Program Coordinator

One Small Step, Inc.; Gilbert (AZ); On-site; USD 25,000 - 33,000; Part time

Job summary

One Small Step, Inc. is looking for a part-time Program Coordinator to support daily operations in Gilbert, AZ. You will coordinate Clothes Cabin, Homeless Assistance, Back to Work, and Share Partners, greeting clients, and guiding them to resources.

The role requires strong communication, organization, and the ability to work with staff and volunteers to maintain an orderly, client-centered environment. Prior nonprofit experience is a plus, with basic computer skills expected.

Qualifications

• Experience coordinating services and program processes.
• Clear verbal and written communication with diverse clients.
• Ability to support multiple initiatives and events.
• Attention to accuracy in records and reporting.
• Experience in nonprofit or social services is beneficial.
• Basic computer skills (email, spreadsheets, data entry) required.

Responsibilities

• Greet clients and provide program information.
• Coordinate client appointments and visits.
• Maintain accurate records and basic demographic data.
• Collaborate with staff and volunteers to organize inventory.
• Support program schedules and referrals to partners.
• Help implement process improvements aligned with mission.

Skills

Program Management

Program Development

Communication

Customer Service

Project Management

Organizational Skills

Tools

Spreadsheets

Email

Program management software

Job description

Company Description

One Small Step, Inc. is a nonprofit organization dedicated to helping children, families, and individuals living in poverty lead more productive lives by providing quality clothing, shoes, hygiene items, and related support services. Through programs such as Clothes Cabin, the organization offers free clothing and basic linens to community members who are unable to purchase these items on their own. Additional programs support people experiencing homelessness with mailboxes, storage lockers, and weekly laundry, and assist job seekers with interview and work attire, including specialized footwear. One Small Step also partners with other local agencies to share clothing donations that exceed its needs or do not meet its distribution standards. The organization’s vision is that no person or family in its service area lacks the clothing needed for employment, education, health, and social inclusion.

Role Description

The Program Coordinator is a part-time, on-site role based in Gilbert, AZ, responsible for supporting the daily operations of One Small Step’s programs, including Clothes Cabin, Homeless Assistance, Back to Work, and Share Partners. This position coordinates client appointments and visits, ensures smooth distribution of clothing and support services, and maintains accurate records and basic demographic data for reporting and grant purposes. The Program Coordinator will collaborate with staff and volunteers to organize inventory, manage program schedules, and facilitate referrals to partner agencies and community resources. Day-to-day tasks include greeting and assisting clients, answering questions, providing program information, and helping maintain a welcoming, well-organized environment. The role also supports continuous improvement of program processes and helps implement new initiatives aligned with the organization’s mission.

Qualifications

• Candidates should possess strong Program Management and Program Development skills to coordinate services, support multiple initiatives, and improve program processes.
• Candidates should possess effective Communication skills, including clear verbal and written communication and the ability to interact with diverse clients, staff, volunteers, and partners.
• Candidates should possess Customer Service skills to provide respectful, empathetic, and solution-focused support to individuals and families in need.
• Candidates should possess Project Management skills to organize tasks, manage timelines, and ensure successful execution of program activities and events.
• Candidates should have strong organizational and time management abilities, with attention to detail in recordkeeping and reporting.
• Candidates should demonstrate reliability, professionalism, and a commitment to equity, inclusion, and trauma-informed, nonjudgmental client service.
• Experience in nonprofit, social services, or community-based programs is beneficial; familiarity with poverty-related issues and resource navigation is a plus.
• Basic computer skills (e.g., email, spreadsheets, data entry) and the ability to learn program management systems are required.