Program Coordinator

Mid South Transport, Inc.; Brentwood (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Mid-South Care Services is seeking a motivated Program Coordinator to oversee services across Middle Tennessee, including CHOICES, DDA, CLS, and other programs. The role emphasizes quality, person-centered care, regulatory compliance, and accurate documentation.

You will conduct regular visits, ensure PCSPs and authorizations are followed, monitor staff performance, and coordinate admissions, transitions, and service needs. A driving license and travel across the region are required.

Qualifications

• Experience in human services, healthcare, or disability services.
• Knowledge of person-centered care and service coordination.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently, manage priorities, and meet deadlines.
• Valid driver's license and ability to travel across Middle Tennessee.
• Experience with CHOICES, ECF CHOICES, DDA, or Family Model Services preferred.
• Bachelor's degree in a related field preferred.

Responsibilities

• Coordinate and monitor services ensuring quality, safety, and continuity of care.
• Conduct regular visits with individuals supported and Family Model Providers.
• Ensure PCSPs, authorizations, and individual goals are followed.
• Maintain accurate documentation, service records, and reports.
• Monitor staff and provider performance and address concerns.
• Coordinate admissions, placements, transitions, and service needs.
• Ensure compliance with TennCare, DDA, Medicaid, and HCBS requirements.
• Report incidents, complaints, and quality concerns.
• Monitor scheduling and EVV.
• Maintain relationships with families, support coordinators, and partners.
• Support referrals, program growth, and provider development.
• Participate in an after-hours on-call rotation.

Skills

Experience in human services

Person-centered care

Communication and organization

Independent work and prioritization

Travel across Middle Tennessee

CHOICES/ECF CHOICES/DDA familiarity

Education

Bachelor's degree in a related field

Job description

Program Coordinator – Middle Tennessee

Mid-South Care Services | Full-Time

Position Overview

Mid-South Care Services is seeking a motivated, organized Program Coordinator to oversee services throughout Middle Tennessee, including CHOICES, ECF CHOICES, DDA, CLS, Family Model Residential, Personal Assistance, CISS, and ILST.

This position ensures quality, person-centered care, regulatory compliance, accurate documentation, and effective service coordination.

Key Responsibilities

• Coordinate and monitor services, ensuring quality, safety, and continuity of care.
• Conduct regular visits with individuals supported and Family Model Providers.
• Ensure Person-Centered Support Plans (PCSPs), authorizations, and individual goals are followed.
• Maintain accurate, timely documentation, service records, and reports.
• Monitor staff and provider performance, addressing concerns promptly.
• Coordinate admissions, placements, transitions, and service needs.
• Ensure compliance with TennCare, DDA, Medicaid, and HCBS requirements.
• Report and follow up on incidents, complaints, and quality concerns.
• Monitor scheduling, service delivery, and electronic visit verification (EVV).
• Maintain positive relationships with families, support coordinators, and community partners.
• Support referrals, program growth, and provider development.
• Participate in an after-hours on-call rotation.

Qualifications

• Experience in human services, healthcare, disability services, or related fields.
• Knowledge of person-centered care and service coordination.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently, manage priorities, and meet deadlines.
• Valid driver's license, reliable transportation, and ability to travel throughout Middle Tennessee.
• Experience with CHOICES, ECF CHOICES, DDA, or Family Model Services preferred.
• Bachelor's degree in a related field preferred.

Our Expectations

We seek a dependable, proactive professional who demonstrates initiative, accountability, strong communication, and a commitment to quality care.

Mid-South Care Services is an Equal Opportunity Employer.

We are dedicated to improving lives and promoting independence through quality home and community-based services.