Program Director

Erie County, Pennsylvania; Erie, Northern (Erie County, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Fringe benefits package

Medical, dental, and vision coverage

14 paid holidays

Up to 11 combined personal and/vacat

Job summary

Erie County Office of Drug & Alcohol Abuse seeks a Program Director to lead the D&A Office and oversee program operations, contract compliance, and quality of service delivery across prevention, treatment, and case management. The role requires leadership of staff, oversight of performance, reporting to the Director, and coordination with partners to meet contractual goals and DDAP standards.

Starting pay rate is $25.78 per hour for a 37.5-hour week with exempt status and a comprehensive fringe

Qualifications

• Master's degree in Medicine, Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a specialty in Health Administration, Counseling Education or Clinical Specialty) or related field.
• Minimum 2 years supervisory experience in direct service in a human service agency.
• Minimum 4 years direct service experience with 2 years supervisory experience (alternate paths described in the posting).

Responsibilities

• Supervises day-to-day operations of the case management units and staff.
• Directly supervises Program Case Management Supervisors, Program Specialists, and Fiscal Tech.
• Develops community relationships for program coordination and development insights.

Skills

leadership

supervisory experience

Education

Master's degree or higher

in Medicine or Behavioral Sciences or Public Administration

Job description

Erie County Office of Drug & Alcohol Abuse

Status

Full Time

Starting Pay Rate

$25.78 Hourly

37.5

Exemption Status

Exempt

Posting Date

08/21/2026

Closing Date

09/07/2026

Pay Grade

NB16

Bargaining Unit

NON-BARGAINING

Posting Number

5842

Posting Notice: Erie County offers a generous fringe benefit package including low-cost medical, dental, and vision; fourteen paid holidays; up to eleven combined personal and vacation days in the first year of employment.

Definition of Class

• The D&A Program Director reports directly to the Director of the Office of Drug and Alcohol Abuse, and in the Director’s absence, is responsible for the operation of the D&A Office. The Program Director will have the following leadership duties:

Duties & Responsibilities

• General practice and Agency management:
• -Serves as the principle program assistant to the Director and will be responsible for work in one or more of the following areas:
• -Develops relationship with the community at large for program coordination and development insights, including but not limited to County residents and professional stakeholders.
• -Monitors and evaluates quality of prevention, intervention, treatment and service delivery systems.
• -Assures quality improvement measures are taken to improve system deficiencies.
• -Tracks, reviews and analyzes client admissions, units of service and other caseload data submitted by service providers to make data informed recommendations and decisions.
• -Assesses overall service providers’ performance against agreed upon goals and objectives under contract agreements with SCA and reports results to the Director.
• -Provides technical assistance to service providers as needed.
• -Conducts needs assessments; develops and writes plans, reports and grant applications as indicated by the Director.
• -Identify, develop and implement single or ongoing training initiatives that are needed.
• -Participate in managed care meetings specifically including quality improvement, and fraud, waste and abuse meetings.
• -Assist the Director in representing the SCA at professional and public functions.
• -Maintains working relationships with system partners, including the contracted behavioral health managed care organization.
• -Responsible for oversite of the SCA’s prevention activities, to include ensuring the following activities are completed in collaboration with the Prevention Program Specialist.
• -Ensure delivery of all service requirements according to the DDAP Prevention Manual.
• -Conduct biannual prevention needs risk assessment for Erie County.
• -Responsible for the completion of Erie County’s 5-year Prevention Plan.
• -Monitor and assure quality of all prevention activities with contracted prevention providers.
• -Submit quarterly and annual reports as required by DDAP.
• -Conduct technical assistance with all prevention providers.
• Personnel and staff development:
• -Supervises day-to-day operations of the case management units including the following tasks:
• -Directly supervises, coordinates and approves work assignments of program Case Management Supervisors, Program Specialists, and Fiscal Tech.
• -Continually evaluate performance of case management staff and prepare annual evaluation reports;
• -Assures quality of level of care assessments;
• -Assures quality of intensive case management services;
• -Assures supervision skill development in delivering quality level of care assessments;
• -Reviews and address complaints and/or grievances received;
• -Facilitates administrative meetings to review status of annual goals and objectives;
• -Conducts and attends case management staff meetings;
• -Interviews with Supervisors for vacant positions and selects candidate to recommend for hire;
• -Establish policies and procedures in compliance with applicable Federal, State and local regulations;
• -Assure case management practices are in compliance with all regulations, bulletins and mandates, and that sound supervision is being provided on a regular basis to case management staff by their Supervisors;
• -Develop and implement operational procedures;
• -Ensure that Case Managers and contracted providers are using PA WITS appropriately;
• -Communicates any regulatory, department or training updates to the case management staff;
• -Oversees relationships with contracted providers and referral sources;
• -Communicates regularly with the Office casework staff, to include regulatory and Office updates and trainings via staff meetings for the entire direct service staff;
• -Develops and implements an in-service training plan for Office staff;
• -Interviews and makes hiring recommendations for Office Casework Supervisors when appropriate;
• -Assures actions are taken to support or correct staff performance issues, including
• Minimum of a Master's Degree in Medicine, Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a Specialty in Nursing or Health Administration, Counseling Education or Clinical Specialty), or other Behavioral Sciences, Public or Business Administration with a Minimum of 2 years of Supervisory Experience in Direct Service in a Human Service Agency or a Minimum of a Bachelor's Degree in Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a Specialty in Nursing or Health Administration, Counseling Education or Clinical Specialty), or other Behavioral Sciences, Public or Business Administration and a Minimum of 4 years of Experience Providing Direct Service in a Human Service Agency including a Minimum of 2 years Supervisory Experience or a Minimum of an Associate's Degree in Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a Specialty in Nursing or Health Administration, Counseling Education or Clinical Specialty), or other Behavioral Sciences, Public or Business Administration and a Minimum of 6 years Experience Providing Direct Service in a Human Service Agency including a Minimum of 2 years Supervisory Experience

