Program Coordinator - Schenectady, NY/ On Site

GE HealthCare; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare in Schenectady, NY seeks a Site Leader to oversee assigned accounts, direct service personnel, and ensure contract compliance with a focus on customer satisfaction and service excellence.

You may lead and mentor technicians, manage escalations, and coordinate with DOS and MCE to align service delivery with regulatory and quality standards. Travel is required.

Qualifications

• Associate or higher degree plus 4+ years servicing medical equipment or equivalent military education plus 4+ years experience.
• Alternatively 6+ years of medical equipment service with HS diploma.
• Experience leading technical teams and resolving customer relations issues.
• Experience in customer service with account coordination and financial/admin duties.
• Strong communication and ability to explain technical issues clearly.

Responsibilities

• Use knowledge of customer contract to ensure obligations are met.
• Prioritize service, assign personnel, and follow up on commitments.
• Assist DOS/MCE with appraisals, status changes, promotions, and disciplinary actions.
• Share on-call or service call escalation.
• Lead site and manage customer relationships at assigned sites.
• Ensure service quality via regular customer contact and quality reviews.
• File expense, time, and service reports promptly and accurately.
• Track and analyze financial performance with DOS or MCE.
• Manage parts inventory and vendor service delivery per GE policies.
• Maintain current knowledge of standards for safe use of medical equipment and provide instruction.
• Instruct hospital staff on equipment operation, diagnostics, and repair.
• Meet applicable regulatory requirements such as HH&S and safety guidelines.
• Communicate effectively with teammates and colleagues.

Skills

Customer service

Leadership

Communication skills

Travel willingness

Driver's license

Financial & administrative management

Education

Electrical Engineering

Biomedical Engineering

Mechanical Engineering

High School Diploma/GED

Tools

Microsoft Office

Job description

Job Description SummaryProvides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work.

Job Description SummaryProvides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work.

Job Description

Responsibilities

• As directed, use knowledge of customer contract to ensure obligations are met.
• Prioritize service, assign personnel, and follow up on commitments.
• May assist Director of Service (DOS), Manager of Clinical Engineering (MCE) with employee appraisals, status changes, promotions, disciplinary actions, and questions.
• Share on-call or service call escalation.
• Function as Site Leader and is responsible for customer relationship at assigned sites.
• Ensure service quality via frequent customer contact and formal quality reviews.
• Responsible for prompt and accurate filing of expense, time, and service reports.
• May track and analyze financial performance with DOS or MCE.
• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
• Effectively communicate and partner with teammates and colleagues.
• Work location - Schenectady, NY
• On-Site role

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment;
• OR equivalent military education and 4+ years of experience servicing medical equipment;
• OR High School Diploma/GED and 6+ years of experience servicing medical equipment
• A minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
• Experience managing financial and administrative requirements of the position.
• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Ability to analyze metrics and reports (SEDs).
• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
• Willing to travel outside of the assigned region.
• Must have and maintain a valid driver's license.

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
• Complete one site safety inspection per month.
• Ensure all test equipment is tracked and 100% calibrated on time.

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $80,000.00-$120,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes