Program Coordinator

CW Resources; New Britain (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid Holidays & Vacation

Retirement Plan & Match Options

Employee Wellness Program

Job summary

CW Resources is seeking a Program Coordinator in New Britain, CT. The role involves overseeing daily program operations, managing staff scheduling, and ensuring compliance with regulations for individuals with intellectual and developmental disabilities.

The ideal candidate has a Bachelor's degree and experience in a supervisory role. Benefits include health insurance, retirement plans, and opportunities for professional growth.

Qualifications

• Minimum of 3 years working with individuals with intellectual and developmental disabilities.
• Minimum of 2 years of experience in a supervisory or team-lead role.
• Knowledge of safety procedures and emergency response protocols.

Responsibilities

• Oversee daily program operations to support skill building and community engagement.
• Manage staff scheduling, attendance, and training.
• Ensure compliance with state and federal regulations.

Skills

Knowledge of disability services

Proficiency with electronic documentation systems

Strong interpersonal skills

Ability to manage multiple priorities

Education

Bachelor's degree in human services, psychology, education, or a related field

Tools

Microsoft Office products

Job description

Program Coordinator

Location: New Britain, CT
Shift: Monday through Friday, 8:00am to 4:30pm

Responsibilities

• Oversee daily program operations, ensuring activities support skill building, community engagement, and participant goals.
• Manage staff scheduling, coverage, timesheets, attendance, and time‑off requests to maintain adequate staffing.
• Supervise rehabilitation staff, monitor performance, and ensure services are delivered safely and effectively.
• Interview and train new employees while providing ongoing coaching and support to maintain a positive, person‑centered culture.
• Coordinate community outings, special events, and daily program activities.
• Complete and review required documentation, including progress notes, attendance, incident reports, and billing records.
• Ensure compliance with agency policies and all state and federal regulations, including DDS, Medicaid, CARF, and Department of Labor requirements.
• Monitor participant progress, update goals, maintain accurate files, and address behavioral or support needs using appropriate interventions.
• Communicate with families, guardians, case managers, clinicians, and worksite partners to support participant needs and resolve issues.
• Build community partnerships to expand vocational, recreational, and volunteer opportunities.
• Identify resources and opportunities that enhance participant independence and quality of life.
• Address facility needs by coordinating with the Program Manager and building landlord.
• Ensure participant safety during all program activities and respond to emergencies or crises as needed.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in human services, psychology, education, or a related field.
• Minimum of 3 years working with individuals with intellectual and developmental disabilities or in a human services, education, or behavioral health setting.
• Minimum of 2 years of experience in a supervisory or team‑lead role, including coaching, training, and supporting staff.
• Knowledge of disability services, person‑centered practices, and community inclusion principles.
• Knowledge of safety procedures, emergency response protocols, and best practices for supporting individuals with varying needs.
• Proficiency with electronic documentation systems and Microsoft Office products (Outlook, Teams, Word, Excel).
• Ability to travel locally and operate a company vehicle as required.
• Valid Real ID.
• Valid driver's license with clean driving record.

Bonus If You Have These Skills

• CPR, First Aid, and Medication Administration Certification (or ability to obtain upon hire).
• Experience working with or alongside DDS, Medicaid, CARF, or other regulatory standards.
• Experience coordinating programs, activities, or services, in a community‑based or day program environment.
• Ability to manage multiple priorities, solve problems, and respond effectively in crisis situations.
• Strong interpersonal skills and the ability to build positive relationships with participants, families, guardians, staff, and community partners.
• Strong attention to detail and the ability to maintain accurate records and documentation.

Why You’ll Love This Job

• You’ll be a part of a mission‑driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that supports your health and work‑life balance.
• Opportunities for advancement—grow your career with us!

Benefits

• Employer Sponsored Benefits Includes:
  • Insurance – Medical, Dental, Vision
  • Telemedicine
  • Retirement Plan & Match Options
  • Disability Plans
  • Life Insurance
  • Paid Holidays & Vacation
  • Sick & Personal Time
• Voluntary Benefits Offered Includes:
  • Hospital Indemnity, Accident, Critical Illness & Voluntary Life

Physical & Environmental Demands

• Must be able to lift up to 50 pounds and provide physical assistance to individuals with mobility impairments, including support with standing, walking, and safe transfers.
• Requires frequent standing, walking, bending, stooping, pushing, pulling and lifting throughout the day while engaging in routine support tasks.
• Ability to perform tasks requiring fine motor skills and hand‑eye coordination, such as assisting with daily activities, operating adaptive equipment, preparing materials, and completing documentation accurately.
• Regular participation in outdoor and community‑based activities, which may involve exposure to varying weather conditions, temperature changes, and various settings such as parks, stores, and work sites.
• Must be able to travel locally to accompany and support program participants during off‑site appointments, community integration activities, or job placements. Includes assisting with safe boarding and exiting of vehicles.
• Potential exposure to behavioral challenges or medical incidents that may require timely intervention, crisis management, and the use of approved de‑escalation techniques to maintain safety.
• Ability to remain focused, flexible, and professional in a fast‑paced, interactive setting with frequent changes in tasks, schedules, and participant needs.
• Must be able to work in environments with varying sensory stimuli, including noise, odors, visual distractions, or tactile input, while maintaining participant engagement and comfort.
• Reasonable accommodations can be provided.

We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.