Program coordinator TK/K support - Lakewood

YMCA of Greater Long Beach; Lakewood (CA); On-site; USD 32,000 - 3,612,000; Full time

Job summary

YMCA of Greater Long Beach in Lakewood, CA seeks a branch program supervisor to oversee program activities with direct support from the Executive Director. Responsibilities include managing branch programs, cash handling, enrollments, and program software like DAXKO; tracking usage and reports; assisting with member relations and staff supervision; promoting programs and participating in community events.

Qualifications include a college degree or equivalent, CPR/First Aid/AED, and 2 years

Qualifications

• College degree or equivalent experience required.
• 2 years’ experience in related field required.
• Experience in program leadership and staff supervision preferred.
• Experience in sales/marketing, membership retention, program leadership and staff supervision preferred.
• Ability to handle multiple assignments, organizational skills, basic PC and typing skills required.
• Criminal Clearance, including fingerprints and background clearance, required.
• Health screening with negative TB and drug test.
• Complete all required online trainings.

Responsibilities

• Supervise branch programs, cash handling and registrations; ensure accurate processing in program software (DAXKO).
• Track program usage and prepare daily/weekly/monthly reports; collect surveys and conduct quality checks.
• Assist with member relations, new sign-ups and financial assistance requests.
• Assist with hiring, training, scheduling and supervising staff; participate in staff meetings.
• Promote program awareness through publications and events; participate in community/facility events.
• Support fundraising and special events; serve as liaison for fundraising team and provide staff leadership for events.
• Follow safety standards and protect assets; attend YMCA functions as required.
• Maintain open communication with staff, parents, and supervisor.

Skills

Staff supervision

Multitasking

Basic PC skills

Typing skills

Customer service

Education

College degree or equivalent experience

CPR/First Aid/AED certification

Job description

Pay: $23.00 - $26.22

Hours: 6:30am - 3:30pm

Position Summary

Responsible for supervising the activities of a program with the direct support of the Executive Director.

SPECIFIC DUTIES

• 1. Manage Branch programs, cash management and receipting procedures, enrollments and registrations, receivables and payments. Monitor program usage, check-in and service procedures, cancellations and changes. Ensure the accurate processing and management of program software systems including DAXKO and others.
• 2. Track program usage, inquiries, tours, terminations, etc.; prepare daily, weekly and monthly reports and schedules; collect and distribute program evaluations; conduct quality checks and satisfaction surveys.
• 3. Assist with member relations and involvement, member services inquiries, complaints and concerns. Responsible for new program sign-ups, and program needs. Process financial assistance requests.
• 4. Assist with the hiring, training, scheduling and supervision of staff. Attend regular staffmeetings and assist as needed. Ensure program requirements are enforced.
• 5. Assist with promoting program awareness through publications, marketing materials and member promotion programs. Participate in community/facility events.
• 6. Assist with fundraising and special event efforts; serve as a staff liaison for fundraising team. Provide staff leadership for branch special events.
• 7. Follow and enforce safety standards, policies and procedures. Ensure proper care and use of assets.
• 8. Attend all staff meetings, trainings and other YMCA functions as required by supervisor.
• 9. Maintain open lines of communication with staff, parents, and supervisor.
• 10. Perform other duties as assigned

YMCA Competencies (Leader)

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS

• 1. College Degree and/or equivalent experience required.
• 2. CPR, First Aid and AED certification required.
• 3. 2 years’ experience in related field required.
• 4. Experience in program leadership and staff supervision preferred.
• 5. Experience in sales/marketing, membership retention, program leadership and staff supervision preferred.
• 6. Ability to handle multiple assignments, organizational skills, basic PC and typing skills required.
• 7. Additional Requirements: Criminal Clearance: Including Fingerprints and background clearance.
• 8. Health Screening with Negative TB Test and Negative Drug test screening.
• 9. Complete all required online training(s).

Additional Job Specific Duties

• Provide direct supervision and support to assigned YMCA TK/K support staff, including regular coaching, mentoring, performance feedback, scheduling, and accountability to ensure consistent, high-quality service delivery.
• Conduct a minimum or two (2) classroom visits each workday to observe YMCA Support Staff performance, provide coaching, ensure compliance with the YMCA and LBUSD expectations, and identify opportunities for continuous improvement.
• Develop and maintain strong working relationships with school site administrators, classroom teachers, and district personnel by conducting regular check-ins to assess satisfaction with YMCA services, address concerns, and ensure open and effective communication.
• Serve as the primary YMCA liaison for assigned school sites, responding promptly to questions, coordinating staffing needs, facilitating substitute coverage, and resolving operational issues in collaboration with school administration.
• Ensure YMCA TK/K Support Staff comply with all YMCA policies, LBUSD procedures, Child Abuse Prevention Standards, and program expectations, including attendance, timekeeping, documentation, and required trainings.
• Monitor program quality through regular site observations, documentation, and follow-up, ensuring consistent implementation of program standards while fostering positive relationships with students, families, school staff, and YMCA personnel.
• Coordinate staff onboarding, orientation, and ongoing professional development, including facilitating trainings, documenting required certifications, and supporting employee growth and performance improvement plans.
• Collect and communicate feedback from school principals, teachers, and district staff, utilizing surveys, site visits, and regular communication to evaluate program effectiveness, recognize staff successes, and implement continuous quality improvement initiatives.
• Maintain accurate staffing, site visit, and performance documentation, including records of coaching conversations, classroom observations, corrective actions, and program communications.
• Support the successful implementation and growth of the YMCA TK/K Support Program by promoting a culture of professionalism, collaboration, responsiveness, and exceptional customer service in partnership with the Long Beach Unified School District.

WORKING CONDITIONS

Environmental Factors: Indoor and outdoor facilities (e.g. fitness and recreational sites); exposure to heat, cold, potentially hazardous chemicals, toxic materials; work on slippery or uneven surfaces. Noise level is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stoop, bend, kneel, crouch, talk, hear, stand, walk, sit, reach with hands and arms. The employee must occasionally lift, push, pull, and/or move up to 30 pounds.