Program Director

NCCF; Washington (District of Columbia); On-site; USD 90,000 - 100,000; Full time

Job summary

NCCF in Washington, DC seeks a Director for the New Beginning Temporary Family Shelter to coordinate services for homeless families and oversee program operations. You will lead a multidisciplinary team, ensure compliance with federal and local rules, and report to the Division Manager of Housing and Community Development Programs.

The role requires a Master’s in Social Work or related field, strong leadership, and at least two years in a residential setting, with a vehicle and license.

Qualifications

• Master's degree in social work or related field with relevant years of experience.
• Valid driver's license and access to a vehicle.
• Two years of experience in residential program settings.
• Demonstrates cross-cultural competencies.
• Commitment to teamwork and agency mission.

Responsibilities

• Supervise and train shelter staff and multidisciplinary team to ensure quality services.
• Maintain a therapeutic program through meetings, training, and established procedures.
• Develop and monitor program planning, evaluation, and compliance activities.
• Prepare monthly reports on program performance, successes, barriers, and client stories.
• Advocate for homeless families at local, state, and national forums.
• Ensure budget oversight and program funding alignment with contracts.

Skills

Leadership

Program management

Cross-cultural communication

Team supervision

Budget management

HMIS

Education

Master's Degree in Social Work

Bachelor's degree accepted with relevant experience

Tools

HMIS

Job description

Position Purpose:

The Director of the New Beginning Temporary Family Shelter is responsible for providing professional coordination and accountability of services to families in the shelter to ensure their timely transition into safe, community based housing.

Essential Duties and Responsibilities:

• Provides supervision, training, and problem solving to the New Beginning Emergency Shelter program team to include the interdisciplinary team of program staff, consultants, and support staff.
• Maintains a consistent therapeutic program by conveying a clear treatment philosophy through effective meetings, training, oral and written communications, and implementation of procedures and standards.
• Supervises Family Services Coordinators, Residential Services Manager, Mental Health Specialist, Life Skills Coach, Mentor Coordinator, and Program Assistant.
• Ensures effective program development, refinement, and timely participation in NCCF’s evaluation processes (i.e. ETO, HMIS) and responds directly to all requests for corrective action by the state monitor and all internal auditors.
• Ensures consumer satisfaction with the timely, appropriate, and quality delivery of services, as demonstrated through measurable outcomes and feedback.
• Assesses ongoing needs of homeless families and provides appropriate recommendations.
• Advocates on behalf of homeless families in local, state, and national forums.
• Provides monthly reports to Division Manager of Housing and Community Development Programs, detailing program successes and barriers as well as client success stories and employee recognitions.
• Maintains program compliance with applicable local, state, and federal rules, guidelines, codes and laws and the Washington, D.C. contract.
• Assists the Division Manager with program budget decision making and managing program specific funds.
• Participates in NCCF’s Leadership Trainings.
• Functions as the program liaison between the Contractor and the Department of Human Services. Reports safety outcomes to the District monitor and NCCF’s Division Manager of Housing and Community Development Programs.
• Conducts employee performance evaluations in a timely fashion and in accordance with agency standards. Makes recommendations for personnel action, and completes appropriate supervisory actions as assigned by supervisor, including sanctions and rewards.
• Encourages and enhances collaborative teamwork among staff, consultants, client systems, and support staff.
• Provides on-call consultation to Program staff via cellular telephone system.
• Prepares time sheets and monitors accumulation of compensatory time and use of substitute staff.
• Researches and develops program initiatives; monitors program goal accomplishments.
• Develops program and funding concepts and assists with proposal development when indicated.

Non-Essential Duties and Responsibilities:

• Represents the NCCF in external policy and program arenas, as approved.
• Assists the Division Manager with program budget decision making and managing program specific funds.
• Presents and publishes professionally on topics related to specialty service.
• Contributes to agency resource development efforts, as appropriate.

Qualifications:

• Masters Degree in Social Work, counseling, psychology or closely related field. Bachelors accepted with relevant years of experience and training
• Must have a vehicle and a valid driver’s license.
• Two years of relevant experience with residential milieu.
• Demonstrates cross-cultural competencies.
• Commitment to teamwork, collaboration, and the agency’s mission to progressively serve vulnerable children and their families.

Physical Demands/Work Environment:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl. Vision abilities required y this job require close vision working with a computer monitor. While performing the duties of this job, employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. While performing the responsibilities of the employee’s job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Salary:

$90,000 - $100,000