Program Coordinator - Municipal TTA Program (RIZE)

Mass General Brigham (Enterprise Services); Somerville (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading organization in healthcare is seeking an Administrative Support role to assist with program operations. Responsibilities include managing the Salesforce database, creating training materials, and providing administrative support for community outreach efforts. Ideal candidates will have a High School Diploma and some project support experience, with strong communication and organizational skills.

Qualifications

• 0-1 year of project support or administrative experience required.
• Experience with CRM platforms, preferably Salesforce.
• Knowledge of business administrative principles and project management best practices.

Responsibilities

• Support overall operations and maintain the Salesforce database.
• Create training materials and organize training sessions.
• Provide administrative support for community advisory boards.

Skills

Communication

Project Management

Teamwork

Time Management

Education

High School Diploma or Equivalent

Associate's Degree Related Field of Study

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft Outlook

Canva

PowerPoint

Asana

Job description

- Support the program's overall operations. Maintain the Salesforce database, ensure records and contacts are current, track progress and milestone dates, and prepare internal reports.
- Serve as the initial point of contact for inquiries regarding the TTA program, monitor the TTA inbox, and route requests to the appropriate party.
- Assist in developing and implementing systems, processes, and tools to enhance program management based on best practices. Track workflow and calendar for the TTA team using Asana.
- Create compelling training materials and resources using Canva, PowerPoint, or other tools that align with program goals and address the needs of municipalities and communities. Organize training sessions, workshops, and webinars.
- Provide administrative support for regional community advisory boards that represent diverse voices, including individuals and families affected by opioid use disorder. Help coordinate outreach efforts with partner organizations.
- Assist with scheduling and preparing agendas, materials, communications, and presentations for various meetings.
- This position will support the Chief Program Officer (CPO) as needed and in the following ways:
- Manage and maintain the calendar, arrange meetings/itineraries for the CPO, and maintain the organizational master calendar for the program team.
- Provide administrative support and prepare the CPO for meetings.
- Attend all staff meetings, required training, and organizational events while contributing to the overall functioning of RIZE.
- Assist with general office duties, such as staffing and logistics for in-person and virtual events, and perform other tasks as assigned.
- Submit expense reports and timesheets within the stipulated deadlines.
- Support RIZE's culture and values by aligning outcomes, practices, and communications with the organization's mission.

Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred

Experience
Project support or administrative experience 0-1 year required

Development experience preferred

Knowledge, Skills and Abilities

- Experience with CRM platforms; Salesforce experience preferred.
- Knowledgeable of basic business administrative principles and project management best practices.
- Exceptional verbal, written, and presentation skills.
- Ability to work effectively both independently and as part of a team.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Ability to work on tight deadlines.
- Knowledge of file management and other administrative procedures.

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.