Supervision Received

• Individual supervision by D&A Director on an ongoing basis and as needed.

Position: Program Director

Department Drug & Alcohol

Location Erie County Office of Drug & Alcohol Abuse

Status Full Time

Starting Pay Rate $25.78 Hourly

Hours Per Week 37.5

Exemption Status Exempt

Posting Date 08/21/2026

Closing Date 09/07/2026

Pay Grade NB16

Bargaining Unit NON-BARGAINING

Posting Number 5842

Posting Notice: Erie County offers a generous fringe benefit package including low-cost medical, dental, and vision; fourteen paid holidays; up to eleven combined personal and vacation days in the first year of employment.

Definition of Class

• The D&A Program Director reports directly to the Director of the Office of Drug and Alcohol Abuse, and in the Director’s absence, is responsible for the operation of the D&A Office. The Program Director will have the following leadership duties:

Duties & Responsibilities

• General practice and Agency management:
• -Serves as the principle program assistant to the Director and will be responsible for work in one or more of the following areas:
• -Develops relationship with the community at large for program coordination and development insights, including but not limited to County residents and professional stakeholders.
• -Monitors and evaluates quality of prevention, intervention, treatment and service delivery systems.
• -Assures quality improvement measures are taken to improve system deficiencies.
• -Tracks, reviews and analyzes client admissions, units of service and other caseload data submitted by service providers to make data informed recommendations and decisions.
• -Assesses overall service providers’ performance against agreed upon goals and objectives under contract agreements with SCA and reports results to the Director.
• -Provides technical assistance to service providers as needed.
• -Conducts needs assessments; develops and writes plans, reports and grant applications as indicated by the Director.
• -Identify, develop and implement single or ongoing training initiatives that are needed.
• -Participate in managed care meetings specifically including quality improvement, and fraud, waste and abuse meetings.
• -Assist the Director in representing the SCA at professional and public functions.
• -Maintains working relationships with system partners, including the contracted behavioral health managed care organization.
• -Responsible for oversite of the SCA’s prevention activities, to include ensuring the following activities are completed in collaboration with the Prevention Program Specialist.
• -Ensure delivery of all service requirements according to the DDAP Prevention Manual.
• -Conduct biannual prevention needs risk assessment for Erie County.
• -Responsible for the completion of Erie County’s 5-year Prevention Plan.
• -Monitor and assure quality of all prevention activities with contracted prevention providers.
• -Submit quarterly and annual reports as required by DDAP.
• -Conduct technical assistance with all prevention providers.
• Personnel and staff development:
• -Supervises day-to-day operations of the case management units including the following tasks:
• -Directly supervises, coordinates and approves work assignments of program Case Management Supervisors, Program Specialists, and Fiscal Tech.
• -Continually evaluate performance of case management staff and prepare annual evaluation reports;
• -Assures quality of level of care assessments;
• -Assures quality of intensive case management services;
• -Assures supervision skill development in delivering quality level of care assessments;
• -Reviews and address complaints and/or grievances received;
• -Facilitates administrative meetings to review status of annual goals and objectives;
• -Conducts and attends case management staff meetings;
• -Interviews with Supervisors for vacant positions and selects candidate to recommend for hire;
