Program Director, Digital Solutions

ICF Olson; Great Falls Crossing (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

This dynamic opportunity seeks a Program Director to lead vital web systems for federal clients. With a focus on disaster response, you'll manage a multi-disciplinary team, oversee program management, and enhance client relationships. This role demands strategic thinking and tactical execution to transform customer experiences. Join a purpose-driven company that values diversity and fosters career success while tackling complex challenges in an inclusive environment. If you have a passion for program management and collaboration, this is your chance to make a significant impact.

Qualifications

• 12+ years of industry experience with a focus on federal government sector.
• 5+ years in high-traffic public-facing website program management.

Responsibilities

• Manage cross-disciplinary teams to design and develop digital solutions.
• Support business development activities and writing proposals.

Skills

Program Management

Collaboration Skills

Strategic Thinking

Technical Guidance

Problem-Solving

Education

Bachelor's degree in a relevant business focused area

Tools

Financial Management Tools

Job description

Program Director, Digital Solutions (Future Opportunity)

**Please note- This role is contingent upon award; it is not an immediate opportunity**

ICF is looking for a Program Director to support vital citizen-facing web systems for federal government clients. This role is responsible for large scale program management, maintaining and growing client relationships, identifying new business opportunities, and leading capture and proposal efforts.

You will provide program management and oversee a multi-disciplinary, multi-vendor team responsible for agile software development, operation and maintenance of a mission-critical, public-facing system. You will also be responsible for future program planning and stakeholder engagement for a complex, multi-agency disaster response ecosystem.

Your leadership will transform the customer experience for disaster survivors navigating assistance options.

This is a dynamic position and requires an individual with strong program management and collaboration skills who can think strategically and execute tactically. This role will also contribute to FEMA-related business development activities from pipeline development, opportunity qualification, and capture strategy, to writing proposals.

The Team

This is an outstanding opportunity to work with talented and passionate individuals and to grow with a firm that believes in nurturing talent and developing long-term career success. ICF is a purpose driven company with a strong culture that values diversity, opportunity, equality, and respect. Our core values include embracing differences, and we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

The Work

• Manage 2-5 senior level direct reports as well as a matrixed team (20+), leading cross disciplinary efforts to design, develop, iterate, and refine digital solutions.
• Analyze problems, identify core issues, and provide ongoing technical and operational guidance to project/product teams.
• Maintain a positive, results-oriented work environment by building partnerships with internal and external partners.
• Establish and maintain schedules, product roadmaps and strategic plans.
• Manage budgets, prepare cost estimates, and track resources using financial management tools.
• Actively communicate with clients to understand and define current needs and priorities.
• Support a full range of business development activities from pipeline development, opportunity qualification, capture strategy, and writing proposals.
• Perform continuous risk assessment and mitigation; work with management to identify and remove resource and technical barriers that impede development.

Minimum Qualifications

• Ability to obtain and maintain a Public Trust.
• Bachelor's degree in a relevant business focused area.
• 12+ years of overall industry experience with a focus on ALL of the following:
• 10+ years providing strategic technical guidance to clients.
• 5+ years of demonstrated experience in high-traffic, public-facing website program management in the federal government sector.
• 5+ years’ experience with the technical software development process (SDLC), including Agile methodologies, process, and principles.
• 5+ years’ experience launching digital solutions, including ongoing analysis and continuous product improvements.
• 3+ years’ experience contributing and leading business development activities such as managing and writing proposals and capture efforts.

Preferred Qualifications

• Program management experience at FEMA.
• Disaster recovery program experience.
• Excellent verbal and written communication skills.
• Team player with excellent problem-solving and consensus-building skills.
• Current Agile SAFe certification.
• Active PMP.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.