Program Director, Advising Technology

North Carolina State University; Raleigh (NC); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Retirement Programs

Disability Plans

Life Insurance

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Tuition and Academic Assistance

Job summary

North Carolina State University seeks a Program Director, Advising Technology to lead the implementation and use of Navigate360 and related tools to boost student success, retention, and graduation rates. You will train faculty and staff, collaborate with colleges, and coordinate cross-functional initiatives.

The role emphasizes data-driven decision making, program assessment, and strong campus partnerships to advance advising technology across the university.

Qualifications

• Master's degree in higher education, student services administration, education or related field with five years of relevant experience.
• Demonstrated experience in academic advising and student support initiatives.
• Experience extracting, analyzing, interpreting, and reporting data using SIS.
• Strong leadership and supervisory skills to translate priorities into operational goals.
• Excellent interpersonal, written and verbal communication with stakeholders.
• Ability to handle confidential information with integrity and discretion.

Responsibilities

• Oversee implementation and ongoing utilization of shared advising and student support technologies across the university.
• Develop training resources and professional development for faculty, staff and advisors.
• Collaborate with campus leadership to identify technology needs and optimize platform use.
• Serve as primary contact for advising tech inquiries and vendor liaison for enhancements.
• Provide day-to-day leadership for the advising technology program and ensure alignment with university goals.
• Coordinate projects, timelines, and implementation activities across advising technology and student success efforts.

Skills

Leadership

Project management

Communication

Data analysis

Education

Master's degree and 5 years of related experience

Tools

SIS (Student Information System)

Job description

Posting Information

• Posting Number: PG194967EP
• Internal Recruitment: No
• Working Title: Program Director, Advising Technology
• Anticipated Hiring Range: $90,000 - $95,000 (commensurate with experience)
• Work Schedule: Monday - Friday; 8:00AM - 5:00PM
• Job Location: Raleigh, NC
• Department: Advising Technology

About the Department

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here You Belong Here. The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

The Office of Advising Technology provides critical leadership in leveraging technology to create and support a proactive advising environment, ensure continuity of individual advising, identify student populations who may require customized advising support, and implement tools for timely interventions.

To achieve this mission, the Office of Advising Technology takes the following actions:

• Provide professional development opportunities for integrating advising technology tools and analytics to assist in student support.
• Develop training resources to facilitate the robust usage of the Navigate NC State platform and proactive advising practices across campus.
• Consult with and provide support to campus stakeholders, including associate deans, faculty and professional advisors, university assessment offices, and other campus partners.
• Coordinate vendor relations, functional user support, and platform mapping, testing and planning for the mobile and web-based Navigate NC State system.
• Coordinate platform improvements and integrations with Registration and Records, DASA Technology Services, and the Office of Information Technology.
• Serve as a resource for student success research and share best practices with campus partners.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

The Program Director, Advising Technology reports to the Associate Vice Chancellor and Associate Dean and works closely and collaboratively with academic colleges and campus partners. The position provides leadership for the implementation, management, and effective utilization of Navigate360 and other advising technologies to support student success, retention, and persistence to graduation through the strategic use of data, technology, and integrated student support practices.

Oversee Implementation and Utilization of Shared Advising and Student Support Technologies

• Provide leadership and oversight for the implementation, ongoing utilization, and continuous improvement of shared advising and student support technologies across the university.
• Develop and deliver training, resources, and professional development opportunities to support effective use of advising and student support technologies by faculty, staff, advisors, and campus partners.
• Consult and collaborate with leadership across DASA, academic colleges, and other campus units to identify technology needs, enhance platform utilization, and support student success initiatives.
• Serve as a primary point of contact for advising technology inquiries, providing consultation, troubleshooting support, and guidance to campus partners regarding system functionality and effective use.
• Serve as the liaison to respective technology vendors and collaborate with university technology partners to coordinate system enhancements, integrations, upgrades, testing, and resolution of functional or technical issues.

Office Management

• Provide day-to-day leadership and coordination for the advising technology program, establishing priorities and ensuring activities align with divisional and university goals.
• Develop, maintain, and communicate operational processes, procedures, documentation, and resources related to shared advising and student support technologies.
• Coordinate projects, initiatives, meetings, and implementation activities involving advising technology and related student success efforts.
• Monitor program needs, timelines, deliverables, and emerging priorities to support effective and efficient operations.
• Maintain strong working relationships with DASA units, academic colleges, technology partners, and other campus stakeholders to facilitate coordination and address operational needs.

Assessment

• Coordinate and respond to data and reporting requests related to advising technologies, student support initiatives, and platform utilization.
• Oversee assessment activities and annual reporting processes, including the collection, analysis, interpretation, and communication of relevant program and utilization data.
• Serve as a liaison among campus partners, Enterprise Application Services (EAS), and Enrollment Management and Services (EMAS) to promote data accuracy, integrity, and consistency within shared platforms.
• Use assessment findings, institutional data, and platform information to identify trends, evaluate effectiveness, and inform recommendations for program and technology improvements.
• Collaborate with campus partners to establish assessment practices and measures that demonstrate the effectiveness and impact of advising technology and related student success initiatives.

Campus Service

• Represent advising technology and related student support initiatives on university, divisional, and cross-functional committees, workgroups, and project teams, as appropriate.
• Build and maintain collaborative relationships with academic colleges, DASA units, faculty, advisors, technology teams, and other campus partners to advance shared priorities.
• Contribute expertise regarding advising technology, student support systems, data, and related practices to campus initiatives and decision-making.
• Participate in university initiatives and special projects that support academic advising, student success, retention, and effective use of shared technologies.
• Remain informed of emerging practices and developments in advising and student support technology and share relevant information and recommendations with campus partners.

Other Responsibilities

• Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications

Minimum Education and Experience

• Master's degree in the areas of higher education, student services administration, student development, instructional administration, education, planning, counseling or related field and five years of job-related experience.

Other Required Qualifications

• Demonstrated experience in academic advising, student support, or related student success initiatives.
• Experience extracting, analyzing, interpreting, and reporting data using student information systems, including experience assessing programs or initiatives.
• Strong leadership and supervisory skills, with the ability to translate strategic priorities into operational goals, lead cross-functional initiatives, and support direct reports in achieving established goals.
• Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities, demonstrate initiative, and work independently.
• Excellent interpersonal, written, and verbal communication skills, with the ability to collaborate effectively with stakeholders.
• Ability to handle confidential and sensitive information with integrity, diplomacy, and discretion.

Preferred Qualifications

• Experience in a higher education environment, including academic advising, with SIS (Operating Systems) and/or experience or other retention management system.

Required License(s) or Certification(s)

• N/A

Valid NC Driver's License required

• No

Commercial Driver's License required

• No

Recruitment Dates

• Job Open Date: 10/15/2026
• Anticipated Close Date: 10/29/2026

Position Details

• Position Number: 00106795
• Position Type: EPS/SAAO
• Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.00
• Appointment: 12 Month Recurring
• Mandatory Designation - Adverse Weather: Non Mandatory - Adverse Weather
• Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event
• Department ID: 246101 - University College

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.