Program Coordinator

Maximum Support Services Inc.; Columbia (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid sick days

Paid personal days

401k

Job summary

Maximum Support Services Inc. is seeking a Program Coordinator to oversee DSPs and day services for individuals with intellectual disabilities. The role emphasizes person-centered care and collaboration with families, guardians, agencies, and healthcare providers to promote safety, independence, and quality of life.

The coordinator will monitor health and safety, ensure regulatory compliance, and maintain accurate documentation while supervising staff and supporting intake and PCP processes.

Qualifications

• Strong interpersonal, organizational and communication abilities are required.
• Proficiency with computer applications and record-keeping systems.
• Driver's license and reliable transportation are required.

Responsibilities

• Oversee daily operations of DSPs and day services.
• Supervise and coordinate Direct Support Professionals and day service staff.
• Ensure high-quality, person-centered service delivery tailored to individual needs.
• Collaborate with families, guardians, state and community agencies, and healthcare providers.
• Monitor health, safety, and well-being of individuals served.
• Ensure compliance with COMAR, CMS, Maryland Board of Nursing regulations, accreditation standards, and company policies.
• Attend intake meetings and PCP meetings; participate in onboarding processes.
• Manage staff scheduling and documentation in electronic records; ensure timely completion.

Skills

Interpersonal skills

Organizational skills

Communication skills

Computer skills

Education

Associate degree preferred

Job description

Job Description

Job Description

Full Time

Program Coordinator

The Program Coordinator is responsible for overseeing the coordination and management of Direct Support Professionals (DSPs) and day services for individuals with intellectual disabilities. The primary mission of this role is to ensure the quality, consistency, and comprehensiveness of services provided.

The Coordinator develops a deep understanding of each individual’s needs, strengths, and preferences, ensuring person-centered care. This role collaborates closely with families, guardians, state and community agencies, and healthcare providers to promote safety, independence, and a meaningful quality of life for all individuals served.

Major Responsibilities / Activities:

• Oversee daily operations of programs and services for individuals with developmental disabilities
• Supervise and coordinate Direct Support Professionals (DSPs) and day service staff
• Ensure high-quality, person-centered service delivery tailored to individual needs
• Collaborate with area agencies, state agencies, families, guardians, and healthcare providers
• Monitor and ensure individuals’ health, safety, and well-being at all times
• Ensure compliance with COMAR, Centers for Medicare & Medicaid Services (CMS), Maryland Board of Nursing regulations, accreditation standards, and company policies

Other Responsibilities

• Maintain strong, respectful relationships with individuals served
• Demonstrate strong planning, organization, and follow-through skills
• Respond to incidents in a timely and professional manner
• Attend new intake meetings and participate in onboarding processes
• Attend and monitor annual Person-Centered Plan (PCP) meetings
• Manage staff scheduling and ensure proper use of time management systems
• Ensure timely and accurate completion of documentation in electronic record systems
• Review documentation for accuracy and compliance
• Conduct regular visits to client homes and service sites
• Be on-call 24/7
• Perform additional administrative duties as assigned

Minimum Requirements & Experience

• Associates Degree preferred, plus two years of experience in the field of developmental disabilities and one year of supervisory experience.
• Must have a valid driver’s license and an acceptable driving record as determined by criteria established by the Agency’s insurance carrier and Agency policy.
• Must have reliable transportation
• Excellent interpersonal, organizational and communication skills.
• Computer skills

The position comes with a competitive benefits package that includes:

• Medical, dental, and vision insurance
• Paid sick / personal days
• 401k