Coaching & Programs Coordinator, MBA Career & Professional Development

Harvard University; Massachusetts; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance from day one

Tuition assistance

Wellbeing resources

Commuter benefits

Retirement plan

Campus perks

Job summary

Harvard Business School seeks a Coaching & Programs Coordinator to lead the administration of coaching platforms and to manage MBA and Alumni coaching program operations. You will coordinate invoicing, onboarding, communications, and staffing for Coach-on-Call and annual Coach Training events.

The role covers MBA programming, resume reviews, interview practice, and event management. A hybrid Boston-based position, with on-site presence required several days weekly.

Qualifications

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support roles is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Responsibilities

• Serve as the primary administrator for coaching platforms used by MBA and Alumni Coaching Programs (Fieldglass, 12twenty, CareerLeader, Qualtrics, Teams, SharePoint).
• Manage weekly coach invoicing for 50+ coaches, schedule 5+ annual Peer Review Zoom meetings, and support coaches with ongoing communications.
• Onboard new coaches via Zoom, provide event information, and respond to coaching-related inquiries from the CPD mailbox.
• Coordinate staffing for Coach-on-Call, hire student workers, and manage Coach Training logistics (May, 60+ attendees).
• Lead MBA programming activities including resume reviews, drop-ins, practice interviews, and event calendar management.

Skills

MS Office

Administrative support

Communication skills

Team collaboration

Education

High School Diploma or GED

Tools

Fieldglass

12twenty

CareerLeader

Qualtrics

SharePoint

Teams

Job description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard Business School?

Harvard Business School, located on a 40-acre campus in Boston, was founded in 1908 as part of Harvard University. It is among the world's most trusted sources of management education and thought leadership. For more than a century, the School's faculty has combined a passion for teaching with rigorous research conducted alongside practitioners at world-leading organizations to educate leaders who make a difference in the world. Through a dynamic ecosystem of research, learning, and entrepreneurship that includes MBA, Doctoral, Executive Education, and Online programs, as well as numerous initiatives, centers, institutes, and labs, Harvard Business School fosters bold new ideas and collaborative learning networks that shape the future of business.

Job Summary

Are you an early higher education administration professional with an interest in career coaching and development? Are you looking for hands‑on experience working with over fifty highly accomplished career coaches? Are you a detail‑oriented individual who enjoys both quantitative and qualitative work? Would you like to be part of a team known for its culture and commitment to excellent service? If so, consider joining our team as the Coaching & Programs Coordinator.

Job‑Specific Responsibilities

Lead Administrator for Coaching Platforms

Serve as the primary administrator for coaching‑related platforms that support the MBA and Alumni Coaching Programs, including:

• Time Reporting & Payroll Service (Fieldglass)
• 12twenty Recruiting Platform
• CareerLeader
• Qualtrics
• Teams
• SharePoint

Manage MBA & Alumni Coaching Program Operations

• Manage weekly coach invoicing process for 50+ coaches
• Create and manage five+ annual Peer Review Zoom meetings, including calendar invitations for coaches and CPD staff
• Provide ongoing communication and support to coaches
• Onboard new coaches through Zoom orientation sessions covering program processes and expectations
• Provide coaches with academic calendar and other student event information for Fall and Spring coaching appointments
• Respond to coaching‑related questions and requests forwarded from the CPD main email account
• Grant access to CareerLeader to partners, staff and alumni
• Distribute HBS Partner coaching requests to appropriate coaches
• Coordinate staffing and logistics for the daily Coach‑on‑Call program, hiring student workers, setting schedule, ensuring appointments and notes are captured in 12twenty
• Coordinate logistics for the annual two‑day Coach Training program in May (60+ attendees) including hotel, room and food reservations; all presentations, technology support and materials

Lead for MBA Programming

• Manage Electronic Resume and Cover Letter Reviews
• AFAA and Club Resume Reviews
• Job Search Drop‑In Sessions and other related coaching programs
• Practice Interviews
• Responsibilities for MBA programming include:
• Creating events in 12twenty for all coaching programs (excluding AFAA programs).
• Coordinating room reservations.
• Managing student and alumni registrations.
• Collecting, printing, and distributing program materials as needed
• Soliciting and coordinating coach staffing for all programs.

General Career Education Coaching

• Manage Resume Book submission approvals and employer access
• Create and publish Fall and Spring Resume Books
• Process invoices for CEC‑related expenses
• Support additional CEC programming as needed
• General Career & Professional Development (CPD)
• Review and approve MBA Event Calendar submissions daily
• Support additional CPD programming and initiatives as needed
• Build trust and collaboration by being present on‑site and engaging directly with colleagues and various constituents.
• Other duties as assigned.

Basic Qualifications

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support role(s) is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

• Superior verbal and written communication skills.
• Highly developed interpersonal skills and team orientation.
• Excellent project management with exceptional attention to detail.
• Reliable follow‑through and proactive initiative on projects.
• Self‑starter focused on continuous improvement of projects and programs.
• Proven ability to work independently and as part of a team.
• Strong service orientation.
• Experience with technology platforms is a plus.

Working Conditions

• Availability for some night and weekend work is required.

• Standard Hours/Schedule: 40 hours per week
• Overtime Eligibility: Yes, this position is overtime eligible.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre‑Employment Screening: Identity
• Other Information: This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite a minimum of 3 days per week and departments provide onsite coverage Monday‑Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
• We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in‑person for this role.
• A cover letter is required to be considered for this opportunity.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non‑Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard‑designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work‑life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non‑Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non‑discrimination policy. Harvard's equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.