Program Coordinator II / Branch Manager III - 195177

Doc PersonalBeratung GmbH; Ladson (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Doc PersonalBeratung GmbH is seeking a Branch Manager III for the Ladson, SC DMV location. You will direct branch operations, staff, customer service, and ensure compliance with agency standards in a fast-paced environment.

Responsibilities include leading personnel, managing scheduling and training, overseeing financial transactions, and maintaining security and facility readiness. The role requires strategic thinking and strong communication to coordinate with regional management.

Qualifications

• Bachelor's degree and relevant program experience required or equivalent combination with prior approval.
• Strong leadership and decision-making abilities are essential.
• Excellent communication and organizational skills are required.

Responsibilities

• Direct overall branch operations, staffing, workflow, customer service, and compliance with agency standards.
• Lead personnel management including hiring, scheduling, training, evaluations, and development.
• Oversee financial transactions, deposits, inventory, audits, and internal controls.

Skills

Leadership

Communication

Organizational skills

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Job Responsibilities

Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as a Branch Manager. Come discover your next exciting career with the SCDMV! Branch Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success.

This position is located at the Ladson Department of Motor Vehicles (DMV) Branch Office in Ladson, SC

Responsibilities Of The Branch Manager III

• Overall Branch Operations and Accountability-Directs daily branch operations to ensure efficient staffing, workflow, customer service, and compliance with agency standards. Monitors productivity, wait times, testing operations, and performance measures. Establishes priorities, delegates responsibilities, addresses deficiencies, and holds subordinate management accountable for results.
• Personnel Management and Leadership-Oversees hiring, scheduling, timekeeping, training, performance evaluations, employee development, and disciplinary matters. Directly supervises subordinate management and ensures employees receive appropriate supervision. Addresses personnel concerns fairly, consistently, and timely while maintaining required documentation and communicating significant matters to Regional Management.
• Financial Accountability, Inventory, and Compliance-Oversees financial transactions, deposits, refunds, inventory, accountable items, audits, and required reporting. Ensures accuracy, security, compliance with agency policies and internal controls, and timely corrective action when deficiencies are identified.
• Customer Service and Communication-Ensures professional, accurate, and timely customer service. Monitors service delivery, resolves escalated concerns, and communicates agency expectations and operational priorities clearly. Maintains effective communication with employees, subordinate management, Regional Management, and stakeholders.
• Facility Security and Maintenance-Maintains overall responsibility for building security, cleanliness, safety, maintenance, and surrounding grounds. Ensures facility concerns are promptly reported, documented, and followed through to resolution. Escalates significant or unresolved issues through established channels.
• Other Duties as Assigned-Performs additional duties as assigned, including supporting other offices, participating in agency projects, attending required training and meetings, and providing operational support as needed.

The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Minimum Requirements

Minimum and Additional Requirements

• A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include fingerprints. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.

Additional Requirements

• Knowledge of DMV laws, regulations, policies, and procedures.
• Ability to plan, direct, and evaluate branch operations and employee performance.
• Strong leadership, communication, organizational, decision-making, and problem