Program Director

Urban Pathways; New York (NY); Hybrid; USD 90,000 - 122,000; Full time

Job summary

Urban Pathways is seeking a dedicated Program Director to oversee service delivery and meet client needs effectively. The role entails developing program policies, supervising staff, and ensuring compliance with regulations while contributing to transformative change for New York City’s vulnerable residents.

Benefits

Healthcare coverage

Retirement savings plans

Paid time off

Professional development opportunities

Flexible work arrangements

Employee wellness programs

Employee assistance program

Employee recognition programs

Qualifications

• Five years experience with mentally ill/MICA adult populations.
• Five years supervisory and administrative experience.
• Experience in residential programs preferred.

Responsibilities

• Develops and implements program policies and procedures.
• Supervises various staff members for effective program operations.
• Monitors fiscal operations and assists in budget development.

Skills

Strong written and verbal communication skills

Strong interpersonal skills

Problem solving skills

Budget management skills

Microsoft Word proficiency

Excel proficiency

Education

Master's Degree in Social Work, Psychology, or related field

Tools

AWARDS software

Job description

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This range is provided by Urban Pathways. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,237.65/yr - $121,820.84/yr

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Summary

Reporting to the Deputy Executive Director, the Program Director ensures that service delivery and operations of the program meet contractual standards and client needs safely and effectively . He/she oversees all aspects of the program including clinical and operational staff.

Responsibilities:

Program/Facilities

• Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
• Develops and coordinates program specific policies and procedures in collaboration with the Director of Social Services/Social Services Supervisor, and Director of Operations.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Supervises, evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant and other staff, as appropriate, on work assignments and community resources.
• Schedules and oversees monthly and other staff meetings.
• Provides on-going and formal weekly supervision to staff.
• Provides ongoing support and guidance and when necessary facilitates issue resolutions.
• Ensures that standard operating procedures are followed by all staff.
• Provides strong leadership and effectively manages the social service and operation teams ensuring efficiency across program .
• Oversees all services and programs to ensure that goals and objectives are met.
• Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.
• Assesses staff training needs and coordinates delivery of training.
• Facilitates and supports staff development.
• Oversees maintenance of facility, and ensures compliance with all Urban Pathways policies and procedures and all health, safety, fire codes other regulatory requirements.
• Is on call to address emergency needs on a twenty-four hour basis.
  
  

Administrative

• Monitors fiscal operations, and develops annual budget in consultation with the Deputy Executive Director and Finance Department.
• Ensures compliance with Urban Pathway’s fiscal policies and procedures.
• Ensures internal and external reports are accurate, timely and meet required standards.
• Monitors and ensures accuracy of employee payroll system.
• Assists in the development of proposals and/or contracts with funding or potential funding sources.
• Ensures that the program adheres to all Urban Pathways and funding and regulatory agency requirements and guidelines.
• Establishes relationships with vendors and supervises merchandise quality.
• Assists and approves staff schedules and requests for schedule changes.
• Ensures reporting and management of critical incidents comply with Urban Pathways and funding and regulatory agency requirements and guidelines.
  
  

Community Relations

• Develops and maintains ongoing relationships with community services and resources.
• Establishes and promotes relationships with internally and with community organizations and groups, funding and regulatory agencies.
• Establishes linkages with community providers and works with the Deputy Director to obtain Letters of Agreement.
• Represents the program and Urban Pathways at various internal and external meetings.
• Represents the program and Urban Pathways at governmental, community and agency meetings as designated by the Deputy Executive Director.
• Regularly attends meeting of the Community Board’s Social Services or Housing Committees.
  
  

Communication

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates/attends staff meetings, training, and supervisory sessions, as required.
• Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.
  
  

Qualifications

Performs all other duties as assigned and as required.

Education and Experience

• Master's Degree in Social Work , Psychology, or other related field required.
• Five years of experience working with mentally ill/MICA adult population; including five supervisory and administrative experience.
• Experience working in an SRO or any residential program setting preferred. Familiarity with programs relevant to funding source regulations required.
• Experience with homeless, mentally-ill and substance abuse population preferred.
  
  

Skills

• Strong written and verbal communication skills .
• Strong interpersonal and problem solving skills.
• Ability to manage multiple projects.
• Strong budget and fiscal management skills .
• Strong computer skills and experience with Microsoft Word and Excel . Experience with AWARDS preferred.
  
  

Other

• Required to work a flexible schedule including weekends, holidays and evenings.
  
  

Licenses

• LMSW preferred.
• Valid driver’s license a plus .
  
  

Physical Requirements

• All programs require field work , home visits, client escorts, and use of public transportation.
• I have read this job description and agree to perform the delineated tasks.
  
  

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Non-profit Organizations

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