APIP Program Coordinator

URI; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading provider of domestic violence shelter services in New York is seeking a Program Coordinator to support program structures and direct services. Responsibilities include facilitating therapeutic groups, providing case management, and engaging in community outreach. The ideal candidate will have a Bachelor's degree, experience with diverse populations, and ability to work flexible hours. This position emphasizes trauma-informed care and aims to support the well-being and stability of participants in need.

Qualifications

• Must have three years of experience working with diverse populations.
• Experience in interfacing with the criminal justice system.
• Demonstrated ability in delivering client services.

Responsibilities

• Facilitate therapeutic groups of 5-10 participants.
• Provide case-management support to 10-15 participants.
• Support evaluation and reporting compliance with participants.

Skills

Bilingual English/Spanish

Client service delivery

Communication and listening skills

Understanding of human interaction

Skill in group counseling

Education

Bachelor’s degree

Pursuing a Master’s degree in Social Work or Mental Health Counseling

Tools

Microsoft Office applications

Job description

Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter services and a leader in supporting homeless families. Operating 24 shelters across New York City, URI provides 3,700 beds nightly in purpose-built shelters that offer trauma-informed services including counseling, childcare, case management, and more. URI’s Justice Initiatives extend support beyond shelter, offering programs in economic empowerment, legal advocacy, youth prevention, and abusive partner intervention. URI also develops permanent affordable housing as part of its long‑term commitment to safety, stability, and healing.

POSITION OVERVIEW

This position is a dynamic role combining a mix of administrative tasks, programming development, and direct services. Direct services include individual trauma‑informed counseling, trauma‑informed group counseling, advocacy services, referrals and follow‑up home management, and financial literacy counseling. The Program Coordinator will support in developing program structures and practice. This role is expected to help the program reach statistical benchmarks of 60 participants served in groups, and 40 participants for case management services.

MAJOR DUTIES AND RESPONSIBILITIES

• Facilitate 1‑3 weekly therapeutic groups of 5‑10 participants.
• Provide case‑management support to 10‑15 participants at a time supporting housing stability, access to public benefits, employment readiness (including resume development and job preparation), and broader skill‑building related to employment.
• Support with managing all aspects of evaluation, reporting, and compliance with participants. Including data tracking tools, the department’s nonprofit database platform, Impact Dashboard, and input of agency‑wide Key Performance Indicators.
• Provide individual counseling to 2‑5 program participants as it relates to issues of trauma based on clinical assessment.
• Administratively supervise case manager.
• Engage in community outreach and recruitment by fostering relationships, participating in community spaces, and sharing program information to encourage voluntary participation.
• Help develop training seminars with Director designed to enhance staff’s development.
• Function independently and ensure appropriate action is taken in crisis situations per agency procedures.
• Regularly assess the safety and well‑being of participants.
• Assists all participants in the process of referral and placement in community‑based resources.
• Maintain participant data in a timely fashion. Ensure that participants receive best practices and holistic support.
• Participate in group supervision, staff meetings and trainings.
• Perform other duties as assigned by the Director.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s degree required. Pursuing a Master’s degree in Social Work or Mental Health Counseling a plus.

REQUIRED SKILLS AND EXPERIENCE

• Bilingual English/Spanish is preferable.
• Three (3) years of experience working with diverse populations is preferred.
• Experience or training combined with experience in interfacing with the criminal justice system; accessing the vocational and educational service systems; and identifying the aptitudes of participants.
• Demonstrated success and thorough familiarity with engaging participant’s experience.
• Must be knowledgeable and sensitive to domestic violence and diversity issues.
• Must possess a demonstrated ability in delivering client services including: communication and listening skills; understanding of human interaction and personality development; ability to write and record case documentation; and proven skills in group counseling.
• Must be computer‑literate and knowledgeable of Microsoft Office applications.
• Must have ability to be flexible of schedule as needed – 2 evenings per week are required.
• Excellent written and verbal skills are required.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

• Will be required to read printed and handwritten materials.
• Will be required to read information on computer screen.
• Will be required to use computer keyboard and mouse.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Occasionally lift and or move up to 10 pounds.

At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.