Program Director, Academic and Student Services

Florida State University; Tallahassee (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Florida State University in Tallahassee seeks a Program Director for Academic and Student Services within the Institute for Governance and Civics. The role leads program design, strategy, admissions, and student services to advance degree pathways and student success.

The position requires a Bachelor's degree and substantial experience in higher education administration; candidates with ten years of combined education and experience are welcome.

Qualifications

• Bachelor's degree and six years experience or a combination of post high school education and experience equal to ten years.

Responsibilities

• Leads CLS program design, strategy, and policy in consultation with leadership. Manages project timelines, budgets, and process improvements. Oversees admissions goals, enrollment projections, student issues, curriculum updates, and required reporting.
• Drives CLS recruitment, marketing, and communications. Promotes programs at local, regional, and national events while producing updated collateral. Advises prospective students to align their interests with appropriate degree pathways.
• Directs CLS student services, managing admissions liaison, application reviews, and records. Leads advising and retention efforts (SAP, academic recovery), guides at-risk students to resources, and analyzes student success data to inform program decisions.
• Serves as the CLS expert on degree requirements and transfer articulation. Evaluates external transcripts, processes approved faculty exceptions, maintains curricular prerequisites and leveling standards, and ensures accurate credit posting in the SIS.
• Develop and implement database applications, spreadsheets, document templates and other technology solutions to automate and streamline office tasks. Build and maintain an alumni database. Manage internship activities. Evaluate and articulate transfer credits from other institutions. Analyze applicant, admission, registration benchmarks and graduation data for the CLS program.

Education

Bachelor's degree

Job description

Program Director, Academic and Student Services

Job ID: 63665

Location: Tallahassee, FL

Full/Part Time: Full-Time

Regular/Temporary: Regular

Department: Institute for Governance and Civics, Florida State University

Responsibilities

1. Leads CLS program design, strategy, and policy in consultation with leadership. Manages project timelines, budgets, and process improvements. Oversees admissions goals, enrollment projections, student issues, curriculum updates, and required reporting.
2. Drives CLS recruitment, marketing, and communications. Promotes programs at local, regional, and national events while producing updated collateral. Advises prospective students to align their interests with appropriate degree pathways.
3. Directs CLS student services, managing admissions liaison, application reviews, and records. Leads advising and retention efforts (SAP, academic recovery), guides at-risk students to resources, and analyzes student success data to inform program decisions.
4. Serves as the CLS expert on degree requirements and transfer articulation. Evaluates external transcripts, processes approved faculty exceptions, maintains curricular prerequisites and leveling standards, and ensures accurate credit posting in the SIS.
5. Develop and implement database applications, spreadsheets, document templates and other technology solutions to automate and streamline office tasks. Build and maintain an alumni database. Manage internship activities. Evaluate and articulate transfer credits from other institutions. Analyze applicant, admission, registration benchmarks and graduation data for the CLS program.

Qualifications

Bachelor's degree and six years experience or a combination of post high school education and experience equal to ten years.

Contact Info

Lila Seagle - [e-mail]. https://igc.fsu.edu/

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about Florida State University and our campuses.

FSU Total Rewards

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Considerations

This is an A&P position. This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.