Program Coordinator

Walker-Miller Energy; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Walker-Miller Energy Services in Detroit seeks a Workforce Development Program Coordinator to support program management activities, assist staff, participants, and clients, ensuring accurate information and organized files.

You will maintain databases, coordinate with agencies, help participants with applications, and develop workforce partnerships to meet program objectives while upholding BEHIVE values in a fast-paced, diverse environment.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of previous customer service experience.
• Detail-oriented, organized, self-starter, and able to prioritize workload.
• Proficient in Word, Excel and Outlook.
• Strong data entry and written/verbal communication skills.
• Ability to analyze and interpret data and solve problems.
• Ability to work well with a diverse team under time pressure.
• Willingness to travel up to 30% as needed.

Responsibilities

• Embrace and operate within the BEHIVE core values.
• Develop understanding of program strategy and employer activities.
• Coordinate with agencies and allies to organize files, paperwork, and data entry.
• Assist customers with program participation and applications.
• Review applications for completeness and adherence to rules.
• Maintain and update program databases and tracking spreadsheets.
• Help participants and clients with information and materials.
• Develop partnerships and outreach to gain industry knowledge.
• Support outreach and application processes to meet objectives.

Skills

Customer service

Attention to detail

Microsoft Office

Data entry

Communication skills

Team collaboration

Education

Associate's degree

Tools

Microsoft Office Suite

Data tracking systems/databases

Job description

Company Overview

Founded in 2000, Walker-Miller Energy Services is a Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E - Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary

The Workforce Development Program Coordinator will assist the program team with all program management activities associated with implemented programs. In this role, you will aid with supporting program staff, participants, and clients ensuring that information is accurate, files are maintained and continuously reviewed, and provide continuous communication with business contacts.

Essential Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within the core values.
• Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and business activities of its employer contacts.
• Coordinate with agencies and allies to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts.
• Assist customers with understanding how to participate in program and coordinating paperwork and applications.
• Review project applications and documentation to ensure completeness and adherence to program rules and requirements. Communicate and follow up with program updates and disqualifications to participants.
• Maintain, update, and add entries to the program databases accurately. This may require contacting participants, clients, and employers.
• Help maintain and update additional program spreadsheets relating to project tracking, lead sharing, and any other needs of this nature that arise.
• Assist participants and clients to ensure they have the correct information and marketing materials to promote the program.
• Develop, grow, and maintain new and ongoing workforce partnerships using a variety of communication strategies (including direct cold calls) to gain industry knowledge and familiarity with organizational structures, business areas, technologies used, and/or any other special needs required on the job.
• Assists with the development and implementation of a plan to attract new employers/participants to meet program objectives.
• Support the outreach and application process to ensure program applicants adhere to program rules and requirements.

Minimum Qualifications:

• High School Diploma or Equivalent.
• 1-2 years of previous customer service experience.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients and team members.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Ability to thrive in a collaborative environment.
• Function well with a very diverse group of people.
• Work under frequent time pressures.
• Utilize good judgement to plan and accomplish goals.
• Troubleshoot issues as needed.
• Must be able to handle a wide work variety that may not be explicitly stated in the above listed duties and work in a fast-paced environment.

Desired Qualifications:

• Associate's degree, preferred.

Licenses & Certifications:

• Valid driver's license and reliable transportation.

Travel Requirements:

• 30% maximum travel required.

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
• Ability to lift up to 10 pounds.
• Noise level is typically moderate.

Note: The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)