Program Coordinator Scheduler

FHLB Des Moines; Seattle (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

Harborview Medical Center in Seattle is seeking a Program Coordinator/Scheduler for 100% FTE daytime hours. The role focuses on clinic flow, disability claim coordination, and ensuring timely patient care in a high-volume environment.

The position involves interviewing patients, coordinating care with physicians and outside agencies, and handling disability and FMLA forms, billing-related tasks, and data reporting. A strong organizational mindset is essential.

Qualifications

• Knowledge of disability claims and paperwork processes.
• Experience with FMLA forms and related documentation.
• Ability to compose correspondence and record patient information.

Responsibilities

• Coordinate patient entry into the health care system related to disability claims.
• Complete paperwork for medically-required absences or work restrictions post-surgery.
• Coordinate patient care services and advocate for patients during clinic sessions.

Skills

Disability claims knowledge

FMLA experience

Documentation

Education

High school diploma or equivalent

Job description

Job DescriptionHarborview - 6NJB Foot, Ankle and Hand Clinics has an outstanding opportunity for a Program Coordinator/Scheduler.WORK SCHEDULEFull-time, 100% FTE (40 hours per week)Day Shift/Mondays- Fridays8:30am-5:00pmPOSITION/CAMPUS HIGHLIGHTSOnly Level I trauma and burn center in the regionClose proximity to public transportationHarborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedicsConvenient locationClose proximity to public transportationPRIMARY JOB RESPONSIBLITIESClinic Flow Activities:• Coordinate patient’s entry into and through the health care system as related to a patient’s disability claims• Coordinate and Complete all paperwork and correspondence requirements related to patients’ medically-required absence from work or medically-required work restrictions (i.e. required absence from work post surgery or work restrictions post surgery)• Coordinate patient care services and serve as the patient advocate being available to both patient and physician during clinic sessions• Facilitate delivery of efficient patient care with coordination of services with the patient medical visit• Create clinic-specific policies, procedures, or workflows and adjust as state/payor regulations evolvePatient Care Activities:• Interview patients to determine areas of concern and anticipated needs upon reappointments with physicians and outside agencies• Ensure the outcome of treatment recommendations for continued care is conveyed to outside consultants from the physiciansRevenue and Data Collection:• Complete the necessary forms and corresponding billing documentation• Collect and regularly report on statistics regarding volume of disability claims, types of disability claims, and corresponding revenue collected• Collect and regularly report on statistics regarding FMLA cases (i.e. medically-necessary absence from work due to surgery) o Budget Monitoring: correct L&I billing and reimbursement figures, monitoring patient spend down accountsCustomer Service and Team Behaviors:• Act as a resource and technical consultant to physicians, RNs, and others on the care team regarding disability claim needs• Compose Correspondence and record patient information in the chart• Timely Completion of disability and FMLA forms• May direct the work of othersWithin 6 months of hire a new HSC must also:• Participate in COHE training• Participate in an L&I orientation at L&I headquarters in Tumwater• Spend 4 to 8 hours shadowing an experienced HSC at another COHE• Obtain an L&I Provider Number in order to bill for his/her timeRequirementsHigh school graduation or equivalentAND two years of experience in the program specialtyOR equivalent education/experienceEquivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registrationDesired QualificationsOrthopedic knowledge preferredABOUT HARBORVIEW MEDICAL CENTERAs the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.Challenge. Collaboration. Compassion.ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team. Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum:$23.41 hourlyPay Range Maximum:$33.47 hourlyOther Compensation:-Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:First Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:SEIU Local 925 NonsupervisoryAbout the UWWorking at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .