Program Coordinator

The Salvation Army; Orrville (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Salvation Army USA Eastern Territory seeks a compassionate Program Coordinator for the Orrville Service Center. You will work with clients, partners, and volunteers to deliver programs that empower families and strengthen the community.

Responsibilities include coordinating services, maintaining records, and supporting seasonal and community outreach programs. Prioritizes collaboration and compassionate service to those in need.

Qualifications

• Bachelor’s degree in Social Work or related field preferred.
• Two to three years of related experience.
• Strong intake interviewing and interpersonal skills.
• Ability to organize client information and program records.

Responsibilities

• Serve as a primary staff contact for individuals and families seeking assistance.
• Implement and promote mentoring, advocacy, resource referral, and community linkage.
• Educate and assist individuals and families as they identify challenges and solutions.
• Coordinate follow-up services and maintain client records, tracking information, statistics, and program documentation.
• Assist with food pantry services, financial assistance, and other social services.

Skills

Effective communication

Interpersonal skills

Intake interviewing

Documentation organization

Community collaboration

Education

Bachelor’s degree in Social Work or related field

Job description

Overview

Program Coordinator

Service Extension Department | Orrville Service Center

Employment Status: Non-ExemptReports to: Service Center Director, with oversight from the Regional Field Manager and Service Extension DirectorLocation: Orrville Service Center

Make a Difference in Your Community

Are you passionate about helping individuals and families overcome challenges and build greater stability? Do you enjoy connecting people with resources, developing meaningful community programs, and seeing the direct impact of your work?

We are seeking a compassionate, organized, and community-minded Program Coordinator to join our Orrville Service Center team.

In this role, you will be on the front lines of community service, helping individuals and families identify solutions to critical needs while connecting them with programs, resources, and opportunities that can make a lasting difference.

Responsibilities

What You’ll Do

As Program Coordinator, you will help make the Service Center a visible, welcoming, and integral resource within the community. You’ll work directly with clients, community partners, volunteers, and Service Center leadership to deliver programs that empower people and strengthen families.

Client Assistance & Program Services

• Serve as a primary staff contact for individuals and families seeking assistance.
• Implement and promote programs such as mentoring, advocacy, resource referral, and community linkage.
• Educate and assist individuals and families as they identify challenges, problem-solve, and work toward successful solutions.
• Coordinate follow-up services and maintain accurate client records, tracking information, statistics, and program documentation.
• Assist with food pantry services, financial assistance, and other social services provided through the Service Center.

Community Outreach & Partnerships

• Build awareness of Service Center programs throughout the community.
• Identify individuals and groups who may benefit from available programs and services.
• Collaborate with the Service Center Director and community agencies to provide educational opportunities, resources, and services.
• Help identify emerging community needs and develop programs designed to address them.
• Coordinate and distribute program and seasonal outreach materials.

Seasonal Programs & Special Events

You’ll have an opportunity to play an important role in programs and events that bring the community together, including:

• Camp NEOSA
• Back-to-School programs
• Angel Tree
• Christmas Food Baskets
• Backpack food programs
• Spaghetti Supper
• Memorial Golf Outing
• Red Kettle Campaign

You will also assist with organizing Red Kettle Campaign locations as needed.

Leadership & Administration

• Help oversee the day-to-day program activities of the Service Center.
• Provide leadership, administration, and coordination for the Service Center Program Committee.
• Maintain client and program information needed for activity and special-event reporting.
• Support fundraising activities and community events.
• Perform additional responsibilities as assigned by the Service Center Director.

Qualifications

What We’re Looking For

We are looking for someone who combines compassion with organization and genuinely enjoys working with people.

Education & Experience

• Bachelor’s degree in Social Work or a related field preferred, or
• Two to three years of related experience.

Skills & Abilities

The successful candidate should:

• Communicate effectively and respectfully with individuals and groups.
• Be comfortable working with people from a variety of backgrounds and life circumstances.
• Demonstrate strong intake interviewing and interpersonal skills.
• Be able to organize client information, documentation, and program records.
• Work collaboratively with community organizations, volunteers, and Service Center leadership.
• Balance direct client service with administrative and program responsibilities.
• Be dependable, adaptable, compassionate, and able to meet the specific requirements of the position.

Supervisory Responsibilities: None

Why This Role Matters

This isn't simply a desk job. It's an opportunity to become a trusted resource for your community.

Every day may look a little different. You might help a family connect with urgently needed resources, coordinate a seasonal assistance program, collaborate with a local organization, manage food pantry activities, or help develop a new program in response to an unmet community need.

Through it all, you’ll help create connections that give individuals and families hope, resources, and a path toward greater stability.

If you’re looking for meaningful work where you can see the difference you make, we’d love to hear from you.

Join our Orrville Service Center team and help strengthen the community, one person and one family at a time.

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in Her name without discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.