Case Manager - THP-NMD

Bill Wilson Center; Santa Clara (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

4 Weeks Accrued PTO

14 Paid Holidays Per Year

Health, Dental, Vision & VoluntaryLife

Flexible Spending Plans for Medical, D

401K Retirement Plan

EAP (Employee Assistance Program)

Upward Career Mobility

Tickets At Work and LifeMart Discounts

Job summary

Bill Wilson Center is seeking a Case Manager for THP-NMD to support foster youth aged 18–21 and young parents across Santa Clara County. You will manage a caseload, guide transition to independence, and coordinate life-skills coaching, education tracking, and health services.

The role emphasizes intensive, person-centered planning, timely NSP development within 30 days, and strong collaboration with schools, families, and service providers.

Qualifications

• Bachelor's degree or 3 years of equivalent working experience.
• Knowledge of needs of foster youth and culturally diverse youth.
• Experience with Community Care Licensing (CCL) programs is a plus.

Responsibilities

• Complete assessments and intakes for new youth admitted into THPP.
• Develop, implement, and monitor individualized Needs and Service Plans (NSP) within 30 days of admission.
• Provide intensive life skills coaching in areas including independent living, budgeting, employment readiness, and vocational development; assist parenting young adults with childcare arrangements.
• Promote educational attainment (diploma, college) and monitor attendance and academic performance.
• Coordinate care and referrals to medical/dental, mental health, substance abuse, and other services.
• Lead discharge and aftercare planning for smooth transitions.
• Maintain accurate documentation of client records in AWARDs and ensure Title XXII compliance.

Skills

Bilingual Spanish and English

CPR and First Aid Certification

Strong communication skills

Documentation and reporting

Education

Bachelor's degree (B.A./B.S.) or 3 years equivalent experience

Tools

Gmail

Google Suite

Spreadsheet software

Word Processing software

Job description

Job Details

Job Location: Santa Clara, CA 95050Position Type: Full-Time/Part-TimeSalary Range: $25.00 - $28.00 HourlyAbout Bill Wilson Center: Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary

The Case Manager for THP-NMD works directly with foster care youth (18yrs. – 21yrs.) and foster care young parents to support them in all life domains that prepare them for independence and self-sufficiency. The Case Manager has a small caseload of up to 12 youth who are living in residential homes throughout Santa Clara County. The youth are attending school and/or employment learning life skills such as shopping, meal preparation, maintaining a home, sharing space with others. The youth are focusing on higher education, careers, trade school, well-being, making permanent connections with caring adults, managing their health and dental care, and for some, parenting skills.

Essential Duties/Responsibilities

• Complete assessments and intakes on new youth being admitted into THPP.
• Conduct initial intake process for all new youth admitted into programs.
• Develop, implement, and continuously monitor individualized Needs and Service Plans (NSP) with the client within 30 days of admission, updating every six months thereafter.
• Provide intensive life skills coaching in areas including independent living, financial literacy (budgeting, banking, and money management), employment readiness, and vocational development (resume building, job search). Assist parenting young adults with childcare arrangements.
• Promote and support educational attainment (diploma, college), including monitoring attendance and academic performance, assisting with credit attainment, and attending IEP meetings as applicable.
• Ensure comprehensive linkages and referrals to necessary community resources (e.g., medical/dental, mental health, substance abuse, legal aid (LACY), reproductive health, and cultural activities) to meet the young adult's full range of needs.
• Coordinate care and maintain effective communication with key stakeholders, including Placement Workers, family members, ILP Case Managers, and other supportive adults. Participate in all required team meetings (e.g., CFTs, TDMs, MyTime).
• Lead discharge and aftercare planning from the point of admission, focusing on building long-term, supportive adult connections and ensuring a smooth transition post-program.
• Ensure strict adherence to Title XXII regulatory compliance for the program and the facility. Maintain a safe and compliant living environment, ensuring the site is in good repair, neat, and tidy, and promptly reporting all maintenance or safety issues to management.
• Ensure accurate and timely documentation of all client records (assessments, NSPs, contacts, and outcomes) in the electronic health care record (e.g., AWARDs), maintaining compliance with all CCL/Title XXII regulatory standards.
• Report all incidents verbally and in writing to appropriate parties per Title XXII regulations.
• Conduct frequent evaluation and assessment of youth's physical, psychological, and emotional needs.
• Carry on-call phone as part of rotation with other case managers, and respond to after-hours emergencies.
• Participate in Agency Program Quality Improvement (PQI) and Safety initiatives.
• Regular attendance and performing other duties as assigned are requirements of the position.
• Other duties as assigned.

QualificationsEducation and Experience

Bachelor's degree (B.A. B.S.) from four-year College/University or 3 years of equivalent working experience. Knowledge of needs of foster youth, and experience working with culturally diverse youth required.

Experience with Community Care Licensing (CCL) programs a huge plus!

Required Skills/Abilities

Current CPR and First Aid Certification required (or complete within 30 days of hire). Valid California driver’s license with access to a personal vehicle with current insurance that can be used for company business. Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must be able to communicate effectively. Bilingual fluency in Spanish and English is highly desired.

Mathematical Skills: Ability to work with basic mathematical concepts as required for reporting.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software Spreadsheet software and Word Processing software. Gmail and Google Suite experience desired. Internet research skills are a plus.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; stand, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate, but may be loud when conducting direct services.

Salary Range

Salary Range: $25 - $28 per hour.

Employee Benefits & Perks

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart

EEO

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.