Program Coordinator

Attentive; New York (NY); Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Equity

Hybrid work arrangement

Job summary

Attentive is hiring a Program Coordinator in NYC to execute optimized retention campaigns across SMS and email for our largest brands. You will collaborate with the CSM, Support and Professional Services teams to deliver multi-channel programs, including onboarding, journeys and transactional messaging.

The role emphasizes platform expertise, strong communication, and driving growth and customer success. This hybrid position requires Tue-Thu in our NYC office and offers competitive perks, equity

Qualifications

• 1–2 years of customer-facing experience in a CSM/Support/Agency role.
• Experience with SaaS or E‑commerce platforms is preferred.
• Familiarity with email marketing campaigns, journeys, and transactional messaging.
• Understanding of List Growth, Revenue, and Message-Level Performance metrics.
• Motivated by helping others and working in a team.
• Ability to quickly learn and find practical workarounds when needed.
• Highly organized, detail-oriented, and able to prioritize tasks.

Responsibilities

• Execute customer projects with CSM, Support and Professional Services teams.
• Design and optimize SMS and email programs to drive engagement and retention.
• Build and manage List Growth tools, Segments, Campaigns, Journeys, and reports in Attentive UI.
• Translate customer feedback into product recommendations and improvements.
• Maintain accurate internal workflows and documentation.

Skills

Customer-facing experience

SaaS / E-Commerce familiarity

Email marketing

List Growth & Revenue metrics

Cross-functional collaboration

Fast learner

Detail-oriented

Proactive communication

Job description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About The Role

As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge, including experience executing email campaigns, journeys, and transactional messaging, brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers.

Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs.

This is a hybrid role, expected to work Tuesday-Thursday from our NYC office.

What You’ll Accomplish

• Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers
• Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI
• Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs
• Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers
• Develop strong relationships with cross-functional team members and our customers
• Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
• Provide creative solutions and execute swiftly keeping the industry's best practices in mind
• Translate customer feedback into specific product recommendations
• Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
• Update internal workflows and documentation so that they remain as accurate as possible

Your Expertise

• You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
• Prior experience with SaaS or E-Commerce platforms preferred
• Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus
• You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
• You are motivated by helping others and derive satisfaction from being part of a team
• You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
• You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
• You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
• You are proactive and communicative, never shying away from a quick Slack or Zoom

You’ll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US Based Applicants

• The US base salary range for this full-time position is $56,000 - $70,000 annually + equity + benefits
• Our salary ranges are determined by role, level and location
• This role is salaried non-exempt and eligible for overtime compensation

Attentive Company Values

• Default to Action - Move swiftly and with purpose
• Be One Unstoppable Team - Rally as each other's champions
• Champion the Customer - Our success is defined by our customers' success
• Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.