Program Coordinator

The Battery Network; Northern (KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Travel opportunities up to 50%

Bonus eligibility

Job summary

The Battery Network is a mission-driven nonprofit seeking a Program Coordinator to manage battery stewardship programs across the U.S. The role focuses on delivering compliant collection and recycling services while supporting 1–3 state programs and nurturing retailer partnerships.

You will handle onboarding, customer success, and data-driven performance analysis, traveling up to 50% regionally and working remotely from Washington state.

Qualifications

• 3+ years in program coordination, customer service, inside sales, account support, or related field.
• Bachelor's degree and at least 1 year in related roles.
• Authorized to work lawfully in the United States for The Battery Network.

Responsibilities

• Serve as the program ambassador and first-level contact for customers (collection sites).
• Onboard customers by guiding them through onboarding with a mix of personal touches and automation.
• Manage a high-volume workflow from multiple sources (phone, email, website) accurately and timely.
• Maintain regular outreach to support customer satisfaction and meet KPIs.
• Collaborate with leadership and teams to optimize the account relationship and program performance.
• Maintain complete customer records and generate data-driven dashboards and reports.

Skills

Program coordination

Customer service

Inside sales

Account support

Learning mindset

Education

Bachelor's degree

3+ years experience

Tools

CRM software

Microsoft Office

Job description

At The Battery Network, we are leading the charge to turn yesterday’s batteries into tomorrow’s power.

As the nation’s premier battery collection and recycling nonprofit, we’ve spent over three decades leading the charge toward a cleaner planet and a circular economy.

We connect consumers, businesses, manufacturers, and municipalities through one trusted network. We provide education, collection, logistics, and compliance expertise, helping our partners stay ahead of regulation while capturing the critical materials that power the future. We keep valuable materials in circulation and out of landfills—reducing reliance on foreign supply chains, strengthening America’s energy independence, and protecting people, property, and the planet.

We’re looking for passionate changemakers to help us scale our impact and shape the future of sustainability. If you're ready to turn purpose into action, you’ll thrive in our mission-driven, collaborative environment. Learn more at batterynetwork.organd follow us on Facebook, Instagram, or LinkedIn.

POSITION SUMMARY

At The Battery Network, we proudly manage battery stewardship programs across the U.S. on behalf of more than 200 battery and battery-powered product manufacturers. As battery regulations continue to expand, we’re looking for a Program Coordinator to help deliver a best-in-class collection and recycling program—ensuring strong compliance at every step, from end user through final processing.

In this role, you’ll support the day-to-day operations of 1–3 state stewardship programs and play a key role in building and maintaining successful partnerships with stakeholders and retail collection sites. You’ll be an essential part of the team, helping ensure our programs run smoothly, efficiently, and at the highest standard.

Do you have a thirst for learning, a strong commitment to customer success, and a passion for making a positive impact? Join us and make an impact!

MAJOR DUTIES AND RESPONSIBILITIES

Duties and responsibilities of this role include but are not limited to the following:

• Serve as the program ambassador and first-level contact for customers (i.e. collection sites), helping to deliver program value throughout the customer journey.
• Onboard customers by serving as the subject matter expert through all stages of the onboarding process, blending both individual touches and automation.
• Manage a high-volume of activities from multiple sources (via phone, email, website) in a timely and accurate manner.
• Maintain regular outreach via site visits, phone, and email to support customer satisfaction and meet key performance indicators.
• Work collaboratively with senior leadership, project teams, and internal departments to optimize the account relationship, enhance collection program performance, and ensure that customer needs are understood and satisfied.
• Maintain complete customer records in a timely and accurate manner.
• Compile data-based metrics and analyze results to monitor program performance and customer activity through dashboards and reports and make recommendations for continuous improvement.
• Ensure regulated state performance goals are met, including accessibility targets (e.g., number of collection sites) and total battery collection volumes.
• Partner with the Customer Success team to ensure collection site requests are addressed promptly and effectively.
• Prepare for and attend relevant recycling conferences in region.

