Program Director

CBRE, Inc.; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

CBRE, Inc. is seeking a Program Director to oversee a portfolio of projects and programs within the Program Management function. You will supervise staff, coordinate delivery, and serve as a primary client contact to resolve staffing and delivery issues.

Lead cross-functional initiatives end-to-end, develop program charters, and ensure schedules are met. The role emphasizes leadership, collaboration, and process improvement in a dynamic, enterprise environment.

Qualifications

• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to lead the exchange of sensitive, complicated information and convey performance expectations.
• Leadership to set, manage and achieve targets with impact across multiple departments.
• Strong organizational skills and proficiency with Microsoft Office.

Responsibilities

• Supervise employees, conduct evaluations, coaching, and recruitment.
• Coordinate daily team activities, set schedules, assign tasks, cross-train staff.
• Serve as client contact and escalation point for staffing, bandwidth, or delivery issues.
• Allocate resources to projects or programs and facilitate regular status meetings.
• Train staff and develop processes to support client requests and needs.
• Report the status of projects and programs to senior management.
• Oversee cross-functional programs end-to-end and develop program charter and integrated timeline.
• Manage internal, external and vendor relationships to support the program.
• Apply knowledge across disciplines to improve performance and drive results.
• Lead by example, align with CBRE RISE values, and negotiate with partners.
• Identify and solve complex operational and organizational problems.
• Improve methods, processes and standards within the role.

Skills

Staffing & coaching

Performance management

Project/Program management

Leadership

Microsoft Office

Communication

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Program Director, you will assist with the management of teams who are responsible for the delivery of a portfolio of projects and programs.

This job is part of the Program Management function. They are responsible for the creation and delivery of strategic programs representing major company initiatives.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Serve as a point of contact for clients and escalation points for any staffing, bandwidth, or delivery issues.
• Provide support in assigning resources to a specific project or program. Facilitate regular meetings to review project status for active and pending projects.
• Train staff and assist with the development of processes and services to support client requests and needs.
• Report the status of individuals and groups of projects and programs to Sr. Management.
• Oversee cross-functional projects and programs from end to end. Initiate the development of a program charter and integrated timeline. Ensure all functions remain on schedule, issues get resolved, and the program is completed successfully.
• Manage internal, external and vendor relationships in support of the program.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.