Program Coordinator, Executive Education

Harvard Business School; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Harvard Business School Executive Education seeks a Program Coordinator to support delivery of Open Enrollment, Global and Custom programs. You will coordinate logistics, support on-site and virtual sessions, and ensure smooth day-to-day operations for your portfolio.

Collaborating with faculty and cross-functional teams, you will manage schedules, materials, and participant communications, including online sessions through Zoom and the HBS platform, while building strong client relationships.

Qualifications

• 3+ years of experience in customer service-oriented and/or administrative support role(s).
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, Outlook) experience is a must.

Responsibilities

• Work closely with faculty to confirm session details, coordinate program material, arrange IT and AV needs, and provide classroom support when programs are in session.
• Be the primary contact for faculty and participants for all pre, during, and post program-related support.
• Coordinate and administer program schedules for domestic and international programs.
• Build and maintain participant websites for each program.
• Coordinate experiential learning exercises and team-building activities.
• Maintain records to document faculty material, participant feedback, schedules, vendors, and evaluations.

Skills

Customer service

Administrative support

Communication

Teamwork

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

• Full-time
• Work Format: Hybrid
• Salary Grade: 053
• Department: Executive Education
• FLSA Status: Non-exempt

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard Business School?

Harvard Business School, located on a 40-acre campus in Boston, was founded in 1908 as part of Harvard University. It is among the world's most trusted sources of management education and thought leadership. For more than a century, the School's faculty has combined a passion for teaching with rigorous research conducted alongside practitioners at world-leading organizations to educate leaders who make a difference in the world. Through a dynamic ecosystem of research, learning, and entrepreneurship that includes MBA, Doctoral, Executive Education, and Online programs, as well as numerous initiatives, centers, institutes, and labs, Harvard Business School fosters bold new ideas and collaborative learning networks that shape the future of business.

About Us

Harvard Business School Executive Education brings together senior executives from the world’s most influential organizations, preparing them to reach the next level for their organizations and for themselves. Working closely with HBS’s world-class faculty, we design and deliver programs for individuals and for organizations, welcoming over 12,000 participants annually from over 130 countries. Programs range from a few days to multiple weeks. Most programs are delivered on the HBS campus, where participants live, learn, and dine together in dedicated Executive Education residences and facilities. Our programming includes in-person, virtual, and blended (combining both in-person and virtual learning) options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; human resources; enrollment and admissions; and finance.

Job Description

Job Summary

Does the thought of education intersecting with business intrigue you? Are you interested in exploring how business happens at HBS and playing an active role in the success of our Executive Education programs? We encourage you to explore the Program Coordinator position in our Executive Education department. As a Program Coordinator, you will have the opportunity to strengthen and expand your administrative and customer service skill set, while immersing yourself in a rewarding and engaging professional experience.

The Program Coordinator works alongside another Program Coordinator and Program Manager to make up an Executive Education Program Delivery team. The Program Coordinator is responsible for pre-planning through the delivery of Executive Education programs, coordinating all logistics, both on-site and virtual delivery, facilitation of remote sessions, and day-to-day operations for the team's assigned portfolio of programs.

Job-Specific Responsibilities

• Work closely with faculty to confirm session details, coordinate program material, arrange IT and AV needs, and provide classroom support when programs are in session
• Be the primary contact for faculty and participants for all pre, during, and post program-related support
• Work closely with other HBS support departments to include operations, media services, housekeeping, catering, and other constituents to ensure appropriate operational support
• Coordinate and administer program schedules for domestic and international programs
• Build and maintain participant websites for each program
• Coordinate experiential learning exercises and team-building activities
• Maintain records to document faculty material, participant feedback, schedules, vendors, and evaluations associated with program delivery
• Coordinate program logistics for on-campus programs, to include meals, housing, and special events, both on campus and at local venues
• Coordinate and host online sessions to include sharing documents and videos, administering polls, coordinating breakout rooms, monitoring attendance, and facilitating communication with faculty, participants, and the technology team, delivered primarily via Zoom or the HBS Online Classroom
• Use Salesforce to track and manage participant enrollment and cancellations, and other program-related data
• Coordinate, process, and track program purchases and other expenses
• Staff the program office when programs are in session
• Facilitate online Zoom sessions
• Coordinate online live sessions, working closely with the HBS Live Online Classroom team
• Collaborate with other Exec Ed teams, including Program Directors, Enrollment and Admission Services, Finance, Client Services, Resource Allocation Associate Director, Coaching Directors, etc.
• Support the larger program delivery team in “all hands-on deck” activities, including program assignments and coverage across teams
• Support other projects, department-wide initiatives, and other responsibilities at the discretion of the program manager and program delivery directors
• Ability to work extended overtime hours (including some evenings and weekends) is a must.
• This position may also include domestic or international travel depending on program needs.
• First 90 days of employment fully in person, on-campus (hybrid option following)
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
• Responsible for other duties as assigned

Working Conditions

• First 90 days of employment fully in person, on-campus (hybrid option following)
• Ability to work extended overtime hours (including some evenings and weekends) is a must based on program needs.
• This position may also include domestic or international travel depending on program needs.

Qualifications

Basic Qualifications

• High school diploma, GED, or equivalent required.
• 3+ years of experience in customer service-oriented and/or administrative support role(s) or related experience is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

• This position requires a team player with a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, customer-oriented, high-energy environment.
• Demonstrated ability to think quickly, manage multiple priorities and generate solutions when unexpected problems arise.
• Candidates must show strong verbal and written communication skills.
• Excellent customer service and organizational skills, as well administrative coordination experience.
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