Program Development Specialist - Rosa One Brain System

Zimmer Biomet; Detroit (MI); On-site; USD 85,000 - 95,000; Full time

Job summary

Zimmer Biomet's Program Development Specialist role partners with hospital stakeholders and implant teams to onboard and drive system utilization of ZB products, especially the ROSA One Brain System.

You will train surgeons and staff, develop support plans with administrators, provide on-site product demonstrations, perform installations and maintenance, and promote customer satisfaction.

Qualifications

• Minimum 2+ years field support or customer-facing role in a medical device company preferred.
• Excellent communication, organizational and customer relations skills.
• Ability to work without specific direction on daily activities.
• Ability to determine one’s own schedule based on business needs.
• Ability to apply technical knowledge to solve varied and complex problems.

Responsibilities

• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on ZB systems/products.
• Using available tools/resources/materials, develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop robotic programs.
• Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness.
• Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ZB systems/products following established processes.
• Follow all internal communication and documentation policies (QA).
• Responsible for key administration duties.
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Attend product trade shows and annual trainings as required.
• Provides support for MedEd events as required.

Skills

Interpersonal skills

Communication

Self-direction

Schedule management

Technical problem solving

Education

B.S. in Engineering

M.S./Ph.D in Neuro/Bio Sci

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

What You Can Expect

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognized.

What You Can Expect

The Program Development Specialist builds successful programs by aligning with key Hospital and Facility stakeholders (including surgeons, OR and other facility staff as necessary), sales colleagues, and local implant teams to onboard and subsequently drive system utilization of ZB products (focusing mainly on the ROSA One Brain System).

How You'll Create Impact

• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on ZB systems/products
• Using available tools/resources/materials, develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop robotic programs
• Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness
• Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ZB systems/products following established processes
• Follow all internal communication and documentation policies (QA).
• Responsible for key administration duties
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Attend product trade shows and annual trainings as required
• Provides support for MedEd events as required

What Makes You Stand Out

• Proven track record of achieving strong results
• Strong interpersonal and communication skills
• Strong presentation and demonstration skills

Your Background

• B.S. in Engineering or M.S/Ph.D in Neuro or Biological Science with 2+ years experience of field support, engineering, or other customer facing function with a medical device company preferred.
• Equivalent years of experience and education will be considered.
• Excellent communication, organizational and customer relation skills
• Ability to work without specific direction on daily activities
• Ability to determine one’s own schedule based on business needs
• Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered

expected annual salary $85,000 - $95,000 + annual bonus

Physical Requirements

Travel Expectations

Up to 80%

EOE/M/F/Vet/Disability

EOE/M/F/Vet/Disability