Membership Manager

Jobtailor; Fayetteville (NC); On-site; Full time

Job description

Responsibilities

• Develop and execute tactical outreach, marketing, and re-engagement strategies to meet girl and adult membership goals in assigned territories.
• Build collaborative relationships with community leaders, schools, businesses, and donors to market program opportunities and diversify membership.
• Lead specific membership campaigns and leverage demographic data to identify new growth opportunities.
• Identify, appoint, and evaluate qualified adult volunteers to lead local Girl Scout pathways and troops.
• Ensure volunteer teams have access to current resources, training, conflict-resolution support, and enrichment opportunities to deliver high-quality programming.
• Serve as a lead trainer and mentor to colleagues, assisting in the creation and delivery of staff and volunteer development programs.
• Maintain deep knowledge of GSUSA guidelines, curriculum, and council policies to ensure compliant program delivery.
• Partner with executive leadership on regional council-wide initiatives, fundraising programs (including the Annual Cookie Sale and Fall Product Program), and diverse community outreach.
• Collaborate with internal departments to share resources, track progress against goals, and regularly refine operational strategies.

Requirements

• Bachelor’s degree or equivalent professional experience in a related field preferred.
• Proven ability to connect with diverse community partners and build, lead, and support effective volunteer teams.
• Highly organized, detail-oriented, and able to manage multiple projects independently with minimal supervision.
• Exceptional verbal and written communication skills; bilingual (English/Spanish) is a strong plus.
• Proficient in Microsoft Office Suite and highly comfortable using online platforms and electronic media.
• Deep commitment to the values and goals of Girl Scouting (active GSUSA membership is required upon hire).
• Ability to work a non-traditional schedule, including regular evenings and weekends, to align with volunteer availability.
• Must have a reliable vehicle, a valid driver’s license, and meet North Carolina state requirements for vehicle registration, inspection, and liability insurance.
• Ability to occasionally lift and move up to 25 pounds.

Core Competencies

Demonstrates expertise in developing and executing outreach and marketing strategies to enhance membership growth while fostering collaborative relationships with community partners. Proficient in volunteer management, training, and ensuring compliance with organizational guidelines.