Program Director: Enrollment & Family Experience Leader

Balanced Martial Arts; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Balanced Martial Arts in Eastchester, NY is seeking a Program Director to guide daily operations, support families, and help the school continue feeling like a family. The right candidate will balance sales, enrollment, and program growth while maintaining the trusted relationships with parents.

This role offers a base salary of $70,000–$85,000 with performance bonuses that can push total compensation toward six figures for top performers.

Qualifications

• 2+ years in sales, customer service, operations, or client-facing role.
• Strong communication and interpersonal skills with parents and kids.
• Organized, detail-oriented, and able to own systems and metrics.
• Comfortable with technology.
• Reliable, accountable, and coachable.

Responsibilities

• Lead generation to attract new students.
• Drive enrollment conversion to turn inquiries into enrollments.
• Foster student growth and development across programs.
• Retain students and their families through ongoing engagement.
• Maintain financial and operational health of the school.
• Oversee facility presentation and daily operations.
• Provide team leadership and guidance to instructors.
• Manage social media presence and brand reputation.

Skills

Sales experience

Customer service

Operations

Communication skills

Organization

Tech-savvy

Job description

Balanced Martial Arts in Eastchester, NY is seeking a Program Director to guide daily operations, support families, and help the school continue feeling like a family. The right candidate will balance sales, enrollment, and program growth while maintaining the trusted relationships with parents.

This role offers a base salary of $70,000–$85,000 with performance bonuses that can push total compensation toward six figures for top performers.