Program Coordinator

City of Springdale; Springdale (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Springdale is seeking a recreation program manager to plan, promote, and administer recreation programs and events. The role includes general registration support, evening and weekend supervision, and coordinating staff and contracts.

Responsibilities include marketing, reporting, and collaboration with external groups to run programs, while ensuring safe, well-maintained facilities and positive citizen relations.

Qualifications

• Bachelor’s degree in a related field plus 2 years of related experience and/or training; 12–18 months of management experience.
• Must obtain CPR and First Aid certification within one year of hire date.
• Proficient with a personal computer and Microsoft Office including Outlook.
• Ability to use internal and external resources for information and data.

Responsibilities

• Provide good customer service to internal and external customers and maintain reliable attendance.
• Assist supervision of sports programs and staff; address complaints and resolve problems.
• Develop program and event management for sports, camps, clinics, and tournaments.
• Plan and implement marketing for programs, including registration materials and publicity.
• Hire, train, and schedule part-time staff and volunteers; coordinate contract workers.
• Assist in administration of parks and recreation office and front desk duties.
• Order and maintain equipment; prepare monthly, quarterly, and year-end reports.
• Operate online facility and sports scheduling; establish new programs.
• Collaborate with outside groups and coordinate with maintenance for safe facilities.
• Represent the City positively at events and handle citizen concerns.

Skills

Customer service

Staff supervision

Program management

Marketing

Event coordination

Communication

Education

Bachelor's degree in related field

Tools

Microsoft Office

Online scheduling systems

Job description

Description

The incumbent is responsible to plan implement, promote, and administer recreation programs and special events. The position is responsible to assist with general registration of parks facilities and recreation programs. Supervision of recreation programs during evenings and weekends is required.

Job Duties

• Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.


• Assists with general supervision of sports programs and associated staff and contract workers. Carries out supervisory responsibilities in accordance with the City’s policies and applicable laws. Responsibilities include addressing complaints and resolving problems.


• Provide program/event management, general facility supervision of locations where sports, camps, clinics, tournaments and/or special events occur.


• Responsible for initiating and implementing marketing for assigned programs including the design of registration materials, publicity, and coordinating announcements and features for public dissemination.


• Develop and implement policies and procedures for assigned program areas and/or events.


• Responsible for hiring, training, scheduling of Part-time employees and volunteers; and coordination of contract workers for events and assigned program area.


• Assist, as needed, in the administration of the parks and recreation office and provide front desk assistance to customers with registration and park information.


• Responsible for ordering and maintaining all equipment.


• Prepare and maintain monthly, quarterly, and year-end reports for sports programs.


• Proficient with online facility and sports scheduling.


• Establish and create new programs.


• Collaborate with outside groups to run programs.


• Work with Maintenance Specialist Turf/Horticulturist to ensure adequately maintained and safe playing facilities.


• Supervises recreation programs during the evenings and weekends.


• Assist with other recreational programs/events, as needed.


• Establish short and long term goals and objectives for all programs managed.


• Represent the City in a positive manner, particularly while on site at event and work to resolve citizen issues and concerns at those events.


• May be required to work overtime and weekends for special program events.


• Performs other duties as required or assigned.

Minimum Qualifications

• Bachelor’s degree (B.A. or B.S.) from four year college or university in a related field and a minimum of 2 years of related experience and/or training. Plus 12-18 months of management experience, or the equivalent of education and experience.


• Must be able to obtain CPR and First Aid certification within a year of hire date.


• Must be proficient in the use of a personal computer and Microsoft Office including Microsoft Outlook.


• Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects.


• Must have ability to establish and maintain effective working relationships with management and staff.


• Must possess the ability to communicate effectively both orally and written often under adverse conditions,


• Possess good judgment, good powers of observation and memory.

Supplemental Information

Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses, and offenses against children.