Program Coordinator II / Branch Manager II - 194803

State of South Carolina; Anderson (SC); On-site; USD 59,000 - 72,000; Full time

Job summary

SCDMV in Anderson, SC, seeks a Branch Manager II to lead the Anderson DMV Branch Office. You will oversee daily operations, staff supervision, financial accountability, and service delivery in a fast-paced environment.

The role requires a bachelor’s degree, strong leadership, and knowledge of DMV processes. Expect travel to nearby offices with potential overtime to meet deadlines and ensure customer satisfaction.

Qualifications

• Bachelor's degree and relevant program experience.
• Must complete a nationwide criminal background check including fingerprints.
• CDL knowledge test examiner trainer course and exam required.
• Knowledge of DMV laws, regulations, policies, and procedures.
• Ability to plan, direct, and evaluate branch operations and employee performance.
• Willingness to travel to other locations as needed.

Responsibilities

• Direct daily branch operations to ensure efficient staffing, workflow, customer service, and compliance with agency standards.
• Oversee hiring, scheduling, timekeeping, training, performance evaluations, and disciplinary matters.
• Manage financial transactions, deposits, refunds, inventory, and audits with accountability.
• Ensure professional, accurate, and timely customer service and clear communication of priorities.
• Maintain facility security, cleanliness, safety, and grounds; report and resolve issues promptly.
• Perform additional duties as assigned and support other offices as needed; travel as required.

Skills

Leadership

Communication

Organizational

Decision-making

Problem-solving

Microsoft Outlook

Excel

Word

Education

Bachelor's degree

Tools

Microsoft Outlook

Excel

Word

Job description

Job Responsibilities

Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as a Branch Manager. Come discover your next exciting career with the SCDMV! Branch Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success.

This position is located at the Anderson Department of Motor Vehicles (DMV) Branch Office in Anderson, SC.

Responsibilities Of The Branch Manager II

• Overall Branch Operations and Accountability-Directs daily branch operations to ensure efficient staffing, workflow, customer service, and compliance with agency standards. Monitors productivity, wait times, testing operations, and performance measures. Establishes priorities, delegates responsibilities, addresses deficiencies, and holds subordinate management accountable for results.
• Personnel Management and Leadership-Oversees hiring, scheduling, timekeeping, training, performance evaluations, employee development, and disciplinary matters. Directly supervises subordinate management and ensures employees receive appropriate supervision. Addresses personnel concerns fairly, consistently, and timely while maintaining required documentation and communicating significant matters to Regional Management.
• Financial Accountability, Inventory, and Compliance-Oversees financial transactions, deposits, refunds, inventory, accountable items, audits, and required reporting. Ensures accuracy, security, compliance with agency policies and internal controls, and timely corrective action when deficiencies are identified.
• Customer Service and Communication-Ensures professional, accurate, and timely customer service. Monitors service delivery, resolves escalated concerns, and communicates agency expectations and operational priorities clearly. Maintains effective communication with employees, subordinate management, Regional Management, and stakeholders.
• Facility Security and Maintenance-Maintains overall responsibility for building security, cleanliness, safety, maintenance, and surrounding grounds. Ensures facility concerns are promptly reported, documented, and followed through to resolution. Escalates significant or unresolved issues through established channels.
• Other Duties as Assigned-Performs additional duties as assigned, including supporting other offices, participating in agency projects, attending required training and meetings, and providing operational support as needed.

The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Minimum Requirements

• A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include fingerprints. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.

Additional Requirements

• Responsible for successfully obtaining skills test certification depending upon the office certification requirements.
• Knowledge of DMV laws, regulations, policies, and procedures.
• Ability to plan, direct, and evaluate branch operations and employee performance.
• Strong leadership, communication, organizational, decision-making, and problem-solving skills.
• Ability to manage competing priorities, resolve complex concerns, and ensure accountability.
• Proficient in agency systems and Microsoft Outlook, Excel, and Word.
• The Branch Manager reports directly to the Regional Manager and, under limited supervision, is responsible for overall branch operations, performance, and accountability.
• Supervises subordinate management and ensures effective oversight of personnel, operations, facilities, and agency compliance.
• Tasks are completed in a climate controlled office setting.
• Exposure to warm or cold temperatures when working outside.
• May be required to travel to other location as needed.
• Limited overtime may be required to meet departmental deadlines or to serve all customers.

Salary

This position has a salary of $65,279.00 and is nonnegotiable. (Internal Candidates will retain performance retention increases in accordance with the agency pay policy).

Preferred Qualifications

Agency Preferred

• A bachelor's degree and two (2) years of related experience.

What's in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?

Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.