Program Coordinator RN

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 75,000 - 90,000; Full time

Job summary

Penn Medicine seeks a Program Coordinator RN responsible for overseeing clinical operations and patient navigation. The role involves coordination across various healthcare disciplines, ensuring exceptional patient care while collaborating with clinical teams. The candidate will manage operational aspects, contribute to research, and improve patient experiences in a highly collaborative environment.

Benefits

Comprehensive benefits and compensation

Tuition assistance

Qualifications

• Registered Nurse license required for Pennsylvania.
• 5+ years of nursing and/or healthcare and/or business experience.
• Basic Cardiac Life Support certification required.

Responsibilities

• Coordinate patient tests, procedures, and appointments across disciplines.
• Manage patient communication systems to improve care access.
• Lead multidisciplinary care conferences and improve patient flow.

Skills

Patient navigation

Communication

Multidisciplinary coordination

Education

Bachelor of Arts or Science

Registered Nurse - PA

Master of Arts or Science

Job description

Join to apply for the Program Coordinator RN role at Penn Medicine, University of Pennsylvania Health System.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Job Title: Program Coordinator RN

Location: Penn Presbyterian Medical Center- 51 N 39th St

Hours: Full Time

Summary

• The Program Coordinator, RN provides clinical oversight and direct patient navigation of the specific patient population through the Department. Under the direction of the Department Clinical Leadership and Division Section Chief/Departmental Chair, the incumbent will oversee the development, implementation, and day-to-day administrative functions of the program, ensuring coordination throughout the patient continuum in collaboration with associated care teams. This includes multimodality dynamic scheduling, triage services, reporting of key metrics, and coordination of care across multiple specialties and services.

Responsibilities

• Ensure well-coordinated, timely, compassionate, and multidisciplinary care by functioning in an organized and time-conscious manner. Coordinate patient tests, procedures, appointments, and treatments across healthcare disciplines.
• Manage an office-based patient communication system to improve access to care (phone, email, Penn Chart, MPM).
• Identify gaps in the program pathway and evolving needs; initiate solutions and interventions.
• Primary contact with vendors including Medtronic, Edwards, Shockwave, and M2s.
• Review referring provider lists and collaborate with Penn marketing and outreach to detect patterns.
• Build and maintain relationships with referring providers for seamless patient flow and communication.
• Be knowledgeable of insurance matters and collaborate with the business office and financial services regarding patient issues.
• Lead multidisciplinary care conferences with internal and external stakeholders.
• Partner with practice leadership to improve access and volume metrics, including scheduling, registration, and patient experience.
• Continuously assess, plan, implement, and evaluate patient care.
• Promote programmatic research goals.
• Report access and volume metrics to stakeholders.
• Collaborate with clinical providers and care teams to develop and maintain navigational reporting structures for patient progress tracking.
• Supervise workflow of Administrative Assistants and coordinate testing and visits.
• Assist patients in overcoming barriers to care such as transportation, financial counseling, and referrals.
• Serve as a patient-facing liaison between the program and referring providers.
• Contribute to strategic development and workflow improvements in collaboration with leadership.

Credentials

• Registered Nurse - PA (Required)
• Basic Cardiac Life Support (Required)

Education or Equivalent Experience

• Bachelor of Arts or Science (Required)
• 5+ years nursing and/or healthcare and/or business experience
• Master of Arts or Science (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees stay healthy. We offer comprehensive compensation and benefits, including tuition assistance. Penn Medicine employees are actively engaged and committed to our mission.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, or other protected statuses.