Program Coordinator / Parent Student Services Advisor, Summer and Special Programs - Temporary

Georgetown University; United States; Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Tuition assistance

Work-life balance benefits

Job summary

Georgetown University is seeking a Program Coordinator for PSSA/PC to manage a portfolio of summer and special programs from design to implementation. You will be the primary liaison for students and families applying to these programs, handling inquiries across admissions, academics, student life, and campus services.

The role requires a Bachelor's degree and up to 1 year of related experience, with 2 years preferred, and proficiency in Google Workspace and MS Suite.

Qualifications

• Bachelor's degree required; up to 1 year experience in academic program management, 2 years preferred.
• Prior experience in customer service is preferred.
• Strong attention to detail and excellent oral and written communication skills required.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Program management of summer and special programs from design through implementation.
• Provide frontline support for inquiries related to admissions, academics, student life, and campus services.
• Serve as liaison for students and families applying to programs.
• Collaborate with internal departments and external stakeholders to maintain operational efficiency.

Skills

Customer service

Attention to detail

Oral and written communication

Organizational skills

Adaptability

Fast-paced environment

Education

Bachelor's degree

Tools

Google Workspace

MS Suite

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements Job Overview

The PSSA/PC is a position responsible for managing a portfolio of summer and special programs from design and development through implementation, while also serving as the primary liaison for students and families applying to these programs. In addition to providing frontline support for inquiries related to admissions, academics, student life, and campus services, the role oversees program operations to ensure the delivery of high-quality academic experiences. The position collaborates with internal university departments and external stakeholders to maintain operational efficiency and uphold Georgetown’s standards.

Primary areas of responsibility

• Program Management
• Customer Service
• Relationship Management
• Program Delivery
• Other duties as assigned

Work Interactions

The PC/PSSA reports to the Director of Program Management and collaborates with the Parent and Student Services Team. The role engages with a range of internal stakeholders: including Admissions, Marketing, Registrar, Student Affairs, and Finance Teams, to ensure smooth program delivery. Externally, the PC/PSSA serves as a primary liaison for students, families, vendors, and partner schools, supporting operations and maintaining Georgetown’s high standards of service.

Requirements and Qualifications

A Bachelor's degree and up to 1 year experience working in academic program management required, 2 years preferred, or equivalent combination of education and relevant work experience. Prior experience working in Customer Service is preferred. Strong attention to detail and organizational skills plus excellent oral and written communication skills are required. Be able to work effectively in a fast-paced environment and adapt to changing priorities. Must be proficient in Google Workspace and MS Suite.

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. This position may work remotely from September 1st through March 31st but must be in-person at least two days a week April 1st through August 31st on main campus, though additional days may be required to meet programmatic needs. Additionally, this position will be expected to attend select program events, such as check-in, closing ceremonies and or orientations.

Pay Range

The projected hourly pay range for this position which represents the full range of anticipated compensation is: $23.80 - $29.08. Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.
• You can learn more about benefits and eligibility on the Department of Human Resources website.
• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.
• You can learn more about benefits and eligibility on the Department of Human Resources website.

We’re a leading research university with a heart. Founded in the decade that the U.S. Constitution was signed, we’re the nation’s oldest Catholic and Jesuit university. Today we’re a forward-looking, diverse community devoted to social justice, restless inquiry and respect for each person’s individual needs and talents. Grounded in our Jesuit, Catholic identity, the Spirit of Georgetown undergirds everything we do. Watch this video to learn more. Learn how HR CARES for faculty and staff, nurturing an environment of mutual respect where imaginations flourish and ideas are realized to positively impact the world.

For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.