Program Coordinator

University of Massachusetts Amherst; Amherst (MA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

University of Massachusetts Amherst is seeking a Program Coordinator in Isenberg School of Management. The role focuses on analytics-driven space allocation and scheduling for undergraduate programs, events, and student activities, with collaboration across registrar, advising, admissions, and student services.

The position emphasizes data-informed decision making, coordination with chairs and directors, and support for hybrid coursework and non-traditional programs at remote sites.

Qualifications

• Bachelor's degree required; preferably in academic administration or counseling.
• Ability to apply analytics to decision making and space planning.
• Strong communication skills with diverse university audiences.
• Demonstrated ability to prioritize and manage multiple tasks in a busy office.
• Familiarity with FERPA and university policies.

Responsibilities

• Oversee academic program space utilization and classroom scheduling across ISOM departments.
• Coordinate exams, reviews, and makeup classes to optimize space use.
• Plan and coordinate events, student club activities, and department speakers.
• Staff minor and UWW courses, including space, permissions, and funding needs.
• Support international programs and undergraduate initiatives in Isenberg.

Skills

Analytics

Communication

FERPA awareness

Data-driven decision making

Collaboration

Education

Bachelor's degree

Master's degree preferred

Tools

None

Job description

Title: Program Coordinator

Executive Area: Academic Affairs

College/School/MBU: Management

Department: Dean - Isenberg School

Work Location: Amherst

Schedule: Full time

Work Arrangement: Hybrid

Job Summary

Under the direct supervision of the Director of Operations, Isenberg School of Management, the Program Coordinator will use analytics and a data-driven processes to efficiently allocate academic space amongst competing priorities and manage the scheduling process of all undergraduate program-related activities within the Isenberg School of Management. The Program Coordinator will assist with logistical support, event planning and execution, management and coordination of all student group-related activities and requests.

Essential Functions

Academic Program Support

• Utilizing analytics and data-informed decision making, manage the utilization of academic program spaces and classrooms amongst competing priorities:
• Manage all classroom scheduling for the 7 ISOM departments for regularly-scheduled classes by liaising with the Registrar, Academic Advising, New Students Orientation, Admissions, Undergraduate Student Programs, and University Without Walls (UWW).
• Schedule exams, exam review sessions, and make-up classes for Isenberg departments allocating space on an ever-more efficient basis.
• Schedule rooms and space for special events, student club meetings, department speakers, and other similar events. Utilize analytics in coordination with Isenberg metrics to determine capacity needs for events.
• Meet regularly with department chairs, associate department chairs, and undergraduate program directors to understand existing and future space requirements and special pedagogical needs of the faculty.
• Anticipate conflicts and resource shortfalls and works with the Director of Operations to address space constraint or allocation issues. Negotiate directly with department chairs and program directors to resolve space conflicts.
• Manage and evaluate enrollments and class scheduling for the Business Minor Summer and the Isenberg Undergraduate Division of Continuing Education programs.
• Working with department chairs, identify appropriate faculty to staff minor courses and BBA online/hybrid courses through UWW.
• Ensure faculty deployed to minor and UWW courses are appropriately compensated if courses are taught off-load.
• Schedule space and ensure pedagogical requirements of the faculty are met for hybrid/multi-modal courses at remote locations and especially the Mt. Ida Campus.
• Work with financial staff in Office of Continuing Education and the Isenberg School to ensure that appropriate compensation is paid to faculty for courses taught.
• Assist in the awarding of Isenberg scholarships and work in an advisory capacity those academic departments that award their own department-specific scholarships.
• Ensure compliance with gift agreements and applicable University policies.
• Participate in departmental, leadership, and institutional meetings, committees, and functions as necessary and appropriate.

Event Planning

• Responsible for the planning and coordination of Undergraduate Program events including but not limited to:
• Isenberg Senior Celebration
• Senior Barbeque
• Isenberg and University open houses
• Women of Isenberg Annual Conference
• New Student Orientation
• Oversee the selection, ordering, and sale of Isenberg-branded items at special events.

Student Clubs

• Act as the single point-of-contact for all student organization requests and programs.
• Assist clubs in obtaining space, special permissions and, where appropriate, funding for club-run events and activities.
• Maintain an accurate listing of Isenberg student-run organizations, their faculty mentor or advisor and assists clubs in attaining and maintaining RSO status.

International Programs

• Assist with the planning and execution of all Isenberg-led international student experiences.

Other Functions

• Execute special projects as needed to support the Assistant Dean and the Associate Dean for Undergraduate Programs, and the mission of the Undergraduate Programs Office.

Minimum Qualifications

• Bachelor's degree and at least two (2) years of administrative experience; preferably in academic administration and/or counseling.
• Ability to employ analytics and data in decision-making processes.
• Effective communication skills working with deans, department chairs, faculty, staff, other university offices, parents/guardians, and other constituencies.
• Demonstrated ability to prioritize work assignments in a demanding environment.
• Demonstrated problem-solving skills and analytical ability.
• Proficiency in the use of computers, including strong expertise in word processing, spreadsheet and database applications
• Willingness to accept flexibility in work schedule based on critical demands of the Undergraduate Programs Office operation.
• Ability to present in small group presentations, an awareness of confidentiality issues and an ability to take initiative, work independently and collaboratively with various university personnel.
• Highly-knowledgeable with respect to FERPA, Title IX, and all University Academic Rules and Regulations.

Preferred Qualifications

• Master's Degree.
• Experience with Flagship Analytics or institutional research.

Additional Details

• This position is subject to final budgetary and administrative approval.

Working Conditions

• Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

• Monday - Friday, 8:30 am - 5:00 pm.
• Occasional nights and weekends.

This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

Salary Information

• Pay Grade: PSSAP Grade 26
• Professional Staff hiring ranges.