Program Director, Enterprise Performance & Operations

University of Chicago Medicine; Illinois; On-site; USD 140,000 - 230,000; Full time

Job summary

University of Chicago Medicine is seeking a Program Director, Enterprise Performance and Optimization to lead the development and ongoing management of the system's enterprise performance scorecards and reporting framework.

You will ensure standardized definitions, targets, data sources, and reporting across multiple entities, partnering with Strategy, Finance, and clinical leadership to drive data-driven decisions.

Qualifications

• Bachelor's degree required; Master's preferred.
• Experience with enterprise performance reporting and scorecards.
• Experience presenting to senior executives and boards.

Responsibilities

• Lead development and management of enterprise performance scorecards.
• Coordinate reporting across UCMC/Hyde Park, Ingalls, Northwest Indiana, and system entities.
• Standardize definitions, data sources, reporting periods, and thresholds.
• Identify inconsistencies and lead standardization across scorecards.
• Develop enterprise inventory and governance for performance measures.
• Coordinate recurring enterprise performance reporting for executive leadership.

Skills

Executive communication

Project management

Excel

PowerPoint

Education

Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Analytics, Operations, Strategy, or related field

Master’s degree in Business Administration, Healthcare Administration, Public Health, Finance, or related field

PMP certification

Job description

Are you a highly motivated individual with a solid understanding of data from a clinical operations and financial lens? Join our world-class academic healthcare system in a newly created role as the Program Director, Enterprise Performance and Optimization .

We are seeking a leader with a proven track record from a complex health system in the development, coordination, and ongoing management of enterprise performance reporting and scorecard infrastructure. The role serves as the central point of integration for organizational performance measures, ensuring consistent definitions, targets, methodologies, and reporting across UChicago Medicine’s entities and alignment with enterprise strategic priorities, operational goals, executive incentive measures, and Board reporting requirements. Working closely with Strategy, Finance, operational leaders, and metric owners across the health system, the Program Director translates complex performance information into clear, actionable insights for senior leadership and governance bodies. This highly visible role requires exceptional analytical judgment, executive-level communication and presentation capabilities, and the ability to drive accountability across a complex, matrixed organization.

Reporting to the Vice President, Chief Operational Transformation Officer, this role serves as a key partner to clinical, operational, and executive leadership to ensure delivery of high-quality, data-driven, patient-centered care aligned with national standards, network expectations, organizational goals, and performance benchmarks.

This position is based in Chicago with the expectation that you will have an onsite presence as the work demands, for meetings and organizational priorities.

Who you are:

• Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Analytics, Operations, Strategy, or related field required.
• Master’s degree in Business Administration, Healthcare Administration, Public Health, Finance, or related field preferred.
• Minimum of 8 years of progressive experience in healthcare operations, strategy, enterprise performance, finance, analytics, or program management required.
• Experience working within a complex health system, academic medical center, healthcare organization, or similarly complex matrixed environment strongly preferred.
• Demonstrated experience developing and managing organizational scorecards, performance metrics, executive reporting, or similar enterprise performance structures.
• Demonstrated experience working directly with senior executives to develop materials for executive leadership and/or Boards.
• Excellent project management skills, including planning, milestone tracking, risk management, and cross-functional facilitation. PMP certification is strongly preferred.
• Advanced proficiency in Microsoft Excel (data analysis, budget tracking, reporting) and PowerPoint (executive-level presentation development).
• Advanced PowerPoint skills with demonstrated ability to create sophisticated, visually compelling executive and Board-level presentations that communicate complex information clearly and succinctly.
• Ability to influence and drive accountability across functions and levels without direct authority.
• Strong written and verbal communicator with strong executive presence and the judgment to operate effectively with senior leaders and boards.
• Demonstrated ability to operate in ambiguity, balancing multiple concurrent initiatives with competing priorities and deadlines.

What you’ll gain as the Program Director, Enterprise Performance and Optimization:

• Opportunity to work at a world-class organization, engaging numerous stakeholders, with the mission of providing a strong vision for the future of UChicago Medicine.
• Join a leadership team of dedicated and passionate individuals committed to transformational change and the highest echelon of patient care.

What you’ll do as the Program Director, Enterprise Performance and Optimization:

• Lead the development, coordination, and ongoing management of UCM’s enterprise performance scorecards and organizational performance reporting.
• Maintain a comprehensive view of key measures and targets across UCM entities, including UCMC/Hyde Park, Ingalls, Northwest Indiana, and other system entities as appropriate.
• Establish and maintain standardized definitions, methodologies, data sources, reporting periods, and performance thresholds for enterprise measures to enable consistent and meaningful comparison across the health system.
• Identify inconsistencies, redundancies, gaps, and competing definitions across existing scorecards and reporting structures and lead efforts with appropriate stakeholders to resolve and standardize them.
• Develop and maintain an enterprise inventory and governance structure for organizational performance measures, scorecards, targets, owners, and reporting requirements.
• Coordinate and develop recurring enterprise performance reporting for executive leadership.