CORE QUALIFICATIONS

• Minimum three (3) years of relevant experience in program coordination, customer service, inside sales, account support, or a related field; OR
• Bachelor's degree and a minimum one (1) year of proven program coordination, program management, customer support, sales, customer service, or related experience.
• Understands the interdependence of activities required to deliver best-in-class sustainability and recycling initiatives.
• Embodies a thirst for learning and a naturally curious mindset.
• Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship.

PREFERRED QUALIFICATIONS

• Experience supporting high-growth, customer-facing programs or initiatives, with a track record of contributing to change and continuous improvement.
• Strong proficiency in Microsoft Office; experience with CRM software preferred.
• General understanding of the recycling, environmental, stewardship, or sustainability industries.
• Working knowledge of or experience in environmental, sustainability, retail, nonprofit, or producer responsibility organization (PRO) environments.
• Exposure to environmental regulations, compliance programs, or stewardship initiatives preferred.

SKILLS, KNOWLEDGE, & EXPERIENCE

• Ability to manage multiple projects simultaneously and meet time-sensitive deadlines.
• Able to thrive in new or evolving programs where processes and procedures are still being developed.
• Strong analytical and problem-solving abilities with the capability to think quickly and apply innovative solutions.
• Strong attention to detail, accuracy, and organizational skills.
• Excellent written, verbal, and interpersonal communication skills, including the ability to build relationships and communicate effectively by phone, email, and virtual platforms.
• Strong relationship-building skills with a customer-focused approach to internal and external stakeholder interactions.
• Ability to collaborate effectively with colleagues, customers, contractors, and partners at all levels.
• Ability to exercise sound judgment, maintain confidentiality, work autonomously, and demonstrate a sense of urgency when needed.
• Strong planning, organization, and prioritization skills, with the ability to balance short-term needs and long-term objectives.
• Able to effectively multi-task and adapt in a fast-paced, evolving environment.Understands the interdependence of activities required to deliver best-in-class sustainability and recycling initiatives.
• Quick grasp of business concepts and the ability to learn new programs, systems, and processes rapidly.
• Embodies a thirst for learning and a naturally curious mindset.
• Interested in and able to flourish within a mission-driven organization where culture, collaboration, diversity, equity, inclusion, and environmental stewardship are highly valued.

WORKING CONDITIONS

• This position is remote based within Washington State. Candidates must be able to work from a Washington State-based location and be eligible to work lawfully in the United States for The Battery Network.
• Travel (up to ~50%) to support the Regional State Stewardship Manager with customer visits, training, or meetings, and to attend occasional organization-wide meetings.
• Standard full-time work hours are Monday-Friday, 8 hours per day. Some roles may require additional hours during peak periods. We prioritize the quality and timeliness of work over rigid schedules and recognize the importance of connection, collaboration, and work-life balance. To support this, we offer flexible scheduling where roles allow, and in alignment with current policy, while ensuring operational needs and team collaboration are met.

ABOUT THE BATTERY NETWORK

At The Battery Network, we enjoy a culture of teamwork, innovation, and fun. Our team is the primary reason for our unique culture. We hire energetic and dedicated people who work hard every day to help us achieve our goals. Each one of our employees is a valued contributor, not just a number. We work in teams to benefit from our collective talents to make a real impact on the environment.

The way we operate contributes to the success of our employees and our organization. We also value the diversity of employees’ backgrounds and believe everyone’s unique perspective is critical to our success. Diversity and intercultural collaboration is fundamental to what we do. Our team has varied backgrounds, speak different languages, and are engaged in varied personal pursuits but all share a commitment to environmental sustainability, and each do their small part to improve our planet.

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis race, age, color, creed, sex, religion, ancestry, marital status, national origin, disability, veteran status, or any other protected characteristic.

We value our employees. In keeping with our values, we strive to support our team members in and out of work. As part of this, we offer a strong, well-rounded benefits package. Our benefits support our employees’ health and wellness, time off, and productivity.

You can find out more information about our benefits, work culture, and values on our Careers page: The Battery Network - Careers

$55,000 - $70,000 a year

Salary based on qualifications and experience. This role is eligible for an annual, impact-based bonus.