Program Coordinator I / Branch Supervisor II - 194273

State of South Carolina; Myrtle Beach (SC); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Vacation and sick leave

Retirement benefits and 401(k)

Job summary

South Carolina Department of Motor Vehicles (SCDMV) seeks a Branch Supervisor II to lead a Myrtle Beach branch, ensuring efficient daily operations and superior customer service. You will direct staff, conduct trainings, and manage audits to uphold policy compliance across offices.

You will supervise hiring, performance appraisals, and disciplinary actions, while coordinating knowledge testing and examiner utilization.

Qualifications

• High school diploma or equivalent required; relevant experience may be accepted.
• Must pass nationwide background check with fingerprints.
• CDL knowledge tests and related certifications required.

Responsibilities

• Direct, plan and coordinate day-to-day branch office operations.
• Audit offices and related entities within the agency's enforcement areas.
• Lead staff training on policies and procedures.
• Oversee knowledge testing and examiner utilization.
• Register applicants for motor voter or selective service as required.
• Reconcile daily activity reports and approve refunds.
• Manage cash handling and secure monies and documents.
• Assist the public with knowledge tests for driver and vehicle transactions.
• Maintain inventory and prepare requisitions and reports.
• Supervise personnel matters including hiring and performance reviews.

Skills

Team leadership

Communication skills

Multi-tasking

Training others

Knowledge of DMV procedures

Education

High school diploma or equivalent

Job description

Job Responsibilities

Are you a team player with the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we have an opportunity for you! At the SCDMV we have an immediate opening for an out-going, dedicated, passionate and inspiring leader as a Branch Supervisor. Raise your hand if that's you!

Location

The position is located at the Myrtle Beach Department of Motor Vehicles (DMV) Branch Office in Myrtle Beach, SC.

Responsibilities Of The Branch Supervisor II

• Serves as manager in the absence of the Branch Manager and is capable of performing the duties assigned to the Branch Office Supervisor including but not limited to the ability to direct, plan and coordinate the activities necessary for the day-to-day office operation of a branch office.
• Performs and assists with audits of offices and associated entities operating under the agency's enforcement areas.
• Hold office meetings and conducting training on behalf of office management to advise staff on new and existing policies and procedures.
• Provides oversite and direction for the operation of the offices knowledge and skills testing program and examiner utilization.
• Registers applicants for motor voter and/or selective service, if required.
• Reconciles daily activity reports to include bank detail and approves refund requests.
• Secures audited documents, petty cash fund and accountable monies on a day-to-day basis. Responsible for ensuring building is secure.
• Assists in the preparation of close of day bank deposit and for securing all monies in bank depository. Performs routine maintenance on equipment.
• Assists the general public by administering knowledge tests for all classes to include CDL, retrieving and responding to phone messages, email, and in-person with inquiries of driver and vehicle transactions.
• Maintains inventory of office supplies and prepares requisitions. Prepares inventories of all accountable items, monthly, quarterly, and yearly reports.
• Supervises all personnel matters such as hiring, performance appraisals and disciplinary actions. Monitors career programs to ensure employees meet requirements and needs. Counsels and reprimands employees. Completes human resource requirements for subordinate personnel including time entries/request in SCEIS.
• Trains all office personnel on various DMV transactions and procedures.
• Performs other duties as required by supervisor.

Relocation

The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Minimum Requirements

• A high school diploma or equivalent and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include fingerprints.
• Required to successfully complete and administer all certifications of knowledge and skills testing relevant to assigned Branch Office, to include CDL knowledge skill tests, formal CDL Examiner Trainer Course, Introduction to CDL Licensing System, and Overview of the CDL Tests.

Additional Requirements

• Knowledge of the principles, policies and procedures of the DMV. Must have a valid South Carolina driver's license with a good driving record. Computer skills required to perform job functions.
• Ability to communicate effectively, multi-task, collect fees and train other employees. Ability to deal courteously and effectively with the public.
• Reports directly to the Branch Manager. In many cases performs supervisory duties for the manager. Capable of working independently, guiding others in their work schedules, and communicating with manager on significant issues.
• Must be able to make decisions that are in the best interest of the agency to provide the highest level of customer service.
• Inside tasks are performed in climate-controlled office environment, exposure to extreme temperatures for road tests.
• Physical skills include lifting up to 50 lbs., reaching, standing, sitting and climbing. Must attend required training, meetings or workshops.
• Limited overtime may be required to meet departmental deadlines or to serve all customers.

Salary

This position has a salary of $57,119.00 that is nonnegotiable.

Preferred Qualifications

Agency Preferred

• A high school diploma and six years of responsible clerical, secretarial or administrative experience.

What's in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Benefits

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?

Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.