Program Coordinator 2 (Communications Manager) (02-6516)
Holland America-Princess (Holland America Dawson City Inn)
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Job summary
Holland America-Princess (Holland America Dawson City Inn) seeks a communications and change leadership professional to guide OIT's strategic messaging across Alaska government services. You will design and execute campaigns, gather customer feedback, and drive adoption of new IT services and processes.
Collaborating with the Deputy CIO and leadership, you will translate complex concepts into clear messaging, create onboarding materials, and support workforce development while maintaining strong
Qualifications
- Experience leading organizational change communications.
- Ability to design and implement comprehensive communication strategies.
- Proven ability to engage diverse stakeholders and executives.
Responsibilities
- Lead key communications campaigns that support OIT’s highest-priority change initiatives.
- Design, implement, and execute consistent communication strategies blending clear OIT messaging with customer feedback.
- Promote organization-wide adoption of communication strategies to improve customer understanding and value of OIT services.
- Produce materials connecting OIT innovation, service delivery, and change management.
- Ensure appropriate channels are used to gather feedback and influence perceptions of OIT’s value.
- Coordinate enterprise-wide transition efforts and develop change management plans.
- Facilitate collaboration between OIT sections and agency customer communities.
- Design, deploy, and analyze surveys measuring internal culture and external perspectives.
- Develop messaging for diverse stakeholders using multiple platforms.
- Prepare executive-level, legislative, and public briefings on OIT initiatives and progress.
- Manage content for OIT’s internal and external websites.
- Translate IT concepts for non-technical audiences and support training.
Skills
Tools
Job description
Job Description
This position is open to Alaska Residents only. Please check our
residency definition
to determine if you qualify.
Join our team and lead strategic communications & organizational change for OIT!
Lead key communications campaigns that support OIT’s highest-priority change initiatives.
Design, implement, and execute consistent communication strategies that blend clear, timely OIT messaging with meaningful “voice of the customer” feedback.
Promote organization-wide adoption of communication strategies that improve customer understanding and enhance the value of OIT services.
Produce communication and promotional materials connecting OIT innovation, service delivery, and change management.
Ensure the right communication channels are used for each audience to gather feedback and influence perceptions of OIT’s value.
Coordinate high-impact, enterprise-wide transition efforts, including staff centralization and OIT organizational structure changes.
Create, maintain, and execute OIT transition change management plans aligned with leadership priorities.
Facilitate collaboration and communication between OIT sections and agency customer communities.
Design, deploy, and analyze surveys to measure internal culture and external customer perspectives.
Develop clear, targeted messaging for diverse stakeholders using multiple communication platforms.
Prepare executive-level, legislative, and public briefings on OIT initiatives and progress.
Manage content and messaging for OIT’s internal and external websites.
Develop accessible service inventories, documentation, and communication materials that explain OIT services, features, costs, access methods, and performance metrics.
Translate complex IT concepts into actionable information for non-technical audiences.
Support training and workforce development by creating onboarding materials and working with subject-matter experts.
Represent OIT leadership at legislative hearings, agency meetings, conferences, and public events.
Respond to inquiries regarding policy matters, program operations, and service quality.
Take on additional strategic projects and assignments as directed by OIT leadership.
Simplify processes, boost efficiency, and protect Alaskans’ data by working together and using innovative solutions to deliver secure and improved government services.
Respect – We honor dignity, perspectives, and contributions of every individual. We foster a culture of inclusivity and active listening.
Integrity – We uphold the highest standards of honesty and ethical behavior. We do the right thing even when no one is watching.
Service – We believe in technology as a fundamental tool to create impact through expertise and dedication. We seek ways to add value, support, and uplift those around us.
Excellence – We push beyond good – we strive for great. We embrace challenges as opportunities for growth.
Work with a team of passionate and talented professionals who take on the variance that come each day and values innovation, collaboration, and excellence.
Opportunities for professional development and career advancement is available. The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training to help you meet your career goals.
The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.
A hybrid telework schedule will an option once initial training is complete and conditions are met.
We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
We’ll work with you on schedule adjustments for special situations.
The Department of Administration, Office of Information Technology (OIT) is seeking Statewide for the right individual to fill this full-time position. We anticipate there will be an in-office environment to start, however OIT maintains a friendly and flexible work culture that believes in work/life balance, teleworking is available.
Daily, you will use Office 365, SharePoint, Microsoft Teams, Microsoft Stream and other tools to develop promotional and communications materials. You will work closely with the Deputy Chief Information Officer and the OIT leadership team developing communications plans and supporting change campaigns. Your work will translate the vision and direction of OIT into fresh, easily understood messaging about OIT services. You will collaborate with stakeholders inside and outside of OIT, including key stakeholders within other departments and the Governor’s Office.
Your clear, empathetic and factual approach will be responsive to customer challenges and assure those customers that OIT understands their business needs and knows what services we can help them succeed with.
We are interested in candidates who possess some or all of the following position specific competencies:
Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.
Knowledge of the principles, methods, tools, and techniques to develop or apply technology using text, audio, graphics, or other media.
Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
Competency Based Minimum Qualifications Instructions
This job class uses competency based minimum qualifications.
Please ensure your application
(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Any combination of education and/or experience that provides the applicant with competencies in
uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
Makes sound, well-informed, and objective dec
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