Program Coordinator

UMass Amherst; Amherst (MA); Hybrid; USD 52,000 - 72,000; Full time

Job summary

UMass Amherst is seeking a Program Coordinator in the Isenberg School of Management to optimize space usage and schedule undergraduate program activities. Under the Director of Operations, you will apply analytics and data-driven processes to allocate classrooms and coordinate events.

This full-time, hybrid role requires collaboration with deans, chairs, registrars, and campus partners. You will support logistics, student clubs, and international programs, with a focus on efficiency, compliance

Qualifications

• Bachelor's degree and at least two years of administrative experience.
• Ability to employ analytics and data in decision-making processes.
• Effective communication with deans, chairs, faculty, staff and other offices.
• Demonstrated ability to prioritize work in a demanding environment.
• Demonstrated problem solving skills and analytical ability.
• Proficiency with word processing, spreadsheets and database applications.
• Flexibility in work schedule based on Undergraduate Programs operation.
• Awareness of confidentiality issues and initiative in handling tasks.

Responsibilities

• Manage classroom scheduling for ISOM departments and coordinate with Registrar and campus offices.
• Schedule exams, rooms and spaces for events and hybrid/multi-modal courses.
• Collaborate with chairs and program directors to plan space needs and pedagogy.
• Oversee student clubs, events, and external program activities.
• Coordinate undergraduate program events such as orientation and open houses.
• Assist in scholarships and advise departments on scholarships.
• Ensure compliance with university policies and gift agreements.
• Support international programs and Isenberg branding activities.

Skills

Analytics

Communication

Prioritization

Confidentiality

Initiative

FERPA awareness

Education

Bachelor's degree

Master's degree preferred

Tools

Word processing

Spreadsheets

Databases

Job description

Title: Program Coordinator

Executive Area: Academic Affairs

College/School/MBU: Management

Department: Dean - Isenberg School

Work Location: Amherst

Schedule:Full time

Work Arrangement:Hybrid

Job Summary

Under the direct supervision of the Director of Operations, Isenberg School of Management, the Program Coordinator will use analytics and a data-driven processes to efficiently allocate academic space amongst competing priorities and manage the scheduling process of all undergraduate program-related activities within the Isenberg School of Management. The Program Coordinator will assist with logistical support, event planning and execution, management and coordination of all student group-related activities and requests.

Essential Functions

• Academic Program Support
• Utilizing analytics and data-informed decision making, manage the utilization of academic program spaces and classrooms amongst competing priorities:
• Manage all classroom scheduling for the 7 ISOM departments for regularly-scheduled classes by liaising with the Registrar, Academic Advising, New Students Orientation, Admissions, Undergraduate Student Programs, and University Without Walls (UWW).
• Schedule exams, exam review sessions, and make-up classes for Isenberg departments allocating space on an ever-more efficient basis.
• Schedule rooms and space for special events, student club meetings, department speakers, and other similar events. Utilize analytics in coordination with Isenberg metrics to determine capacity needs for events.
• Meet regularly with department chairs, associate department chairs, and undergraduate program directors to understand existing and future space requirements and special pedagogical needs of the faculty.
• Anticipate conflicts and resource shortfalls and works with the Director of Operations to address space constraint or allocation issues. Negotiate directly with department chairs and program directors to resolve space conflicts.
• Manage and evaluate enrollments and class scheduling for the Business Minor Summer and the Isenberg Undergraduate Division of Continuing Education programs.
• Working with department chairs, identify appropriate faculty to staff minor courses and BBA online/hybrid courses through UWW.
• Ensure faculty deployed to minor and UWW courses are appropriately compensated if courses are taught off-load.
• Schedule space and ensure pedagogical requirements of the faculty are met for hybrid/multi-modal courses at remote locations and especially the Mt. Ida Campus.
• Work with financial staff in Office of Continuing Education and the Isenberg School to ensure that appropriate compensation is paid to faculty for courses taught.
• Assist in the awarding of Isenberg scholarships and work in an advisory capacity those academic departments that award their own department-specific scholarships.
• Ensure compliance with gift agreements and applicable University policies.
• Participate in departmental, leadership, and institutional meetings, committees, and functions as necessary and appropriate.
• Event Planning
• Responsible for the planning and coordination of Undergraduate Program events including but not limited to:
• Isenberg Senior Celebration
• Senior Barbeque
• Isenberg and University open houses
• Women of Isenberg Annual Conference
• New Student Orientation
• Oversee the selection, ordering, and sale of Isenberg-branded items at special events.
• Student Clubs
• Act as the single point-of-contact for all student organization requests and programs.
• Assist clubs in obtaining space, special permissions and, where appropriate, funding for club-run events and activities.
• Maintain an accurate listing of Isenberg student-run organizations, their faculty mentor or advisor and assists clubs in attaining and maintaining RSO status.
• International Programs
• Assist with the planning and execution of all Isenberg-led international student experiences.

Other Functions

Execute special projects as needed to support the Assistant Dean and the Associate Dean for Undergraduate Programs, and the mission of the Undergraduate Programs Office.

Minimum Qualifications

• Bachelor's degree and at least two (2) years of administrative experience; preferably in academic administration and/or counseling.
• Ability to employ analytics and data in decision-making processes.
• Effective communication skills working with deans, department chairs, faculty, staff, other university offices, parents/guardians, and other constituencies.
• Demonstrated ability to prioritize work assignments in a demanding environment.
• Demonstrated problem solving skills and analytical ability.
• Proficiency in the use of computers, including strong expertise in word processing, spreadsheet and database applications
• Willingness to accept flexibility in work schedule based on critical demands of the Undergraduate Programs Office operation.
• Ability to present in small group presentations, an awareness of confidentiality issues and an ability to take initiative, work independently and collaboratively with various university personnel.
• Highly-knowledgeable with respect to FERPA, Title IX, and all University Academic Rules and Regulations.

Preferred Qualifications

• Master's Degree.
• Experience with Flagship Analytics or institutional research.

Additional Details

This position is subject to final budgetary and administrative approval.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Monday - Friday, 8:30 am - 5:00 pm.

Occasional nights and weekends.

This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

Salary Information

Pay Grade: PSSAP Grade 26

Professional Staff hiring ranges.