Crime Victims Case Manager

Urban Resource Institute (URI); New York (NY); Hybrid; USD 50,000 - 53,000; Full time

Job summary

Urban Resource Institute (URI) is seeking a Crime Victims Case Manager to provide direct services to survivors of domestic violence in the NYC area. The role focuses on trauma-informed counseling, advocacy within the criminal justice system, and linking clients to legal, social, and mental health resources.

The position requires a bachelor’s degree in human services and at least two years of case management experience, with a commitment to equity, inclusion, and survivor-centered support.

Qualifications

• Two (2) years of case management experience preferred victims of domestic violence.
• Demonstrated sensitivity and experience with domestic violence in marginalized communities.
• Strong written and verbal communication; ability to document cases.

Responsibilities

• Conduct intakes and assess needs of survivors of gender-based violence using trauma-informed approach.
• Deliver services including safety planning, advocacy, crisis intervention, court accompaniment.
• Provide information and referrals to legal, social, and health services; maintain client records.

Skills

Case management

Trauma-informed care

Cultural responsiveness

Crisis intervention

Education

Bachelor's degree in Human Services

Tools

Microsoft Office

Job description

Description

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Job Details

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Position Overview

The Crime Victims Case Manager is responsible for direct service provision to victims of domestic violence. Direct services include individual and group trauma-informed counseling, criminal justice advocacy, information and referrals. Candidates must demonstrate sensitivity to issues related to domestic violence. The Case Manager will make all necessary linkages to community-based organizations and governmental agencies to provide appropriate referrals to address participants’ needs.

The NYC Family Justice Centers, operated by the NYC Mayor’s Office to End Domestic and Gender-Based Violence, are multidisciplinary, one-stop service centers that bring together government agencies, legal service providers, community-based organizations, and other partners to provide coordinated, survivor-centered services to individuals experiencing domestic and gender-based violence.

Major Duties And Responsibilities

• Conduct intakes and assess needs of survivors of gender-based violence including those who are victims of crime with a client centered and trauma-informed approach.
• Deliver all identified services including safety planning, victim advocacy, crisis intervention, court accompaniment and advocacy, law-enforcement accompaniment and advocacy.
• Provide information and referrals to appropriate legal services, social services, mental health services and other related services to meet the needs of clients.
• Build and maintain relationships with local social services, legal services, and law enforcement agencies.
• Participate in various local domestic violence committees and coalitions.
• Regularly assess the safety and well-being of clients.
• Maintain digital records of direct services provided to clients and submit monthly reports.
• Community outreach and education about services available for victims of crime and domestic violence.
• Participate in training seminars conducted to enhance and develop clinical skills with the client population.
• Attend monthly individual case supervision, group supervision, monthly case conferences, and staff meetings.
• Other duties as requested based on department, program and/or organizational needs.

Specifications For Education/Certifications/Licenses

• Bachelors’ degree in Human Services required.

Required Skills And Experience

• Passion for URI’s mission, vision and core values with the ability to communicate this passion to others.
• Two (2) years of case management experience preferred victims of domestic violence.
• Strong commitment to equity and social justice including a focus on self‑awareness and engagement of continuous learning around issues of diversity equity and inclusion; high level of Emotional Intelligence (EQ).
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
• Must possess a demonstrated ability in delivering client services including communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly.
• Exceptional interpersonal, critical thinking, communications and written skills, and the ability to develop positive and productive relationships.
• Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook etc.).
• Highly resourceful team‑player, with the ability to also be extremely effective independently.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast‑paced environment.
• Must have the ability to be flexible with work schedule due to program needs.
• Acknowledge and application of self‑care and work‑life balance for self and others.

Specifications For Physical Requirements

• Work schedule includes four days working in the office and one day working from home, with the remote day serving as the on‑call day.
• Flexibility is required to meet on‑site demands throughout the week.
• Will be required to read printed and handwritten materials.
• Will be required to manipulate the computer mouse and keyboard.
• Will be required to read information on computer screen.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.

SALARY: $50,000yr - $53,000/yr

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.