Program Coordinator

The University of Wisconsin-Milwaukee; Milwaukee (WI); On-site; USD 57,000 - 62,000; Full time

Job summary

The Osher Lifelong Learning Institute at the University of Wisconsin–Milwaukee (UWM) is seeking a Program Coordinator/Outreach Coordinator to design, implement, and evaluate continuing education programs for older adults. The role emphasizes collaboration with staff and volunteers to expand curriculum, recruit presenters, and grow enrollments across Go Explore tours and community offerings.

Primary duties include managing inquiries, coordinating with the Marketing Team, and supporting events.

Qualifications

• Bachelor's degree required
• Three years of related professional experience
• Excellent customer service skills
• Evidence of training in adult education and/or work experience with older adults
• Demonstrated experience in program development, implementation, and evaluation
• Evidence of strong organizational planning and problem-solving skills
• Evidence of excellent communication skills, including experience in public speaking
• Demonstrated proficiency working within a Microsoft office environment
• Ability to maintain flexible hours including occasional nights and weekends to support Institute programs

Responsibilities

• Develop and expand program offerings including short courses, talks, and Go Explore tours
• Research and identify presenters in member interest areas
• Assist with facilitating in-person courses and managing technology
• Attend meetings and support volunteer committees
• Lead Go Explore tours and day trips; assist with long-distance travel when needed
• Work independently and take initiative
• Manage inquiries from members and provide regular reports to volunteers
• Coordinate with Marketing Team and Osher staff on program catalog distribution
• Recruit, train and evaluate program presenters
• Supervise other program support personnel; attend and support events

Skills

Customer service

Public speaking

Organizational skills

Communication skills

Problem solving

Microsoft Office

Adult education

Volunteer management

Education

Bachelor's degree

Master's degree preferred

Job description

Position Title: Program Coordinator

Job Category: Academic Staff

Employment Type: Regular

Job Profile: Outreach Specialist

Job Duties

Under the general supervision of the Institute Director, the program coordinator/outreach coordinator will be responsible for initiating, planning, implementing, and evaluating quality continuing education curriculum, local tours, and day trips with a broad focus that appeals to Institute membership. Applicants must have basic knowledge of liberal arts subject matter as well as the wants and needs of older adult populations. They must be able to communicate and work well with both professional staff and volunteers throughout the program development and implementation process. The Institute currently offers more than 500 programs to over 2,000 members annually, including day tours and extended travel. The outreach specialist will demonstrate a high level of professionalism and effectiveness in successfully supporting the delivery of programs to older adults. Essential goals of this position are to maintain and extend the scope, strength, and reputation of the Institute through researching viable options for new programs to expand the current curriculum, recruiting and identifying suitable program presenters, and increasing overall program enrollments. The program coordinator will assist with executing a growth strategy to implement new and continuing offerings that attract prospective members based on a wide variety of educational offerings.

Program Management (40%)

• Work with Institute Director and volunteer committees to develop and expand the number of program offerings including short courses, talks, and field trip style Go-Explore programs.
• Research and identify lecture presenters within the areas of member interest.
• Assist with facilitating in-person courses including greeting members, introducing presenters, managing technology, and facilitating discussion.
• Attend monthly committee and subcommittee meetings and provide support and guidance to volunteer committees.
• Lead Go Explore tours and day trips throughout the region when needed and assist with long distance travel as needed.
• Work independently and take initiative when appropriate.

Program Support (50%)

• Manage, monitor, and respond to program inquiries from current and prospective members.
• Provide regular reports and updates to institute volunteers to support their program planning.
• Coordinate with SCE Marketing Team, Go Explore Committee volunteers and Osher staff on development and distribution of institute program catalog three time per year.
• Work with programming volunteers to recruit, train and evaluate program presenters.
• Supervise work of other program support personnel when needed.
• Attend and support Institute special events.

Other Expectations and Responsibilities (10%)

• Collaborate with other SCE staff members.
• Support the mission and priorities of SCE.
• Attend SCE meetings and functions.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree
• Three years of related professional experience
• Excellent customer service skills
• Evidence of training in adult education and/or work experience with older adults
• Demonstrated experience in program development, implementation, and evaluation
• Evidence of strong organizational planning and problem-solving skills
• Evidence of excellent communication skills, including experience in public speaking
• Demonstrated proficiency working within a Microsoft office environment
• Ability to maintain flexible hours including occasional nights and weekends to support Institute programs

Preferred Qualifications

• Master's degree preferred
• More than three years program or project management experience preferred
• Three years or more experience working with older adult population
• Degree or coursework rich in liberal arts curriculum
• Experience managing volunteers

Compensation

$57,000 - $62,000 (Final salary offer will be determined based on qualifications and experience)

Department

The Osher Lifelong Learning Institute (Institute) at the University of Wisconsin Milwaukee (UWM) is a program at the School of Continuing Education (SCE) designed for adults who share a love of learning. Members enjoy innovative and enriching programs around shared interests. Programs on a variety of topics are held at the UWM Hefter Conference Center and offsite, throughout the community.

Reasonable Accommodations

Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [e-mail] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin's Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM's Dean of Students Office, Student Union 345 at [phone] for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.