Program Operations Coordinator

Clover New Orleans; New Orleans (LA); On-site; USD 46,000 - 53,000; Full time

Job summary

Clover New Orleans is seeking a Program Operations Coordinator - Community Services to support administrative operations and provide case management for the Career Connections program. The role collaborates with the Senior Director of Program Operations to ensure daily efficiency, program coordination, and alignment with funding requirements.

Primary duties include administrative liaison work, grant coordination, and auxiliary program support, with case management responsibilities for

Qualifications

• Bachelor’s degree in Business Administration, Social Services, or a related field preferred.
• Minimum of 2 years of administrative and/or case management experience (experience in both strongly preferred).
• Experience supporting grant-funded programs, budget tracking, or program coordination preferred.
• Experience working within workforce development, human services, or community-based programs preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and data management systems (e.g., Apricot or similar platforms).
• Strong organizational, time management, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.

Responsibilities

• Administrative Support includes serving as the primary liaison for the Senior Director of Program Operations.
• Coordinate calendars, meetings, trainings, and cross-program initiatives for leadership.
• Support implementation of strategic initiatives and program priorities.
• Maintain program records in data systems (e.g., Apricot).
• Support data entry, reporting, and tracking of program outcomes and KPIs.
• Prepare reports, presentations, and documentation for decision-making.
• Coordinate communication between leadership, staff, participants, and partners.
• Assist with invoice tracking, vendor coordination, and fiscal documentation.
• Support budget tracking and fiscal oversight.
• Assist in fiscal review and documentation for financial oversight.
• Ensure compliance with policies, funding requirements, and documentation standards.
• Support audit preparation and corrective action follow-up.

Skills

Bachelor’s degree in Business Admin.

Administrative experience

Case management

Grant support

Budget tracking

MS Office & data systems

Organizational skills

Communication skills

Time management

Education

Bachelor’s degree in Business Administration, Social Services, or related field

Tools

Apricot or similar data system

Job description

Position Summary

The Program Operations Coordinator - Community Services is a dual-role position responsible for supporting administrative operations across Community Services programs (60%) and providing direct case management support for participants enrolled in the Career Connections program (40%).

Job Type

Full-time

Description

The Program Operations Coordinator - Community Services is a dual-role position responsible for supporting administrative operations across Community Services programs (60%) and providing direct case management support for participants enrolled in the Career Connections program (40%).

This position works in direct support of the Senior Director of Program Operations and plays a critical role in ensuring day-to-day operational efficiency, program coordination, and alignment with organizational priorities. The role also supports grant coordination, auxiliary program management, and basic fiscal oversight to ensure programs are operating effectively, remain compliant with funding requirements, and meet performance targets.

The ideal candidate is highly organized, detail-oriented, and able to manage competing priorities while supporting both leadership and participants.

Administrative Support (60%)

• Serve as the primary administrative liaison supporting the Senior Director of Program Operations
• Coordinate calendars, meetings, trainings, and cross-program initiatives on behalf of leadership
• Support implementation of strategic initiatives and program priorities as directed by the Senior Director
• Maintain accurate and up-to-date program records in designated data systems (e.g., Apricot or other databases)
• Support data entry, reporting, and tracking of program outcomes, KPIs, and deliverables for leadership review
• Prepare reports, presentations, and documentation to support decision-making and program oversight
• Coordinate communication between leadership, staff, participants, and external partners
• Assist with invoice tracking, vendor coordination, and documentation for program-related activities
• Support budget tracking, expense monitoring, and fiscal documentation to ensure alignment with approved program budgets
• Assist in fiscal review processes and provide organized documentation to support financial oversight
• Ensure compliance with organizational policies, funding requirements, and documentation standards
• Support audit preparation, monitoring activities, and corrective action follow-up

Grant Coordination & Auxiliary Program Support

• Support grant writing efforts by compiling program data, outcomes, and required documentation for proposals and reports
• Track grant deliverables, timelines, and reporting requirements to ensure compliance
• Assist with preparation and submission of grant reports in collaboration with leadership
• Coordinate implementation of auxiliary programs, pilots, and special initiatives
• Monitor program performance indicators and support leadership in identifying trends, risks, and opportunities for improvement
• Ensure program activities align with funding requirements and organizational goals

Case Management - Career Connections (40%)

• Develop, monitor, and maintain individualized service plans aligned with participant goals
• Provide ongoing case management, including regular check-ins, coaching, and progress tracking
• Connect participants to workforce development resources, training programs, and employment opportunities
• Assist participants with resume development, job applications, and interview preparation
• Coordinate referrals to supportive services (e.g., childcare, transportation, financial literacy, and other barrier-reduction supports)
• Maintain accurate, timely, and compliant case notes and documentation in the designated data system
• Ensure all participant records are complete, current, and aligned with program and funding requirements
• Track participant progress toward key milestones, including training completion, credential attainment, and employment placement
• Monitor engagement and proactively address barriers to participation and retention

Requirements

Minimum Qualifications

• Bachelor’s degree in Business Administration, Social Services, or a related field preferred
• Minimum of 2 years of administrative and/or case management experience (experience in both strongly preferred)
• Experience supporting grant-funded programs, budget tracking, or program coordination preferred
• Experience working within workforce development, human services, or community-based programs preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook) and data management systems (e.g., Apricot or similar platforms)
• Strong organizational, time management, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment

Salary Description

$21.97-$25.27/hr BOE