• -Establish policies and procedures in compliance with applicable Federal, State and local regulations;
• -Assure case management practices are in compliance with all regulations, bulletins and mandates, and that sound supervision is being provided on a regular basis to case management staff by their Supervisors;
• -Develop and implement operational procedures;
• -Ensure that Case Managers and contracted providers are using PA WITS appropriately;
• -Communicates any regulatory, department or training updates to the case management staff;
• -Oversees relationships with contracted providers and referral sources;
• -Communicates regularly with the Office casework staff, to include regulatory and Office updates and trainings via staff meetings for the entire direct service staff;
• -Develops and implements an in-service training plan for Office staff;
• -Interviews and makes hiring recommendations for Office Casework Supervisors when appropriate;
• -Assures actions are taken to support or correct staff performance issues, including
• Minimum of a Master's Degree in Medicine, Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a Specialty in Nursing or Health Administration, Counseling Education or Clinical Specialty), or other Behavioral Sciences, Public or Business Administration with a Minimum of 2 years of Supervisory Experience in Direct Service in a Human Service Agency or a Minimum of a Bachelor's Degree in Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a Specialty in Nursing or Health Administration, Counseling Education or Clinical Specialty), or other Behavioral Sciences, Public or Business Administration and a Minimum of 4 years of Experience Providing Direct Service in a Human Service Agency including a Minimum of 2 years Supervisory Experience or a Minimum of an Associate's Degree in Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a Specialty in Nursing or Health Administration, Counseling Education or Clinical Specialty), or other Behavioral Sciences, Public or Business Administration and a Minimum of 6 years Experience Providing Direct Service in a Human Service Agency including a Minimum of 2 years Supervisory Experience

Minimum Requirements

• Minimum of a Master's Degree in Medicine, Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a Specialty in Nursing or Health Administration, Counseling Education or Clinical Specialty), or other Behavioral Sciences, Public or Business Administration with a Minimum of 2 years of Supervisory Experience in Direct Service in a Human Service Agency or a Minimum of a Bachelor's Degree in Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a Specialty in Nursing or Health Administration, Counseling Education or Clinical Specialty), or other Behavioral Sciences, Public or Business Administration and a Minimum of 4 years of Experience Providing Direct Service in a Human Service Agency including a Minimum of 2 years Supervisory Experience or a Minimum of an Associate's Degree in Chemical Dependency, Psychology, Social Work Counseling, Nursing (with a Specialty in Nursing or Health Administration, Counseling Education or Clinical Specialty), or other Behavioral Sciences, Public or Business Administration and a Minimum of 6 years Experience Providing Direct Service in a Human Service Agency including a Minimum of 2 years Supervisory Experience

Supervision Received

• Individual supervision by D&A Director on an ongoing basis and as needed.

Conditions Of Employment

Equal Employment Opportunity Policy

Erie County provides equal employment opportunities to all employees and applicants for employment, prohibits discrimination or harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Erie County Government values the power of diversity in our workforce. Our goal is to continue developing inclusive workforce policies that require individual equality, support the diversity of employee experiences, and include unique perspectives.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.