Strategic Account Director (East)

Attentive; United States; Remote; USD 150,000 - 180,000; Full time

Job summary

Attentive, the AI marketing platform for 1:1 personalization, is hiring a Strategic Account Director in the United States. You will drive expansion and retention across Attentive’s Strategic customer base, engaging with senior decision makers and building lasting relationships to uncover opportunities.

You will lead renewal conversations, manage pricing negotiations, provide weekly forecasts, and present data on usage to encourage greater investment.

Qualifications

• 7+ years in a closing sales role (account management, AE, or outside sales).
• Experience selling Email strongly preferred.
• Experience in SaaS/MarTech/AdTech or startup.
• Experience building executive-level relationships within Fortune 100 level accounts, particularly in Retail and E‑Commerce.
• Strong objection handling and alignment of product price/value.
• Analytical account development using data to find opportunities and prove value.
• Strategic thinker who drives renewal and expansion to close independently.
• Entrepreneurial mindset with willingness to define processes and build strategy.
• Proven track record of meeting/exceeding quota with references.
• Willingness to travel up to 25%.

Responsibilities

• Engage with senior-level decision makers to identify growth opportunities within key accounts.
• Lead renewal conversations to ensure strong commercial retention.
• Provide timely and accurate weekly forecasts.
• Steer complex pricing negotiations with stakeholders to align timelines and budgets.
• Prepare and present data on usage and engagement to encourage greater investment.
• Manage customer inquiries about commercial aspects of Attentive agreements.
• Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance, and other teams.

Skills

Closing deals

Executive relationships

SaaS sales

Email selling

Pricing negotiations

Forecasting

Quota attainment

Travel readiness

Analytical thinking

Job description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the#1provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!),LinkedIn’s Top Startups,Forbes’ Cloud 100 (five years running!),Inc.’s Best Workplaces, and the Human Rights Campaign Foundation’s Corporate Equality Index!

About the Role

As a Strategic Account Director at Attentive, you will be instrumental in driving expansion and retention opportunities across Attentive’s Strategic customer base.

You are the point person leading engagement with customers with the goal of uncovering expansion, upsell, and retention opportunities across the customer’s entire portfolio of brands and regions. You have the ability to build strong relationships with key decision makers and to create a pipeline of new opportunities within current accounts but having a deep understanding of their challenges, priorities and initiatives.. Your skills in navigating complex decision-making processes and influencing key stakeholders will result in successful closures of those deals.

What You’ll Accomplish

• Engage with senior-level decision makers to identify and pursue opportunities for growth within New Vertical accounts
• Drive renewal conversations within these accounts and ensure successful commercial retention of these key customers
• Provide timely and accurate weekly forecasts
• Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts
• Prepare and present data and trends to customers on usage and engagement of Attentive platform in order to compel customer to increase investment
• Manage customer inquiries related to commercial aspects of their Attentive agreement
• Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams

Your Expertise

• 7+ years of experience in a closing sales role; Account Management, Account Executive or an outside sales person
• Experience selling Email is strongly preferred
• Experience working in a SaaS, MarTech, AdTech or startup preferred
• Experience building and owning executive-level relationships within Fortune 100 level accounts, particularly in Retail and E-Commerce
• Demonstrated strong competency around objection handling and creating alignment around product price / value
• Analytical account development strategy, using data to find opportunities and prove value
• Ability to think strategically about a customer’s goals and drive renewal & expansion opportunities through to close independently
• Entrepreneurial mindset and desire to define processes and build strategy
• Demonstrated experience consistently meeting and exceeding quota, with references
• Willingness to travel (up to 25%)

By applying for this position, your data will be processed as per Attentive’s Privacy Policy.

**For US based applicants:

• The US base salary range for this full-time position is $150,000 - $180,000 annually + commission + equity + benefits
• Our salary ranges are determined by role, level and location**

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers’ success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

At Attentive, we know that our Company’s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.