Program Coordinator

Consumer Directed Choices, Inc.; City of Albany (NY); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Sick, Vacation, and Personal time

401(k)

Casual Dress Code

Job summary

Consumer Directed Choices, Inc. (CDChoices) in Albany, NY is seeking a Program Coordinator to support seniors and people with disabilities.

The role covers onboarding, payroll processing for personal assistants, service authorizations, and administrative tasks within home care programs. The ideal candidate will have an associate degree and at least two years of program support experience, with strong organizational and customer service skills.

Qualifications

• Associate's degree in Business, Human Services or a related field.
• Minimum 2 years of relevant experience in program support, administrative services or related area.
• Knowledge and support of independent living philosophies.
• Personal experience with disabilities or professional experience with seniors/disabled clients.

Responsibilities

• Provide programmatic, payroll, authorization and administrative support to program participants and personal assistants.
• Assist with onboarding, enrollment documentation and program records management.
• Ensure accurate transmission of PA hours to payroll via EVV system and payroll data entry.
• Process changes to service hours and renewals; update authorizations in the internal database.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Time management

Problem solving

Education

Associate's degree in Business/Human Services

Tools

Microsoft Access

Microsoft Excel

Microsoft Word

Outlook

Job description

Consumer Directed Choices (CDChoices) is a nonprofit organization based in Albany, NY, dedicated to empowering people with disabilities, individuals with long-term care needs, and their families to live independently. Through consumer-directed home care, caregiver support programs, and comprehensive administrative services, we help people maintain choice, dignity, and control while receiving the care they need in their homes and communities.

If you're looking for a career where your work has purpose, you'll find it at CDChoices. Join a team that is passionate about empowering individuals, supporting families, and strengthening communities.

We are Hiring

We are seeking a customer-focused Program Coordinator with strong organizational, follow-up, and problem-solving skills to join our mission-driven team. This is a full-time, in-person position in Albany, NY.

Job Summary

The Program Coordinator provides a wide range of programmatic, payroll, authorization and administrative support to seniors and individuals with disabilities, and their designated representatives (“program participants”), and their personal assistants (“PAs”). This position supports the daily operations of the Program Department by assisting with onboarding and ongoing support for program participants, program caseload management, weekly payroll processing for PAs, service authorizations, and other administrative tasks related to home care and community-based programs.

Responsibilities

Essential functions and responsibilities include, but are not limited to:

Program Support

• Educate newly enrolled program participants on all CDChoices programs and services.
• Explain the intake and onboarding process to prospective program participants and guide them through required paperwork, assessments, and other enrollment requirements.
• Assist with obtaining required hiring and enrollment documents and maintain accurate program participant and PA records and documents.
• Assist with home and community-based programs, including using required systems, determining service eligibility, and coordinating with external partners to initiate and maintain services throughout the authorization period.

Payroll Support

• Ensure accurate transmission of PA electronic visits from the Electronic Visit Verification (“EVV”) system to payroll processing systems.
• Enter data from paper timesheets into electronic systems for payroll.
• Review, edit, and verify payroll data for accuracy and necessary approvals.
• Contact program participants regarding issues or discrepancies with PA hours to identify and resolve outstanding matters promptly, ensuring timely payroll processing.

Authorization Support

• Process changes related to authorized service hours and authorization renewal requests.
• Enter and update authorizations in the internal database for payroll and billing and promptly communicate changes to the Program Department.
• Resolve authorization-related issues in collaboration with program staff.
• Monitor and track expiring and outstanding authorizations, proactively following up with appropriate agencies and program contacts to support timely renewals and continuity of services.

Qualifications, Knowledge, and Skills

Required

• Associate's degree in Business, Human Services or a related field.
• Minimum 2 years of relevant experience in program support, administrative services or related area.

Preferred

• Knowledge and support of independent living philosophies.
• Personal experience with disabilities or professional experience working with or for an agency that serves seniors and/or people with disabilities.

An equivalent combination of education and experience will be considered.

The ideal candidate will have exceptional attention to detail, thoroughness, and accuracy. Additionally, this candidate will:

• Have the ability to navigate and utilize various technology and software simultaneously to complete tasks.
• Take initiative and complete assigned tasks accurately and on time with minimal supervision.
• Work independently and collaboratively within a team.
• Demonstrate strong customer service and verbal and written communication skills.
• Have strong problem-solving skills with the ability to adjust quickly to changing work assignments and requests for assistance from multiple sources.
• Demonstrate proficiency in Microsoft Office applications, including Outlook, Access, Excel, and Word, and in using standard office equipment.
• Medical, dental and vision insurance
• Sick, Vacation, and Personal time
• 401(k)
• Casual Dress Code

CDChoices, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range: $22.55 - $28.19 per hour

Pay commensurate with experience and qualifications.