Program Design & Delivery Trainer II

Jobtailor; Newark (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Newark, NJ is seeking a Training Specialist to deliver training and help design learning solutions across Horizon sites and remote locations. You will collaborate with Service Training & Development teams to implement programs and adjust resources as needed.

The role requires a high school diploma (Bachelor's preferred), 1 year in a call center or training role, and knowledge of adult learning theory and insurance/healthcare.

Qualifications

• High School Diploma/GED required.
• Bachelor's Degree preferred.
• 1 year of experience in a call center environment or as a Trainer if Bachelor's is considered.
• In lieu of a degree, an additional 3 years of experience can be substituted.
• Certificate programs from TD (ASTD) a plus.
• Knowledge of adult learning theory.
• Knowledge of training programs.
• Knowledge of facilitating learning.
• Knowledge of insurance/healthcare industry.
• Experience with Microsoft Office, PowerPoint, Excel, Word, Project, Access, Visio & SharePoint.

Responsibilities

• Responsible for training delivery and contributing to the development of learning solutions
• Collaborate with other Service Training & Development areas for program design and implementation
• Responsible for training delivery on new hire training material at Horizon sites and remote vendor locations
• Assist with the modification of training resources/schedules in response to staffing issues and/or business needs
• Escalate issues reported to training or identified through analysis and assist with problem resolution

Skills

Adult learning theory

Program design

Training delivery

Facilitating learning

Insurance/Healthcare knowledge

Education

High School Diploma/GED

Bachelor's Degree preferred

Certificate programs from TD (ASTD)

Tools

Microsoft Office

PowerPoint

Excel

Word

Project

Access

Visio

SharePoint

Job description

Jobtailor in Newark, NJ is seeking a Training Specialist to deliver training and help design learning solutions across Horizon sites and remote locations. You will collaborate with Service Training & Development teams to implement programs and adjust resources as needed.

The role requires a high school diploma (Bachelor's preferred), 1 year in a call center or training role, and knowledge of adult learning theory and insurance/healthcare.