Program Coordinator

Attentive; United States; On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health & wellness

Equity

Job summary

Attentive is seeking a Program Coordinator to work with our largest brands, executing optimized retention marketing across SMS and email. You will collaborate with the CSM team to translate ambitious ideas into actionable campaigns, journeys, and transactional messages, becoming a trusted Attentive expert bridging product and customers.

Your core focus is delivering customer projects, maintaining alignment with the CSM, Support, and Professional Services teams, and driving growth and conversions

Qualifications

• 1–2 years of customer-facing experience in Customer Success, Support, or Agency roles.
• Prior experience with SaaS or E‑Commerce platforms is preferred.
• Familiarity with email marketing execution, including campaigns, journeys, and transactional messaging.
• Detail-oriented, highly organized, and able to prioritize effectively.

Responsibilities

• Execute customer projects and ensure successful partnerships across teams.
• Leverage Attentive UI to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and emails.
• Support cross-channel marketing initiatives including promotional emails and automated journeys.
• Translate customer feedback into concrete product recommendations.
• Maintain alignment with CSM, Support, and Professional Services to meet marketing goals.

Skills

Customer-facing experience

SaaS familiarity

Email marketing knowledge

Strong time management

Job description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the#1provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge, including experience executing email campaigns, journeys, and transactional messaging, brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers.

Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs.

What You’ll Accomplish

• Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers
• Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI
• Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs
• Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers
• Develop strong relationships with cross-functional team members and our customers
• Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
• Provide creative solutions and execute swiftly keeping the industry's best practices in mind
• Translate customer feedback into specific product recommendations
• Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
• Update internal workflows and documentation so that they remain as accurate as possible

Your Expertise

• You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
• Prior experience with SaaS or E-Commerce platforms preferred
• Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus
• You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
• You are motivated by helping others and derive satisfaction from being part of a team
• You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
• You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
• You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
• You are proactive and communicative, never shying away from a quick Slack or Zoom

You’ll get competitive perks and benefits , from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $56,000 - $70,000 annually + equity + benefits
• Our salary ranges are determined by role, level and location
• This role is salaried non-exempt and eligible for overtime compensation

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE , Attentive’s collective of employee resource groups.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.