Program Coordinator II / Branch Manager III - 195177

Doc PersonalBeratung GmbH; St. Stephen (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Vacation: 15 days per year

SCDMV 13 paid holidays

State retirement plan

Employee Assistance Program

Job summary

South Carolina DMV in Ladson, SC is seeking a Branch Manager III to lead daily operations, staff performance, and ensure customer service excellence in a fast-paced environment.

The role requires a Bachelor's degree with relevant experience, background checks, CDL trainer prerequisites, and strong leadership; relocation within 30 miles may be required; travel as needed.

Qualifications

• Bachelor’s degree with relevant program experience; equivalent combinations considered with approval.
• Must pass nationwide background check with fingerprints.
• CDL knowledge tests certification requirements include trainer course.
• Knowledge of DMV laws, regulations, policies and procedures.
• Ability to plan, direct, and evaluate branch operations and staff performance.
• Strong leadership, communication, organizational, decision-making, and problem-solving skills.
• Ability to manage competing priorities and ensure accountability.
• Proficient in agency systems, software and hardware.

Responsibilities

• Direct daily branch operations, staffing, workflow, customer service, and compliance.
• Oversee hiring, scheduling, training, performance evaluations, and staff development.
• Manage financial transactions, deposits, refunds, inventory, and audits.
• Maintain professional customer service and clear communication with stakeholders.
• Ensure facility security, maintenance, and safe surroundings.
• Perform additional duties and support other offices as needed.

Skills

Leadership

Strategic planning

Communication

Problem-solving

Decision-making

Team management

Organizational skills

Travel readiness

Education

Bachelor's degree

Two years related experience

Job description

Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as a Branch Manager. Come discover your next exciting career with the SCDMV! Branch Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success.

This position is located at the Ladson Department of Motor Vehicles (DMV) Branch Office in Ladson, SC.

Responsibilities of the Branch Manager III

• Overall Branch Operations and Accountability-Directs daily branch operations to ensure efficient staffing, workflow, customer service, and compliance with agency standards. Monitors productivity, wait times, testing operations, and performance measures. Establishes priorities, delegates responsibilities, addresses deficiencies, and holds subordinate management accountable for results.
• Personnel Management and Leadership-Oversees hiring, scheduling, timekeeping, training, performance evaluations, employee development, and disciplinary matters. Directly supervises subordinate management and ensures employees receive appropriate supervision. Addresses personnel concerns fairly, consistently, and timely while maintaining required documentation and communicating significant matters to Regional Management.

• Financial Accountability, Inventory, and Compliance-Oversees financial transactions, deposits, refunds, inventory, accountable items, audits, and required reporting. Ensures accuracy, security, compliance with agency policies and internal controls, and timely corrective action when deficiencies are identified.
• Customer Service and Communication-Ensures professional, accurate, and timely customer service. Monitors service delivery, resolves escalated concerns, and communicates agency expectations and operational priorities clearly. Maintains effective communication with employees, subordinate management, Regional Management, and stakeholders.
• Facility Security and Maintenance-Maintains overall responsibility for building security, cleanliness, safety, maintenance, and surrounding grounds. Ensures facility concerns are promptly reported, documented, and followed through to resolution. Escalates significant or unresolved issues through established channels.
• Other Duties as Assigned-Performs additional duties as assigned, including supporting other offices, participating in agency projects, attending required training and meetings, and providing operational support as needed.

The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Minimum Requirements

• A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include fingerprints. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.

Additional Requirements

• Knowledge of DMV laws, regulations, policies, and procedures.
• Ability to plan, direct, and evaluate branch operations and employee performance.
• Strong leadership, communication, organizational, decision-making, and problem-solving skills.
• Ability to manage competing priorities, resolve complex concerns, and ensure accountability.
• Proficient in agency systems, software and hardware.
• The Branch Manager reports directly to the Assistant Regional Manager and, under limited supervision, is responsible for overall branch operations, performance, and accountability.
• Supervises subordinate management and ensures effective oversight of personnel, operations, facilities, and agency compliance.
• Tasks are completed in a climate controlled office setting.
• This position requires prolonged periods of sitting, standing, and walking.
• Exposure to warm or cold temperatures when working outside.
• May be required to travel to other location as needed.
• Limited overtime may be required to meet departmental deadlines or to serve all customers.

Agency Preferred

• A bachelor's degree and two (2) years of related experience.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.