Program Director, Employee Relations

masco; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Masco is transforming its Employee Relations function and establishing an enterprise ER Center of Excellence to ensure consistent handling of employee matters across the organization. The Program Director, Employee Relations will partner with HR and business leaders, advising on complex issues while shaping future ER capability.

You will lead high-risk investigations and build practical processes, tools, and training to empower HR teams and leaders.

Qualifications

• 10+ years of progressive HR experience, including ER leadership in a complex, matrixed organization.
• Bachelor's degree or equivalent experience required.
• Experience building an ER function, CoE, or enterprise service model with measurable results.
• Experience conducting complex workplace investigations and advising leaders on difficult decisions.

Responsibilities

• Build the enterprise ER model with clear responsibilities and escalation paths.
• Lead complex investigations and high-risk employee matters from intake to resolution.
• Create processes for raising, assessing, escalating, and resolving employee issues.
• Develop tools, training, and playbooks to empower leaders and HR teams.
• Turn insights into action using workforce data to identify trends and risks.
• Partner across the enterprise to implement new processes and tools.

Skills

ER leadership

Workplace investigations

Stakeholder advisory

Case management

Education

Bachelor's degree or equivalent experience

Job description

The Opportunity

Masco is evolving for its next chapter of growth, with a continued focus on strengthening how we operate as an enterprise and enabling our businesses and leaders to perform at their best. As we introduce new technology, capabilities, and ways of working, we're also evolving our HR operating model to support a more connected, scalable, and effective enterprise.

Employee Relations (ER) is an important part of that evolution. We're building an enterprise ER Center of Excellence (CoE) to bring greater consistency to how employee matters are handled, strengthen decision-making, and help our businesses address issues earlier and more effectively.

The Program Director, Employee Relations will be at the center of building this capability. Operating through Masco's HR for HR model and reporting to the Executive HR Business Partner, this role will help shape how ER works across the enterprise while serving as a trusted advisor on our most complex employee matters and workforce challenges. The role serves as the enterprise ER subject matter expert and escalation point for complex employee matters, partnering closely with HR and business leaders to drive thoughtful, consistent outcomes.

This is a true player/coach role. You'll help build the future-state ER capability while remaining deeply involved in the day-to-day work, personally leading high-risk, sensitive, and precedent-setting employee matters. We're looking for someone who has built or meaningfully transformed an ER function before, knows what good looks like, and is excited to roll up their sleeves and do it again.

You’ll need to be comfortable building something new while managing the realities of today. Some days that means working through a difficult investigation or advising a leader on a sensitive employee decision. Other days, it means simplifying a process, identifying opportunities to work more effectively, or helping HR teams build capability and confidence. Often, it’ll be a combination of both.

This role will be based at Masco's corporate headquarters in Livonia, Michigan, or at one of our business-unit corporate offices in Southern California or Indianapolis, Indiana, with travel across the enterprise as needed.

What You’ll Build and Lead

Build the enterprise ER model:

• Turn our ER strategy into practical ways of working, including clear responsibilities, decision-making processes, escalation paths, and consistent standards. Partner with key stakeholders to build an approach that works across the enterprise and makes it easier to navigate employee matters.

Personally lead complex employee matters:

• Personally lead complex investigations and high-risk, sensitive, and precedent-setting employee matters from intake through resolution. Help leaders and HR teams work through difficult situations, weigh risks, and make thoughtful, timely decisions.

Make ER easier to navigate:

• Build clear, effective processes for how employee matters are raised, assessed, escalated, documented, and resolved. Use case management technology, automation, and emerging tools to reduce unnecessary complexity, improve visibility, and help teams spend more time on the work that matters.

Help leaders and HR teams get better at ER:

• Create practical tools, training, and playbooks that help leaders and HR teams handle difficult conversations, address performance concerns, and navigate employee issues with greater confidence. Be a hands-on resource when situations get complicated.

Turn insights into action:

• Look beyond individual cases to understand what’s happening across the workforce. Use case trends, employee insights, and workforce data to identify recurring themes, spotlight opportunities, flag emerging risks, and help leaders take action earlier.

Make the model work in practice:

• Partner across the enterprise to put new processes and tools into action, gather feedback, and make improvements along the way. Balance building for the future with addressing the challenges in front of you today.

What You’ve Done

You're an experienced ER leader who knows how to build while doing. You've worked through difficult employee situations, helped organizations improve how they manage ER, and understand what it takes to turn a good strategy into something that actually works.

We're looking for 10+ years of progressive HR experience, including significant ER leadership experience in a complex, matrixed, or multi-site organization, supporting diverse workforce populations. Bachelor's degree or equivalent experience required.

Your experience includes:

• Leading the build, expansion, or meaningful transformation of an ER function, CoE, or enterprise service model, with results you can point to.
• Turning ER strategy into clear processes, standards, tools, and ways of working that people actually use.
• Personally conducting complex workplace investigations and navigating sensitive, high-risk employee matters.
• Advising senior leaders through difficult employee decisions