Program Coordinator - Department of Psychiatry and Behavioral Sciences

University of Washington; Seattle (WA); Hybrid; USD 47,000 - 63,000; Full time

Job summary

The University of Washington’s Department of Psychiatry & Behavioral Sciences is seeking a Program Coordinator to manage SCT intake, referrals, and scheduling within Epic, while fostering connections with UW Medicine providers and partner clinics.

This role involves patient outreach, resource navigation, and supporting Caring Contacts in a hybrid work setting. Strong organizational and communication skills are essential to coordinate care across multiple platforms.

Qualifications

• High school graduation or equivalent with two years in the program specialty.
• Experience discussing suicide and mental health with distressed patients and families.
• Excellent verbal and interpersonal skills to interact with a wide range of people.
• Ability to multi-task across electronic systems, prioritize tasks, and synthesize information.

Responsibilities

• Provide Suicide Care Team (SCT) triage services.
• Provide Care Navigation to SCT patients.
• Maintain up-to-date team calendars.
• Support Caring Contacts delivery.
• Assist with case finding and symptom monitoring in Epic.
• Other duties as assigned.

Skills

Interpersonal communication

Multitasking

Attention to detail

Organizational skills

Creative problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

SharePoint

REDCap

Epic

Basecamp

Mosio

Project management platforms

Job description

Job DescriptionThe Department of Psychiatry & Behavioral Sciences within the UW School of Medicine currently has an outstanding opportunity for a Program Coordinator to join their team.About this OpportunityReporting to the Research Manager, the Program Coordinator is responsible for monitoring the entire SCT episode of care via a standardized intake. Utilizing the electronic medical record (Epic), this position will complete registration, referrals, and appointment scheduling, as well as documenting the clinical care encounter and tracking follow up as indicated and develop and maintain relationships with healthcare providers within the UW Medicine Health Care system and partnering clinics or agencies to assist with system navigation and patient access. Additionally, this position will assist in providing patients with community-based resources, engage in proactive follow-up to ensure patient connection to suggested resources, and support delivery of Caring Contacts. This position is hybrid eligible.Key ResponsibilitiesProvide Suicide Care Team (SCT) triage services. (25%)Provide Care Navigation to SCT patients. (40%)Maintain up-to-date team calendars. (5%)Support Caring Contacts delivery. (10%)Assist with case finding and symptom monitoring in Epic. (15%)Other duties as assigned. (5%)Required QualificationsTo be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.Minimum QualificationsHigh school graduation or equivalent AND two years of experience in the program specialty.Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager .Preferred QualificationsExperience discussing suicide and mental health as well as working with stressed and distressed patients experiencing suicidality, their family members, and/or the clinicians and staff who treat them.Excellent verbal and interpersonal skills to interact positively with a wide range of people.Ability to multi-task across many different electronic systems, prioritize tasks, and quickly synthesize information.Demonstrated attention to detail, excellent organizational skills, creative problem-solving skills, and experience with data management.Proficiency in the use of Microsoft products, SharePoint, REDCap, Mosio, Basecamp or other project management platforms, and Epic or other electronic health record systems (EHRs).About the TeamThe Department of Psychiatry and Behavioral Sciences is the third largest department within the School of Medicine. The department supports over 330 full-time faculty members, 460 courtesy faculty members, and 350 staff, with overall annual operations funding from all sources exceeding $150 million supporting the work of faculty providing clinical services, a highly competitive residency training program, a robust research portfolio, and more. Learn more about us at https://psychiatry.uw.edu/.Placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process.Compensation, Benefits and Position DetailsPay Range Minimum:$47,256.00 annualPay Range Maximum:$63,156.00 annualOther Compensation:-Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:First Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:SEIU Local 925 NonsupervisoryAbout the UWWorking at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .