Program Director

Adrenaline Agency; Portsmouth (NH); On-site; USD 140,000 - 190,000; Full time

Job summary

Adrenaline Agency seeks a Program Director to lead a team of Retail Program Managers responsible for delivering complex, multi-site retail implementations and transformations within a broad product portfolio.

The role provides strategic leadership, governance, and oversight across enterprise programs, driving financial performance and best-in-class client outcomes while ensuring on-time, on-budget delivery and high-quality results. Travel may be required.

Qualifications

• 10+ years of program management experience in client-facing environments.
• Experience leading enterprise-level, multi-site programs with scope, schedule, budget, and quality accountability.
• Strong executive communication and stakeholder management across cross-functional teams.
• Experience leveraging AI-powered productivity tools for reporting and analysis.
• Expertise in governance, process improvement, and data-driven decision-making.
• Ability to drive strategic initiatives and deliver results in a fast-paced environment.

Responsibilities

• Lead a high-performing team of Retail Program Managers to deliver complex enterprise programs.
• Provide governance and oversight for multiple programs with financial accountability.
• Build executive-level client relationships and act as trusted advisor to drive outcomes.
• Establish standards, metrics, and scalable delivery practices across programs.
• Monitor KPIs, dashboards, and reporting to inform decisions and ensure delivery excellence.
• Travel as required to support program and client needs.

Skills

Leadership

Stakeholder engagement

Executive communication

Strategic planning

Cross-functional collaboration

Risk management

Change management

Data-driven decision making

Program governance

Financial acumen

Tools

AI productivity tools

Job description

The Program Director leads a team of Retail Program Managers responsible for delivering complex, multi-site retail implementation and transformation programs. Programs vary in scope, scale, complexity, and execution and require extensive cross-functional coordination across Adrenaline's broad portfolio of products and services.

This role provides strategic leadership and oversight across multiple enterprise-level implementation programs, driving program governance, operational excellence, standardized delivery practices, financial performance, and successful client outcomes. The Program Director is accountable for ensuring programs are delivered on time, within budget, to established quality standards, and in a manner that provides a best-in-class client experience. A strong understanding of Adrenaline's products, services, implementation methodologies, operational processes, and client engagement model is essential for success in this role.

Accountabilities

• Lead, develop and collaborate with a high-performing team of Retail Program Managers, driving accountability, collaboration, and operational excellence.
• Provide strategic oversight for multiple complex enterprise-level implementation programs, ensuring successful delivery of scope, schedule, budget, quality, and financial objectives.
• Build and maintain executive-level client relationships, serving as a trusted advisor and sponsor to achieve successful business outcomes and long-term partnerships.
• Establish governance, standards, and performance metrics that promote consistency, transparency, scalability, and continuous improvement.

Responsibilities

• Manage the full program lifecycle, including planning, execution, resource management, budgeting, risk mitigation, issue resolution, and client acceptance.
• Lead cross-functional collaboration among internal teams, clients, vendors, and stakeholders to drive alignment, decision-making, and successful program outcomes.
• Monitor program performance through KPIs, reporting, dashboards, and executive communications, ensuring informed decision-making and delivery excellence.
• Oversee scope, change, and financial management practices while balancing client objectives, operational feasibility, quality, and profitability.
• Champion process improvements, standardized methodologies, AI-enabled productivity tools, and lessons learned to enhance delivery capabilities and organizational effectiveness.
• Support business growth by strengthening client relationships and identifying opportunities to expand services.
• Travel as required to support program and client needs.

Qualifications

• 10+ years of progressively responsible project and program management experience, including experience leading program management teams in complex client-facing environments.
• Extensive experience leading large-scale, enterprise-level programs with responsibility for delivery, financial performance, risk management, and stakeholder engagement..
• Experience working with financial institutions, including banks and credit unions, is strongly preferred.
• Experience leveraging AI-powered productivity tools to enhance reporting, documentation, analysis, and workflow efficiency.
• Expertise and advanced skills in program governance, reporting, operational excellence, process improvement, and data-driven decision‑making.
• Strong executive communication, client relationship management, and influencing skills across cross-functional organizations
• Ability to manage multiple priorities, drive strategic initiatives, and deliver results in a fast‑paced environment.

Adrenaline is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions at Adrenaline are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Adrenaline will not tolerate discrimination or harassment based on any of these characteristics.