Program Coordinator - The Hub

Family Connections, Inc.; Maplewood (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Family Connections, Inc. seeks an SBYSP Coordinator to lead daily operations of the SBYSP team, ensuring service delivery aligns with agency standards. You will supervise staff, monitor performance, and coordinate with the manager to sustain quality care.

You will also manage data entry into agency and funder systems, support training needs, and participate in quality improvement activities to empower students and families.

Qualifications

• Experience coordinating programs and teams in social services.
• Strong communication and collaboration across stakeholders.
• Ability to manage data, reporting, and program logistics.

Responsibilities

• Oversee day-to-day management of the SBYSP.
• Report progress to Manager and Director of Programs.
• Facilitate team meetings and case conferences, and keep minutes.

Skills

Program coordination

Team leadership

Cultural sensitivity

Job description

Position Title: SBYSP Coordinator

Reports To: SBYSP Manager

Broad Function: Responsible for oversight and service delivery for the SBYSP Team

I. CORE VALUES:

1. Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics i.e. is flexible in presentation of profession self, has the ability to “connect” with diverse populations, and has the skills to integrate culture throughout the clinical process with respect to race, color, creed, religion, gender, ethnicity, language, sexual orientation, age, appearance, mental and/or physical capability, etc. (*Culture is defined as membership in a group that has shared values, experiences and beliefs.)
2. Is committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
3. Works from a strengths‑based perspective.
4. Understands and works well with other service systems (i.e.; child protective, juvenile justice, division on aging, probation and parole), maximizes resources to assist client.
5. Recognizes that consumers come first and responds to consumers appropriately.
6. Knows and adheres to all FC Policies and Procedures, participates in either the QA Committee or a Subcommittee and/or keeps abreast of and adheres to QA policies and procedures.

II. PROFESSIONALISM:

1. Values and participates in the Team as a proactive member.
2. Respects others’ professional opinions and tolerates a range of feelings.
3. Able to give and receive constructive criticism.
4. Willing to take on extra work when needed (i.e. when there is a vacancy).
5. Performs required tasks according to the program philosophy, policies and procedures.
6. Is courteous, approachable, and cooperative towards others and conducts self in a mature, competent, confident, and respectful manner.
7. Understands and adheres to confidentiality rights of clients, co‑workers and agency, consistent with HIPAA (Health Insurance Portability and Accountability Act), and protects personal health information in written, verbal and electronic forms.
8. Practices self‑care, has a sense of humor, and possesses a healthy work/ life balance important to providing great customer service.
9. Ensures the safety & comfort of others by communicating the presence of hazards, injuries, equipment problems or any need for help and knows the emergency evacuation and all other safety policies (universal precautions, etc.).
10. In times of crisis is willing to help others, and communicates urgent information quickly to supervisor / Team.
11. Maintains good attendance (i.e. Maintains FT or PT schedule as contracted, and attendance does not impair or negatively affect the team.)
12. Is punctual for client appointments, meetings, etc.
13. Meets program productivity requirements.
14. Uses good judgment, practices ethical decision‑making, and explores all options in problem solving.

III. SUPERVISION:

1. Attends supervision consistently and comes prepared.
2. Documents supervision.
3. Able to receive feedback and to learn from it.
4. Has insight about self (i.e. strengths and weaknesses) and utilizes that knowledge toward growth and change.

IV. LEADERSHIP: Coordinator Responsibilities:

1. Responsible for day to day management of SBYSP.
2. Report and update Manager and Director of Programs on the status of program (s).
3. Facilitate SBYSP team meetings, Case Conferences and CAB (Community Advisory Board) meetings and keep minutes of each meeting.
4. Provide supervision and oversight of SBYS program staff.
5. Manage and assist in program related training needs and issues to ensure continuity of quality in program.
6. Assess and address risk management concerns and issues according to agency policies.
7. Assist the Human Resources Manager with the hiring, training, disciplining, evaluating, and motivating clinical staff.
8. Manage all program budget and finance affairs in conjunction with the Program Manger, Director of Programs, Finance Team and CFO.
9. Shop for program via online or in person as needed to ensure uninterrupted services and continuous running of program (s).
10. Commitment to the Quality Improvement process, including participation on the steering committee and at least one sub‑committee. As well as supporting program staff participation.
11. Provide clinical and crisis stabilization services.
12. Committed to empowering students and their families to solve their own problems and to the value of a nurturing family as the ideal environment for a child.
13. Refer students and their families to appropriate services.
14. Manage and input data into multiple databases including but not limited to the agency ECR (Netsmart), funder database (Salesforce/Connex) and ensure all information is entered accurately and within agency and funder given timeframes.
15. Collaborate with