Program Coordinator

WestCare; Elkhorn City (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

WestCare seeks a Program Coordinator to support residential treatment programs, coordinating scheduling, staffing, reporting, and daily facility operations. The role involves liaising with community partners, facilitating meetings, and ensuring compliance with health and safety standards.

A bachelor’s degree is preferred and experience in behavioral health is valued. Responsibilities include marketing support, reporting, and building relationships with community agencies to advance project

Qualifications

• Excellent verbal and written communication skills.
• Interpersonal skills, ability to work with diverse groups.
• Ability to define problems, collect data, and draw conclusions.
• Experience in social work or related field preferred; residential experience helpful.

Responsibilities

• Coordinate scheduling, staffing, and reporting with Program Director.
• Facilitate meetings with consortium, public, and community leaders.
• Oversee daily operations of the facility to ensure safety and regulatory compliance.
• Assist with program marketing and developing community relationships.

Skills

Verbal and written communication

Interpersonal skills

Team collaboration

Bilingual ability (preferred)

Education

Bachelor’s Degree preferred

Job description

Position Summary: The program coordinator will provide coordination, leadership, and support in the residential setting. The program coordinator will aid in the oversight of a holistic approach to residential treatment for persons diagnosed with a substance use or co-occurring disorder. Additionally this person will oversee day to day operations of the physical facility.Essential Job Functions:Assist Program Director in scheduling, staffing, and reporting as requested.Facilitate meetings as needed for the consortium, public, and community leaders.Ensure the directives provided by the program director are completed by the applicable staff member or members assigned.Assist in closing coverage gaps on as as needed basis.Prepare, submit, and distribute reports as directed by the Project Director.Assist with developing community relationships needed to achieve project goals.Maintain supportive and positive relationships between Westcare and community agencies.Working with other program staff to problem-solve issues as they arise.Facilitate orientation and on-going training for program staff, if directed by the Program Director.Assist in program marketing, to include speaking to groups in order to strengthen community partners.Help the program fulfill its commitment to funding sources, to include the proper completion of evaluations, forms and timely documentation submission .Oversee daily operations of the facility to assure safety and regulatory compliance are maintained.Participate in weekly treatment team meetings.Responsible for facility compliance with health, fire and other regulatory standards.Embraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation;Performs other duties as assigned.Essential Qualifications:• Excellent verbal and written communication skills, including the ability to develop a professional plan.• Experience, confidence, and a comfort level in working with other agencies and groups.• Interpersonal skills, including an ability to get along with people of diverse backgrounds and the expertise to help consortium members and staff solve relationship and other problems, as they arise.• Minimum of 2 years residential experience in the behavioral health field.Education: Bachelor’s Degree preferred, Minimum 2 years of qualifying experience working withExperience and Competencies:Experience working with individuals suffering from mental health and substance abuse disorders required;At least two (2) years of experience in social work or related field is preferred;Ability to define problems, collect data, establish facts, and draw valid conclusions required;Excellent communication skills are required;Ability to exercise good judgment and discretion required;Ability to work well in a team environment required ;Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality required;Professional appearance and demeanor required;Must be culturally/linguistically sensitive to populations served;Intake and assessment experience is highly preferred;Bilingual ability is preferred;Prior experience using office equipment, including phones, scanners, printers, and fax machines, and web cameras is highly desired;Working Conditions:performed in office and in field;Some outdoor activities and travel between multiple locations may be required;Regular and prompt attendance is required throughout employment.Essential Physical and Mental Demands of the JobThe employee must be able to perform the following essential duties and activities with or without accommodation:Physical Demands:Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.Ability to navigate stairs;Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.Mental Demands:Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.Requires the ability to work under stress and in emotionally charged settings.Requires the ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.