Program Coordinator, Outreach

Trinity Church NYC; New York (NY); On-site; USD 79,000 - 90,000; Full time

Job summary

Trinity Church NYC is seeking a Program Coordinator, Outreach to lead day-to-day operations for Compassion Market, Compassion Space, Compassion Meal, and related programs. The role builds trust with vulnerable populations and connects families with concrete supports in times of need.

You will supervise staff and volunteers, track budgets and metrics, and collaborate with ED to plan community wellness and engagement initiatives in New York City.

Qualifications

• Outstanding judgement and discretion in handling sensitive matters.
• Demonstrated experience organizing and facilitating health and wellness programs, events, and trainings.
• Provides timely submissions of monthly expenditures.
• High level attention to details.
• Excellent written and verbal communication skills.
• Strong work ethic and passion for serving others.
• An enthusiastic, energetic, creative, flexible individual who can juggle multiple priorities
• Proficient computer skills and comfort with virtual and office-based technology, including Zoom, Webex, MS Word, Excel, Teams, and PowerPoint.
• Strong organizational skills
• Exemplary customer service and hospitality skills
• Flexible and adaptable to new priorities, work demands and policies
• Ability to manage and prioritize job responsibilities with minimal supervision
• This position may require non-traditional work hours/days
• Occasional evening and weekend responsibilities required.

Responsibilities

• Oversee day-to-day operation of the Compassion Market, Compassion Space, Compassion Meal, Commons programming, Street Outreach and Compassion Wellness & Referral Programs.
• Coordinate and facilitate Compassion Meal, Compassion Space, Compassion Market, Street Outreach, and related programs per Trinity standards.
• Develop and maintain a calendar of programming including classes, deliveries, distributions, and volunteers.
• Oversee scheduling of space for program functions.
• Identify opportunities to increase participant audience and partnerships.
• Research and develop ideas to improve outreach programs.
• Maintain weekly/monthly reports of program offerings, participation and lessons learned.
• Manage vendor contracts and payments as assigned.
• Track and order necessary supplies as assigned.
• Provide budget support and assist with financial resources for programs.
• Plan community wellness retreats for the TRC.
• Submit invoices and expense reports timely.
• Collaborate with ED on projections to manage resources for classes, food and supplies.
• Supervise Program Assistants, Interns, and Volunteers.
• Secure volunteers with Trinity’s Volunteer Coordinator for classes and distributions.
• Develop weather contingency protocols with the ED and coordinate with Trinity Communications.
• Work with ED on intern management and tracking services.
• Help develop policies and procedures across Outreach.
• Prepare weekly reports for assigned programs.
• Collaborate with facilities, marketing, technology and other depts to run outreach activities smoothly.

Skills

Judgement & discretion

Wellness programs

Budgeting/expense reporting

Attention to detail

Communication skills

Work ethic & service mindset

Multitasking

Flexibility

Education

Bachelor's degree

Program coordination experience

Youth & family experience

NYC nonprofit knowledge

Outreach programs experience

Tools

Zoom

Webex

MS Word

Excel

Teams

PowerPoint

Job description

Trinity’s Neighborhood Support (NS) division takes a place-based approach to focus on communities in a holistic manner to solve for key challenges by combining targeted investments with on-the-ground support. NS is focused on yielding child, family, and community well-being by addressing the areas of early childhood education, K-12 education, post-secondary education and employment pathways, economic assets, social networks, and health.

The Program Coordinator manages the day-to-day operations of Trinity’s Compassion Market Compassion Meal, Compassion Space, Commons programming, Street Outreach and Compassion Wellness and Referral Programs. Trinity’s outreach programs aim to build social connections between diverse populations, develop trust with vulnerable individuals, and connect individuals and families with concrete supports in times of need. The Program Coordinator, Outreach, reports directly to the Executive Director and works closely with the team to create seamless programming.

The salary for this role ranges from: $78,600 to $89,500.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day operation of the Compassion Market, Compassion Space, Compassion Meal, Commons programming and Street Outreach, and Compassion Wellness and Referral Programs as assigned.
• As assigned, coordinates, implements, and facilitates Compassion Meal, Compassion Space, and Compassion Market, Street Outreach, Compassion Wellness and Referral Programs and Commons programming in accordance with Trinity standards.
• Develops and maintains a calendar of programming including but not limited to, classes, deliveries, distributions, and volunteers.
• Oversees scheduling of all necessary space for program function.
• Remains informed on upcoming trends and interests that can help shape program opportunities.
• Identifies and capitalizes on opportunities to increase participant audience and partnerships.
• Researches and develops ideas to improve outreach programs.
• Maintains weekly/monthly reports of program offerings, participation and lessons learned.
• Manages vendor contracts and payments as assigned.
• Tracks and orders necessary supplies as assigned.
• Provides support on relevant budget matters.
• As assigned, responsible for planning and overseeing community wellness retreats to the TRC.
• Submits invoices and expense reports in a timely manner.
• Works with ED on projections to manage financial resources for classes, food and supply orders.
• Provides direct supervision to Program Assistants, Interns and Volunteers.
• Works with Trinity’s Volunteer Coordinator to secure volunteers for classes, packing and distribution of care kits, groceries and meals.
• Works with ED to establish an inclement weather protocol for volunteers and serves as the staff contact for Trinity Communications team in decision making on program cancellation.
• Works with ED on management of interns.
• Works with ED to develop a system to track and follow up on individuals seeking services and resources.
• Works with ED to develop policies and procedures across the Outreach area but not limited to inventory and intake.
• Responsible for weekly report on assigned programs.
• Works across operations departments including facilities management, communications and marketing, technology, and others to ensure the smooth and safe running of all outreach activities.
• In consultation with the ED develop partnerships with other institutions whose mission and goals are compatible with Trinity.
• Represents Trinity Commons to others both within and outside the Trinity community.
• Perform all duties in a manner that promote Trinity’s mission and core values.
• Adhere to confidentiality rules and all other Trinity Church's policies, procedures, and rules.
• Assume other related responsibilities and special projects as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Outstanding judgement and discretion in handling sensitive matters.
• Demonstrated experience organizing and facilitating health and wellness programs, events, and/or trainings.
• Provides timely submissions of monthly expenditures.
• High level attention to details.
• Excellent written and verbal communication skills.
• Strong work ethic and passion for serving others.
• An enthusiastic, energetic, creative, flexible individual who can juggle multiple priorities
• Proficient computer skills and comfort with virtual and office-based technology, including Zoom, Webex, MS Word, Excel, Teams, and PowerPoint.
• Strong organizational skills
• Exemplary customer service and hospitality skills
• Flexible and adaptable to new priorities, work demands and policies
• Ability to manage and prioritize job responsibilities with minimal supervision
• This position may require non-traditional work hours/days
• Occasional evening and weekend responsibilities required.

REQUIRED AND PREFERRED EDUCATION, EXPERIENCE, AND CREDENTIALS

• Bachelor's Degree required or 4 years demonstrated paid or volunteer experience with program coordination, community organizing, event planning or related experience.
• Minimum of 3 years’ experience with program coordination.
• Minimum of 3 years working or volunteering directly with youth and/or families in non-profit or community-based settings.
• Knowledge of and experience with New York City nonprofit landscape preferred.
• Experience operating outreach programs preferred.

Equal Opportunity Employer
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